April 2022 by Russell Jones
When it comes down to them owing you money and getting your merchandise from them, they will disappear. I had a similar issue as another reviewer stated. First thing, I bought several mattresses from them and they kept delaying delivering of one of my mattresses to my new home and delaying giving back money they owe me. They kept ignoring my calls and text messages until my realtor call them and told them about it. Of course, they responded to my realtor because my realtor recommended them to us. Once they heard from my realtor the mattress was at my door in a week and still, they have not responded to me about my money. I had my wife to call Mr. Settle for the money they owe us since he was not answering any communication from me and to see if he pick up his phone. Of course, he picked up his phone (a number that he did not know belong to my wife). He proceeded to lie on me saying that he had been speaking to me about refunding the money to me. Now they have been ignoring us since November and this is now February. He promised my wife the money would be refunded to us the next week. So, we waited 3 weeks and nothing. My wife called several times and sent several text messages to him and of course never return her calls or respond to any text messages. So, we retained a lawyer to get our money. My lawyer reaches out to Mr. Settle and Mr. Ricks. Mr. Settle return my lawyer's call and in the process Mr. Settle lied to the lawyer saying he had already spoken to me. He claimed he is going to give us our money in two weeks and now it has been over 4 weeks and my lawyer has not heard from him and I have not heard from him (My lawyer made another attempt to contact them but he has not heard from them). So, we will be going to court to get our money back from them.I am not sure why they refuse to give us our money back. I decided to do business with them because they seem to be really cool guys and they are small businessmen. Also, I wanted to give back and help our small BLACK own business. These so-called brothers are the ones that give our black own business a black eye. They forget that some of their business comes from word of mouth and referral. I have several friends that are looking to buy new furniture and I will definitely not recommend them to anyone. I will let my friends know my personal experience with them. It is one thing to be late delivering the merchandise but it is another thing to lie and ignore your customer. Shame on all of them at Cobb Mattress Mart.