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December 2023 by Jason Brewer
I’ve been a customer for over a decade. Recently they started charging an overdraft fee of $35 even though I have funds available in my main account. It’s very easy to provide overdraft coverage and not impact customer service.They also provide less than 1% on savings account when interest rates are so high. This bank is trying to squeeze every little bit of profit they can again at the expense of good customer service
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October 2023 by Black Beard
Applied for a refinance loan because a good friend of mine who is a member recommended Credit Union of Georgia as a great and easy place to work with. Oh to the contrary.. they definitely aren’t. After providing more than enough information and waiting 14 business days and trying multiple times to reach out to Brian Brewer and Amy Miller I finally get through and was told the reason they took FOREVER was because I was fraudulent? And their regional manager hadn’t had a chance to look at my refinance application because he was at a golf tournament.. A bunch of small timers. DO NOT WASTE YOUR TIME WITH THIS PLACE.
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October 2023 by James Carter
While at the Credit Union of Georgia, I typically work with Ms. Deardra Torres. Over the past two years, I have found her to be quite professional, knowledgeable, personable, and customer friendly. During the many transations for mother who is resides at a local nursing home or for myself, Ms. Torres takes time to ask how my mother is doing and shows genuine interest and concern. Overall, I view Ms. Torres is an exceptional representative of the Credit Union, and would rate her a 5 out of 5.
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September 2023 by G G
Rachel Cannella Is Great ! She has been so patient , understanding , and helpful with my loan process! She has helped me more than once I would recommend this bank to anyone! The institution is always clean and the employees are always welcoming and kind
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August 2023 by Robert Halsey
If I could leave a 0 star I would. Please don’t go through the mortgage process with this bank. The mortgage rep over promised and underdelivered. We give him all of our financial paperwork 4 weeks ago and we even get a pre approval letter. Then we send our $4k of escrow money and we are thinking 4 days before closing that we are approved for a conventional loan then the Friday before closing Joe calls us and asks for more paperwork (bank statements/W2s). First he tells us we can put down 3% then it’s 5% and then 4 days before the closing he tells us we have to put down 10%. I have worked in the banking industry for 6 years and the way this company does underwriting and being disorganized and scatter brained from the start is concerning. Then to make matters worse, he tells us at the very end of the process that if we don’t want to put down 10% we can go FHA route but they don’t do FHA and it would take another 10-12 days to get approved meanwhile the closing attorney is sending us the wire instructions for closing so we pulled out of the deal. We didn’t feel confident to work with this lender. Had we of known 3-4 weeks ago that we weren’t approved for the 5% down on conventional we wouldn’t of lost our $4400 in earnest money. Please stay far away from this company. It was a disaster of an experience and we recommend no one go through the home buying experience because they will tell you lies and misinformation. It actually ruined the home buying experience.You would think they would do the underwriting and approval process from start to finish instead of backwards to forwards. 0/6 stars.
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August 2023 by Tambria Wilson
I am an old member, I’ve been here for a while. However I’m closing my account because these people are unhelpful. Because of covid I couldn’t work for month and they continued to overdraft my account to oblivion. I went there to tell them can they please reverse the overdraft fees , they said sure they can waive the fees. But when I checked my account, it still remained the exact amount. They’re not true to a word they say and lie!
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July 2023 by Ivonni Ferguson
Brian was amazing!!! I have never encountered someone so patient and knowledgeable about banking and accounts but also business in general. He was very helpful in helping my sorority set up our business checking account. I can’t fathom how we would have been able to get everything we needed done today without him. The information that he shared with us was invaluable and I can’t thank him enough for his help today. Thank you Brian!!!!
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July 2023 by Makayla Loury
Brian was extremely helpful with answering our questions and making sure that our information was up to date and accurate. He was attentive and explained everything we needed to do in detail. I really appreciated him and his time.
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July 2023 by J B
Great bank to do business with.! They have a competent well trained staff who are always helpful and knowledgeable about it anything from loans to account questions. I particularly like the fact theres a coin counting machine in the lobby that doesn't charge bank members fees.I would recommend credit union of Georgia to anyone in cobb county area who wants to get away from big banks like bank of America and wells fargo.
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July 2023 by atlanta 509
The whole staff at the marietta branch is very professional. I was assisted by Bryan Brewer on a important financial transaction. He was engaging, knowledgeable and patient, taking time to explain all the steps and options. Even though this took multiple visits, he always me himself available.
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July 2023 by Ryan Barlik
Eddie Knight at the Marietta branch helped me through the auto loan process. He was incredibly helpful and friendly. On top of that he also helped me get the best rate for my loan.
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April 2023 by Dezziji
Brian Brewer is a GREAT joy and glad to help he is a star in my book!!!Delia Luat is a very nice a lady who knows her way in the bank a plus and very kind!!! Terry Walker a new comer put he is a GREAT asset to the branch!! This is Mrs. Holmes been banking 19 years old I've seen people but these individuals are keep sakes!!!
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March 2023 by Felicia Guevara
Deandra was very professional and knowledgeable. She took care of me with a pleasant smile on her face. Thanks again.
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March 2023 by Bianca Sandy
Deandra was amazing and professional with a smile on her face the entire encounter. She helped me tremendously with policy education and being transparent with my account, even took the extra time to move transactions for me. Love her genuine educational segment & her personal experience to help me reach my financial goals!
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January 2023 by Shelia Staton
When I decided to make a non-traditional purchase, I reached out to other lenders and another Credit Union I belong to in order to come up with financing options. Credit Union of Georgia was the ONLY lender to return my call. Annetta Goodwine, Trent Fox and Brian Brewer all worked with me at different stages of the process, each figuring out how to make things work instead of finding ways to say no. I appreciate all of their hard work and I love my Credit Union of Georgia!
