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October 2024 by S L
I am so sorry! Eight years ago, I accidentally left a 1-star review for this business that I have never interacted with and just discovered my mistake today. The business had a very professional response to the 1-star review. I am changing my review to 5-stars and will delete the review in another 8 years.
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October 2024 by PeaceSouljer 1
Purchased an auction vehicle. The entire process was easy with complete paperwork to apply for a GA title. I will purchase from them again !!
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August 2024 by Key
Good and fast service
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July 2024 by Shauna
Horrible Company. They steal Cars and then try to get you to pay, ROBBERS .
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July 2024 by Eugene Covington
This is the worst towing company I have ever experienced. I called 5 days in advance to schedule a tow from the dealership!!! Well, the day of the tow, nobody called to confirm time and location. I had a set time for pickup and delivery, ( i was waiting for 2 and half hours and nobody from this tow company reached out to me with a update)I had to call them and the dispatcher told me pickup time will be in 30 minutes and the tow truck driver will call me. Lol, the driver call me 30 mins later that speaks very little English and gave me a eta for 2 hours. Now, I have been waiting since 1pm for a tow I scheduled 5 days in advance!!!! Please stay away from mom and pop businesses ( read between the lines)
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May 2024 by Silk Monee
Unfortunate circumstances but these guys were very professional and easy to work with. Will probably use them again.
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May 2024 by NSA Redacted
How an organization handles a mistake reveals a lot about the business and its leadership. K O made a mistake handling my car but set the standard very high for subsequently making things right. Here is how Ian at K O handled his driver's mistake and provided exceptional customer support:
Prior to hooking up my car to tow it from home to a dealership for service, a K O driver attempted to jump start it. Unsuccessful, he finished loading it on his flatbed and then delivered it to the dealership. While diagnosing an electrical fault, a dealership mechanic determined the jump start connection was performed incorrectly and fried a main circuit in my 2022 car (essentially 100+ computers with wheels.) The dealership had to replace the main CB. Including parts and labor the charge was nearly $650. When the dealership told me what happened, they insisted they didn't cause the damage. I contacted K O and Ian indicated his driver claimed not to have caused damage. Video captured from the dealership service ramp told the real story. The K O driver had connected the jump box incorrectly, despite insisting he did not.
Ian confirmed what happened by driving to the dealership to view the video in person. He immediately called me, apologized, and put a check in the mail to cover 100% parts and labor for the repair.
Instead of a lot of denials, finger pointing, and obfuscation, I got professional, courteous resolution. We all make mistakes on the job. How you react and make it right separates the pros from the scammers. K O is run by pros and their number is in my contacts for the next time I need a tow.
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April 2024 by Ashley Williams
Friendly. Love the honesty regarding places to avoid parking
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April 2024 by Bryan Foster
Open from 9-5 so good luck getting your car if you have a job. Also they only accept cash. In 2024. They could tell you this piece of information one of the two times you speak to them over the phone, but they won’t. They like to wait until you’re there in person to tell you so then you get to run to the bank while you’re already late for work.
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April 2024 by Evan O'Brien
Professional and courteous staff.
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April 2024 by Super girl
This towing company is unreliable. They made me wait 2 hours for a driver but, the driver never showed up! K O Towing's employees are incompetent and lack customer service skills! Don't choose this company if you need a tow.
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March 2024 by A. Cartagena
In property management you need a reliable and professional service! KO towing is providing such. Also, if they cannot deliver a service, they let you know! That’s what counts! Honesty and integrity!
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February 2024 by Melvin Perry
They were recommended by the BMW dealership to bring my car in, after rim damage. Their hook-up fee of $125 is gouging in my opinion. More importantly they were uncaring, disrespectful, unprofession, and rude to the point I chose to leave my vehicle abandoned where it was until I could sign up for AAA, and have them tow the car. I could not and would not recommend them at all.
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January 2024 by R Hairston
Excellent response time
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November 2023 by Obed Mejía
Good auctions
