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“Lou and Michael were so kind and patient and helpful. All our questions and concerns were answered with kindness and professionalism. Thank you again for the great service!
Paul & Donna Anderson”
“The most honest people in the cell phone business. They don't play games they're seriously honest with you and a great place to do business. Thank you Michael Nalls and Quinn Fox”
“Excellent customer service! Antonio is a life saver, my phone wasn't working , I explained what the issue was ( no calls, no service), and he got it to work, needed a sim replacement . Nice selection of accessories.”
“I’d like to recognize Michelle, the store manager at the T-Mobile location on 3041 Shallowford Rd in Marietta, Georgia, for her exceptional leadership and dedication to rebuilding strong customer relationships. Since Michelle has taken over, the store has undergone an impressive transformation. With a team of experienced T-Mobile employees who have been with the company for at least two years, the store now provides a higher level of expertise and service.
Michelle leads by example, staying present from open to close to ensure the team delivers a consistently excellent experience. She’s committed to reconnecting with the lovely East Cobb community, fostering a welcoming atmosphere where customers feel valued. Her efforts have truly revitalized the store, and it shows in the way the team works together to serve their customers.
I hope others in the local area reconsider coming back to experience the amazing new team and see firsthand the improvements Michelle has brought to this location!”
“After transitioning into 20 properties for work, ensuring reliable internet access for my guests became paramount, along with streamlining the process of getting these units online. Cover Networks alleviated my concerns by offering a seamless solution. Their service provided peace of mind and efficiently checked off one item from my checklist of tasks.”
“I don’t often write reviews, but my experience at this Xfinity store has been so good that I can’t pass up sharing it.
I’ve had Xfinity home internet for a few months, and while the service itself has been fine, my experiences with the generic hotline left me frustrated and unimpressed. What made all the difference, and what convinced me to take the leap and sign up for Xfinity Mobile, was the incredible service at this location.
Every single employee I’ve worked with has gone above and beyond. It honestly feels more like a family run mom and pop shop than a big corporation.
Leon was unbelievably helpful and kind while walking my 74 year old mom through cancelling her TV subscription. He treated her like his own mom, nothing but respect and patience.
Shamira walked me through moving over to Xfinity Mobile. She went through the fine print with me, and made sure everything was squared away with AT&T before making the switch.
Sophia helped me get my trade-in phones packaged up to mail off. She went the extra mile to make sure nothing would be damaged, gave me directions to the nearest USPS, and reminded me to give any of them a direct call if I have any questions or issues so I don’t have to deal with the hotline again.
Almost forgot to mention, when I had an issue with my coax cable at home, the technician who came out was prompt, thorough, and incredibly friendly. He quickly diagnosed the problem and fixed it right away.
If my decision to stay with Xfinity or switch to Xfinity Mobile had been based on their main hotline or automated customer service, I probably would’ve canceled everything and run the other way. While I realllllly hope not to have any issues with my service, if I do, I’ll be excited to drop back in and see everyone while we get it figured out.
I seriously can’t recommend this location highly enough. If you’re on the fence, go in person - you’ll see what I mean.”
“I mean, if you have Xfinity for more than a year, you know how it is dealing with this company, but I do want to shout out Yasmeen for making my experience worthwhile and painless. She was very helpful, kind, and worked with me to find a plan that suited my needs and price point!”
“My wife and I just got a new phone from this store. Anthony spent a lot of time with us. He is very patient and extremely knowledgeable. Excellent customer service!”
“Incredibly helpful and quite knowledgeable sales associate (MJ). I arrived right at closing yet he never acted impatient, annoyed or did he make any attempt to hurry me along. He was absolutely fabulous! I had questions, he had answers. He could not have been more helpful, and could not have asked for better service or a kinder, more professional employee. I have nothing but rave reviews for MJ who is undoubtedly what made my business in this store so wonderful. THANK YOU!!!”
“Came in to pick up a case, started talking to one of the representatives and got a good deal on a new iPad. The employees here actually make the whole process enjoyable”
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“Ashley is a pro, I walked in to switch from T-Mobile to Verizon and she made the whole process a breeze. Super chill, no high-pressure sales tactics, just a great experience all around!”