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June 2024 by sprocketart
I operate totally backwards and have read the reviews AFTER my transaction, which went exceptionally well. I was very apprehensive about doing business anywhere other than my normal buyer of 22+ years of trust and credibility, but life suddenly has a way to change the norms. Within only a few minutes of being there, I knew I was in good hands. The atmosphere was warm and friendly, and their openness and patience became immediately apparent. Their knowledge was presented professionally and kindly and supported by the latest technological tools of the trade. Fair market prices across the board sealed the deal, I knew I had found a new trusted place for my future business. Truly a rare gem of today's world, an oasis in a vast desert of uncertainty. Speaking of gems, they didn't seem to have much interest in them other than diamonds, but I could be mistaken with only one visit. Highly recommended, and I will be back, like tomorrow!
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June 2024 by Michael Puntney
Needed to acquire a replacement engagement ring on short notice after my wife lost hers gardening. Everyone was extremely pleasant and helpful. Ring was made beautifully and on time. In a world of poor service these folks stand out as a wonderful example of what a retails experience should be. Thank you for your skill and attention. I would recommend them without hesitation.
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June 2024 by craig sarna
Dorton Co came highly recommended from a friend. I was excited to bring a ring to them where another jeweler had melted the heads on two small diamonds doing a re-tip and then said they couldn't put them back on. DortonCo was very busy and I took that as a good sign as I waited for the jeweler to look at my ring. I showed him the ring and two smaller diamonds and he said, "yes" they could put the two small diamonds on for ____ price. Great! I then showed him a picture of the ring when it had the two diamonds on it so he would know the placement. He looked at the picture, then took his loop out and looked at my ring stating the top two diamonds were very white and the third diamond appeared to be very brown with a brown line. I was confused. He had just looked at my ring picture on my phone, so I asked, "Was he implying the diamond had been switched?" I didn't ask for him to appraise or critique the piece, so I didn't know why he was telling me this. He then said, "Oh, woah, I don't do work for people who imply diamonds have been switched." I went on to state, I thought that was what he was implying since he looked at the picture and then took his loop out and said it was very brown. I still don't understand why he was telling me this. He then said, people don't usually put a ring together with high and low quality diamonds unless they're family diamonds they just put together. I said, "Yes, they were family diamonds put into one ring." He then said he was too busy, it would take a month and suggested Blackwell Jewelers. I left, looked at Blackwell's reviews and took the ring there. For that, I'm very grateful, 5 stars. However, for that very bazaar interaction ...1 star. I'll average them and give DortonCo a 3 star review.
When I went to Blackwell Jewelers, I told them what happened to the ring and what I wanted. They gave me a price, I showed them my ring picture for placement, and they told me when it would be ready. No insulting my ring's diamond quality or my character.
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April 2024 by Gloria Scranton
I stopped by this Jewelry store to see how much they would charge to repair my gold necklace & cross. The cross was slightly bent and clasp was bent. He took into the back and fixed it so I could wear it for Easter. I was blessed ! Thank you so much. I will definitely be back to complete the repair and to purchase.
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March 2024 by Mohammed Shabayta
I recently had my Rolex Datejust serviced and repaired, and I couldn't be happier with the experience. John's honesty and willingness to provide multiple options ensured my satisfaction throughout the process. Not only did I receive my watch back within a week, but it looked as if it were brand new despite dating back to the 1970s. The price was reasonable, and the service was truly exceptional. I highly recommend this establishment to anyone in need of watch servicing or buying jewelry.
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March 2024 by Vinny Greeley
They are highly knowledgeable, nice and easy to work with. I’d give higher than 5 stars if I could.
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February 2024 by Sara H.
John is an expert in his field. He explains everything and lets you know what to expect when repairing or sizing your jewelry. I told his daughter what I was looking for and she went to the back and brought out a ring exactly as I described. She offered to make one to my specifications if I wanted to customize. They are very honest and knowledgeable.
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February 2024 by Sallie Paist
Very knowledgeable and friendly people.
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February 2024 by Laura Myers
Absolutely Wonderful people!! We love to come in the store. They are All so helpful and super great !!
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February 2024 by Eddy N.
We had the pleasure of needing to replace a diamond that came out of my wife's wedding ring and they were very knowledgeable and helpful. Since the initial visit have us on a couple more occasion and alway trust worthy.
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February 2024 by Chris K.
Made it right I appreciate the extra effort to make me happy Thanks for your work John
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January 2024 by Mackenzie Whitney
Great service and selection. Helped build my dream ring!
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December 2023 by Robert Cates
The only jewelry store I would go to in the entire state,the only jeweler I trust with any type of jewelry, I ha e known Mr Dorton and his family for 25 years and have bought numerous items from his store,the most honest,trustworthy person in the business,you can not go wrong shopping at Dorton Co,a class act.
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August 2023 by Ashley Lattimore
They do good work, but their attitude is terrible. If you come here and you’re an African-American, expect John to be short & rude to you. You will see the difference of how he treats his Caucasian customers versus his black customers. I simply asked questions, I even said hello and I’m the only one who said thank you. He said nothing at the end of my service. I will never come back here because despite the fact that they do a good job with my Jewelry, their attitude I can do without.
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August 2023 by Domonique Mitchell
Well, I got the battery in my Michelle watch but got it back with scratches on the face and on the back of the watch. When I mentioned it, they had a ton nothing but reason why it could not have been them. Crazy thing is that their main repeated reason was that it was not new. As if that is a reason why there are scratches on my watch that were not there when I dropped it off. The man who fixed tried to talk to me about the entire process of fixing or repairing a watch. I don't need to know the process. With all due respect, that is why I pay people to do the process.I do not recommend this place for service or repair needs. I can't speak to their products but I can say they will not get any more of my money. $10 for a watch battery was more than they deserved with the service they provided.I do recommend you take pictures of items you plan on taking to them. Hopefully, this does not happen to anyone else. However, it is better to be safe than frustrated.
