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April 2024 by Rita M.
Crown Transmission in Marietta is definitely a hidden gem. I spoke with several transmission specialty shops regarding an issue with my pick up truck. Out of 7 shops and dealerships, Crown Transmissions were the only shop that was transparent and straightforward about my transmission. I found the shop on google once I left Marietta Nissan with such a ridiculously high estimate. The owner of the shop, Mr. Macy informed me that he would diagnose and test the vehicle first. He told me all the problems that he saw with the vehicle. He wrote notes down on the invoice in its entirety. He listened and asked questions about the vehicle. He quickly found the problem. It was a few different factors that contributed to the reduced performance of the vehicle. He changed the transmission fluid on the vehicle and serviced the battery, and check some other components. He kept the vehicle for a few days and analyzed the problem so precisely. $7700 was the quote that Marietta Nissan had given me.They told me that the entire Transmission needed to replaced however, after Macy diagnosed the issue, my cost for the services were around $700.00 (that's a huge difference) The truck is shifting smoothly, drives 100 percent better than ever. I have driven the vehicle 500 miles out and no issues whatsoever. I am so glad that I made the decision to call. I feel like it was a miracle that occurred in my life. If mechanics and dealerships only cared about consumers, life would be much better. I am very happy with my service and glad to establish a working relationship with Crown Transmission Services. I certainly recommend the services here for anyone having transmission issues. They really care, they listen, take their time to diagnose and rule out. Thanks again Macy for your honesty and transparency. I appreciate you so much.
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February 2024 by Christopher Strike
Very bad business and I will not go to him on it and thanks
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February 2024 by Gavin Anderson
I cannot thank Crown Transmissions enough. I was very nervous about bringing my Jeep Wrangler anywhere but after talking with the owner of the shop. All of my nervousness went away. The shop towed my Jeep all the way from Dallas to their shop. The owner called me every step of the way and told me the progress. The owner even sent me pictures of what the process looks like but I was super curious about what it looks like without a transmission in the Jeep and what it looks like when the transmission is fully dissembled. Crown Transmissions also changed out my rear main seal and flywheel because why not when the Jeep has 170,000 miles, it's a good practice to do so. This is a well maintained business, they know how to treat their customers and ensure everything is perfect. Crown Transmissions earned a long term customer if I end up needing a transmission rebuilt in this Jeep again or in another vehicle. I know where I'm going to be taking my business.
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February 2024 by Lavasia Bullard
Leaving Crown Transmission is the best I have ever felt leaving an auto shop in all the 25 years I have been driving! My car "died" in the middle of Cobb Pkwy during rush hour, while it was a downpour. He was so helpful and calming. He kept in contact and got me towed quickly to his shop. He even stayed after closing hours to make sure my car was checked in and I was on my way home safely. My boyfriend was so grateful.Macy is straight forward and explains everything; he didn't try to "fix" something that didn't need to be fixed. He was able to charge my battery, explain the diagnostics and most importantly he listened to my experiences and used my knowledge to guide his process. My car didn't need a new transmission and he got me on my way driving to the next destination. He is the BEST and I would send everyone I know to him.
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February 2024 by Fred O'Neal
Always willing to give you all aspects of your repair options.
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February 2024 by Mike Casey
Honest, professional and overall an excellent experience. I highly recommend Crown..
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February 2024 by Adam Vu
Crown Transmission's reputation is a result of Macy's exceptional customer service, honesty, and transparency throughout the entire process. From my very first call with Macy, I knew this is someone who had my best interests in mind for my vehicle. Macy's kindness and empathy about my situation instantly won me over and he placed an emphasis on making sure I understand and educating me in areas where I am not well-informed in. Macy even invited me into the shop the following day after I brought in my vehicle to give me some peace of mind/visibility into the overall condition of my vehicle and what his suggestion would address. Macy gave me a very reasonable quote for an estimate and held himself to the same number after he completed repairs in only three days. I was amazed on how fast Macy completed his work and I wish repairs could have taken longer just to remain in contact with Macy. Macy is personable as he is knowledgeable about the work he completes. I even took my car for an inspection at Fast East Motorworks in Chamblee and they had great compliments about the transmission Macy installed for me. You NEED to call Macy at Crown Transmission and I can assure you only then will you understand why Crown Transmission is as successful as they are. Thank you Crown Transmission and I look forward to returning in the future for any issues I may have.
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February 2024 by Ken Kirk
Macy was able to find a problem that other shops could not. He explained the situation thoroughly and went beyond my expectations to make my car reliable. I recommend Crown Transmission highly.
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January 2024 by Gabriela Morales
Probably one of the best experiences I have had with a mechanic servicing my vehicle. The communication is great every step of the way. They are diligent, timely and honest about the work they do on your car. Highly recommend when looking to get your transmission fixed.
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January 2024 by J.C. Basanta
Great customer service. Communicate well with great pricing.
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January 2024 by Antonio Brewer
I took my 2011 dodge Durango here to get my transmission replaced. He was very open and upfront with me. He recommended that I rebuild the transmission due to everything we found for a replacement had high mileage and low warranty. I need more than just my transmission done. He is very knowledgeable and price is good. If I ever need another transmission done I will definitely be going back. And will definitely refer people to go there.
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January 2024 by Tomas Simatovic
I'm really sad that I couldn't have my car serviced by Crown! That says a lot about this great business! When I called, Macy was incredibly kind and up front and you could tell he cares about getting you what you need. He warned me that my 20 yr old car, based on the issues I mentioned, would cost around 4500 to fix. But he helped me work through my other options, where to market my car for sale, etc. You could tell right away he wasn't just after money, but treating his customers with charity and honesty! I will definitely recommend! Thanks Macy, keep doing what you do best!Tomas
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December 2023 by Abner Nelms
I arrived home from shopping the day before Thanksgiving Day and couldn't put my Van in Park! Most businesses were closing earlyFortunately I was able to reach Macy over at Crown Transmissions in Marietta, GAHe sent his Tow Truck over to my home to pick up my Van They had me up and running the day after Thanksgiving DayFirst Class
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December 2023 by Regina thomas
My experience with Macy and Crown Transmission is solely based on impression/customer service, as I have not had my car serviced with them. I called into Crown Transmission a few weeks ago, due to an issue I was experiencing with my car. By that time, I’d spoken to at least 5 other transmission service companies, none of which could hold a candle to Crown Transmission. Again, my review is based off of impression. Macy was so kind! He educated me over the type of transmission that I have, informed me of the experiences I could face, he was extremely honest, and caring. Macy was most concerned about my well being, knowledge, and overall safety. I had a follow up call with him today, in which he continued to generously share his expertise and advice to help me make the most informative decision. If an issue arises in the future, I will not hesitate to bring my car to Crown Transmission, as I know that it would be in great hands based on the experiences that I have had in just these short encounters over the phone. Macy genuinely cares about people, it is evident. I cannot say enough great things about the exceptional customer service I have experienced with Macy!
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December 2023 by D S
It's hard to find good honest shops, but this is definitely one of the good ones! Crown Transmission truly helped us out in a very bad situation (where others would surely try to take advantage). The owner was VERY honest and transparent throughout the entire process. We are very happy with the outcome of the repair!Here is the long version... We live about 5 hors away, but our daughter attends college near Atlanta. One evening her transmission completely went out. I called several shops but got nothing but the genetic answers (none of which made me feel confident in the shops). However, after my conversation with the owner of Crown Transmissions, it was very clear that he knew what he was talking about. He was straightforward about what he would do and what his charges were for the initial diagnosis. This is why I chose this shop, and I am glad I did! After my daughter dropped off the car, the owner called and updated me at every step along the way. He also sent me pictures of everything as well. Once he had a definitive diagnosis, he told me exactly what was wrong and what my options were. I ended up calling some other shops and the dealership with the exact diagnosis and what was needed. I asked for quotes based on only those things. In the end, Crown Transmissions gave us the best price (upfront without haggling) and gave the most detailed repair description. The repair turned out great! Our daughter has put 2,000+ miles on the car since the transmission swap and there have been no issues with the transmission or the work that was performed.
