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“We came into the store on Saturday July 27, 2024 and Justin was amazing. He greeted us immediately, assisted us with what we needed regarding our phones and we even ended up adding 2 products to our plan. We appreciate great customer, so thank you Justin! Keep doing a great job.”
“It's not often I need to go here but when I do, I've always gotten good service and that was true today too. Kavion was very knowledgeable about dual Sim phones, transporting a Google voice number, upgrades, old phones, etc. He handled everything flawlessly and solved our problems quickly. Very pleased!”
“I visited the T-Mobile store in Roswell today to return some mobile phones, and I was thoroughly impressed by the outstanding service provided by Mike. From the moment we stepped into the store, he greeted us with a warm smile and a genuine willingness to assist.
My issue was a bit complex to solve, and it required someone with a lot of patience and a willingness to help. Mike spent a considerable amount of time understanding and tracing through my issue, and he finally solved it.
What stood out the most was Mike's dedication to ensuring my complete satisfaction. Despite the complexity of the situation, he remained calm, attentive, and focused on finding a resolution. His expertise in handling such matters was evident, and he explained the steps he was taking in a clear and concise manner, ensuring that I understood the process.
Throughout our interaction, Mike maintained a friendly and professional demeanor, making the experience enjoyable and stress-free. His commitment to providing exceptional customer service was truly remarkable.
I highly recommend the T-Mobile Roswell store and, in particular, Mike to anyone seeking a seamless and rewarding mobile experience. His outstanding service has earned my loyalty, and I will undoubtedly return for all my future mobile needs.
Thank you, Mike, for your exceptional customer service and for going above and beyond to resolve my issue. Your patience, expertise, and willingness to help are truly appreciated.”
“MR. ANTONIO GAVE ME A GREAT DEAL BECAUSE I NEEDED TO KEEP MY ?PHONE NUMBER. I DROPPED IT AND WATER GOT INTO MY PHONE, SO I DIDN'T THINK IT WOULD WORK MUCH LONGER. BLESSED WITH A BETTER DEAL. THANKS SO MUCH SIR ??✊?????”
“After transitioning into 20 properties for work, ensuring reliable internet access for my guests became paramount, along with streamlining the process of getting these units online. Cover Networks alleviated my concerns by offering a seamless solution. Their service provided peace of mind and efficiently checked off one item from my checklist of tasks.”
“Kim was WONDERFUL!! She had to deal with a 67 yr old, 77 yr old & 86 yr old while we tried to get new phones for all of us. All we knew, for sure, was that we wanted Android. And we also changed our internet provider.
Kim was so patient and didn't act aggravated when we asked the same questions several times.
Kim is a tremendous asset for
T-Mobile. She made a usually very unpleasant experience for oldsters turn out being a positive & happy time. We were dreading having to go thru this... But Kim handled us with professionalism, sincerity & understanding.
And she told us if we needed anything, we could contact her!
T-Mobile...please give her special recognition. She went above & beyond and we just loved her!”
“darrio, & mikalah were so nice!!!! they took care of me today & they have a great attitude. & wonderful customer service! i definitely be back to this location”
“Larry is amazing I really appreciate how friendly and great his work ethnic is. He very upbeat and funny . Makes everyone feel comfortable , knows a lot and answered my questions . I was signing up for internet and he really helped I recommend him to anyone”
“Just came in here with my gf to see what upgrade plans were available and Todd was super polite and helpful!Ultimately the upgrade wasn’t for us because of our old plan but very grateful for Todd’s professional not pushy service!”
“Incredibly helpful and quite knowledgeable sales associate (MJ). I arrived right at closing yet he never acted impatient, annoyed or did he make any attempt to hurry me along. He was absolutely fabulous! I had questions, he had answers. He could not have been more helpful, and could not have asked for better service or a kinder, more professional employee. I have nothing but rave reviews for MJ who is undoubtedly what made my business in this store so wonderful. THANK YOU!!!”
“Took my daughter there the other day and the sales rep was awesome. Showed us a few phones that would be a good fit. We chose one and she got us set up in no time. She was also really great with my daughter and engaged her by showing her how to use the phone and joking around with her. Will continue to do business at this location.”
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“Terrell was fantastic! I am very uneducated in phone technology. He was patient, kind, informative and peaceful. I will recommend going to see HIM to any friends who need service or a new phone. Thanks, Terrell!”