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March 2024 by stacey nicole
Was not a fan of this place at all very disappointed on how they handled scheduling services. I booked my appointment on Wednesday for Saturday since they are not walk in friendly . Booked a curtain time because I know my schedule and I know when I’m busy that’s why we book slots . Bill the tax guy called me a day before during my work hours and didn’t even bother to leave a 1)voicemail , 2)email , or 3) a text to let me know we need to reschedule so he assumed that 3 was okay and put me there … I pick 12 for a reason.. they did the same thing to the poor lady who was in front of me when I came in for “my appointment “ made her come back at 3:15 unprofessional. He still wanted me to leave my personal document so he can work on it .. then what’s the reason for the in person office experience.. went down bad who I will recommend is Sherri Brown on delk road she will Hooke you up and very nice and friendly and definitely a people person and she Will work you in
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February 2024 by Annette Rinslo
Linda Rich provides excellent service.
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February 2024 by Kemba Gant
Linda Rich is awesome at what she does. I would highly recommend Linda Rich she is one of a kind.
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July 2023 by Matthew Myers
I had originally done my taxes online and I didn't find your online software to be as user intuitive as it has been in the past. I think I put that on a review then as well. But I'm so grateful that I was helped by Becky at the East Piedmont Commons HR Block location in Marietta. I'll go back, I'm going to take my husband next year, and I will tell my friends. I work down the street, I know lots of people in the area.
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April 2023 by Colleen Smith
Today I called this office to ask if it would be best to walk-in or make an appointment, I have not used a professional tax service before, only turbo tax. The man who answered (I think his name was Bill) immediately told me that he didn't have time to talk about my situation that they had many people they were already helping and then he HUNG UP ON ME. I never even got to speak except to say hello, I have a question. I was not expecting anyone to go into detail with me over the phone I just wanted to speak to a human about getting the process started. I understand it's tax season and everyone is busy but I have never had anyone be that rude when I am interested in being a customer.
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February 2023 by Ashley
The reviews for this location are legit. We were lucky enough to get scheduled with William who is literally perfect at his job. He was so professional, funny and FAST but detailed as well, and took time to make sure we understood everything. My husband and I were in and out in about 30 minutes and the process was not stressful at all. Highly recommend!
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May 2022 by Michael Damewood
Great job
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April 2022 by Cindy Hayden
I made an appointment online and got a text verification. When I showed up at the appointment they did not have any record of it and said almost all online appointments don’t make it to the actual locations. This is horrible customer service. I will find someone else to help with my taxes.
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April 2022 by Wendy Cox
David was awesome. He was quick and efficiant. Thanks again.
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April 2022 by Ray Kurdy
always great service
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February 2022 by John Parker Jr
Quick, easy, painless.
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October 2021 by Ronald Wilson
I Can’t confirm how great the personnel is here because no one showed up for my appointment. Even after two confirmation texts, I’m outside waiting for 25 mins now.Update. They called back got me in same day and helped me. Staff seemed knowledge and apologized several times for the schedule mix up.
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August 2021 by Shea Parker
Betty Davis is efficient and helpful. I feel she has my best interest in mind and I respect her expertise and knowledge. H&R Block provides a fluid process.
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August 2021 by Carla Marrero
I am happy with the service
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June 2021 by Princess H.
Worse customer service I ever seen in my life. The lady that works in there is awful. She was so rude I wanted to slap her and that never happened in my life. Trash attitude and not fit to have people's personal information.
