-
January 2024 by Chioma Okezie
If I could give it zero stars, I would give it zero stars. If I could give it -2 stars, I would give it -2 stars. This is the worst branch of Fifth Third ever that I’ve ever experienced with banking with them for 4 years. They are rude, unorganized and the machines never work. The machine took my money when doing a deposit and none of them were helpful whatsoever. Just handed me a number and said have a great day. They are not attentive and are just unprofessional. I would not recommend this branch, even if it was the last branch on earth.
-
December 2023 by Robert Colgrove
Elise Hatcher and all employees have been professional after numerous encounters. No complaints
-
October 2023 by Sharon Sellers
Atm wasn't working
-
June 2023 by Hiro Santiago
My recent encounter with Elise Hatcher at Fifth Third Bank left me thoroughly disappointed and frustrated. Despite being fully qualified and having all my necessary documentation in order, the Elise Hatcher denied my request to open a business account.I had taken the time to gather all the required documents, including my business registration, tax identification number, and personal identification, to ensure a smooth and efficient process. However, the Elise Hatcher seemed disinterested and unhelpful right from the start.When I sought clarification on the reasons for the denial, Elise Hatcher provided vague and unsatisfactory explanations, lacking any transparency or clear guidance. It was incredibly frustrating to be left in the dark without any specific feedback on how to rectify the situation.I had chosen Fifth Third based on their reputation for customer service and support for local businesses. Unfortunately, my experience with the bank manager was far from satisfactory. Its disheartening to be met with such incompetence and dismissiveness.Elise Hatcher's refusal to allow me to open a business account, despite meeting all the necessary qualifications, is simply unacceptable. I strongly urge Fifth Third to improve their training programs for their managers, ensuring they possess the knowledge and skills to provide efficient and professional service to their customers.
-
April 2023 by Mark
Jennifer is amazing. Not sure what the other issues were about
-
January 2023 by Shauna Lewis
Had a very disgraceful interaction with the employee of the bank Jennifer. I visit the bank very frequent for work. Anytime I’ve been there the employees have been polite and helpful. One of the most recent times I went there, I asked if I can use the restroom and the employee Brittany unlocked the restroom for me with no issue. Today when I went to the bank a friend tagging along and she asked if she could use the restroom. Jennifer looked her up and down then stated “we don’t have a restroom” I stated “that’s weird because you all had a restaurant last week” she then stated “oh corporate said no can use the restroom” my friend and I where discussing amongst ourselves how that doesn’t make sense because sometimes bank transactions can be long and they can’t expect someone to not use the restroom for however long it may take them. Jennifer then interrupted us then stated “I already said corporate said no one can use the restroom and this is pretty common” I replied “I’ve managed hotels throughout the US and have been to several banks and this has never occurred. Please stop talking to me about it I’ll just call corporate and complain” she then stated “Oh you work for _____ I’ll call him” insinuating retaliation I stated “NO I don’t work for ____ but call who you please I’m not at work you are and I’m not antagonizing a customer you are” after asking her several times to stop speaking to me she kept repeating herself or saying “happy holidays” in a very condescending tone. She then called corporate security once I left the bank! As if I posed some sort of threat! Good thing I recorded the entire interaction! This was nothing more than two employees abusing their power to be racist and judgmental. I will definitely be taking the proper steps to file a formal complaint!
-
January 2023 by Erin
Terrible review the Chinese lady Jennifer is belligerent and even threatened me that she have my account shut down if I didn’t have proper ID. (It was in the car). In which makes no sense because I have been a member here since 2010 and I didn’t know she had authority to do such thing. This lady is nasty,brash,and ignorant and corporate needs to fire her!! You guys need to do a brief review on the people you hire because it makes loyal customers like me uneasy and uncomfortable to come in and feel welcomed to get what we need from the bank and go. She devalues this beautiful easy going bank as a whole! I am so disappointed in the service I received please do better and fire Jennifer she is awful!!!
-
May 2022 by daniel desprez
I closed on a mortgage here recently. the staff was prepared in advance, walked me through the process very nicely, kept things moving along so I could avoid Atlanta traffic afterwards, and they were so polite and inviting. the experience was at least a 5/3 better than expected.
-
August 2021 by Lindsey
What a great team! Thank you for all you do!
-
November 2020 by Hamza Ramic
Friendly staff and great service!
-
April 2019 by bonquisha Jackson
I won't be banking here.SMH
-
July 2018 by Manager 2
You know I'm not happy because I got hit with a 8$ fee every day for overdraft because of .23 cents. Sorry!
-
March 2015 by Haseeb Naveed
Messed up
