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January 2024 by Abigail Lockwood
Great experience. Julie is so nice and helpful and they did a great job on my car. I was shocked how quickly they fixed it and how pleasant the whole experience is.
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December 2023 by Lacey Wright
My experience with this particular classic collision was great. David Brown went above and beyond to keep me informed. He was extremely professional and polite! Julie in the front office was great as well and very eager to help. This is a drastic difference from the Classic Collision location off Cobb parkway. Geico sent me to both locations. The Cobb parkway earlier in the year when someone hit my car while it was parked. Then recently when a rock tore a whole in my passenger rear bumper on the interstate. I explained to Geico that I can not go back to the classic collision on Cobb parkway, that was such a horrible experience. But the one on industrial was great and truly made re evaluate the company as a whole, thankyou guys!
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December 2023 by Magali Faccio-Torres
It's never a pleasant situation dealing with the ramification of an accident, however when I arrived at classic collision Janies welcoming smile and disposition made me feel at home, John the attending mechanic was very pleasant, professional and knowledgeable and extremely helpful in informing me that the work would be done well.,which made feel secure that I was in good hands thank you and blessings.
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December 2023 by Alexandria Bryant
They are more than unhelpful. They lied to me multiple times about speaking with geico. Because I am a black woman who asked a question about my vehicle and did not blindly agree with everything being told to me, they said I was “yelling at everyone”. I never yelled at anyone.. I actually only spoke to one person my entire experience and we chatted and laughed together. She told me how she learned about cars from her dad and grandfather… the same person who lied continuously. She also lied when completing initial steps to have my car towed there. The also decided they wouldn't be servicing my car after having it for 4 days.They also insisted that the damage to my tire (on my brand new ‘23 vehicle with 15,000 miles) was not from me driving the vehicle post accident and that my tires must’ve been like this before the accident occurred . Photos of my tires the day after the accident and almost 1 month later are included. Horrible service. Worse energy.In end they did me the BIGGEST FAVOR by not working on my car. ( I didn’t want to take it there to begin with but they had immediate availablity. Always best to trust your gut ). It's being fixed by people with humanity, integrity and actual personalities. I’ll drive better and more at peace knowing people who wanted to help me, helped me!
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September 2023 by Colin Burgess
Couldn't be happier with my experience. The team was knowledgeable, responsive, kept me updated, and got the job finished a week early. I highly recommend this shop to anybody looking for body repairs.
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May 2023 by Chris Pulling 18 wheels
They did an amazing job on my car and did the work professional and didn’t take foreverMy cell phone holder was taken out my car and never replaced at all.But overall great place communication through text worked well for me.
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April 2023 by Jason Frazier
When I picked up my vehicle after the body work that was done, I found out that employees who worked on my vehicle stole all of the change from the change compartment. Prior to dropping my vehicle off, this compartment was full of quarters, nickels and dimes. Now it’s completely empty.Service: Body & Trim
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January 2023 by Dylan
First let me say that my vehicle looks great after the work was completed and Josh was very friendly. That’s probably the only positive I have about this shop. Overall it took about four months for my vehicle to get fixed. Three months waiting on parts and three weeks for the vehicle to be repaired. I never received any updates unless I called myself and asked for one, even then it was hit or miss. There’s also items missing from my vehicle and I was told they would maybe be returned to me when the work was fully completed. That was not the case. The items I had in my car were not of high-value (cleaning supplies, backseat pet cover, and clothes to be donated), but it is still frustrating. I would not recommend this shop. I only went here because my insurance said that my vehicle would receive priority and it felt like the exact opposite. I’m happy with how my vehicle turned out, but my experience with this shop from start to finish was a headache.Services: Body & Trim
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January 2023 by Chase Ludbe
Spoke to Kathy over the phone she was rude. That’s all I needed to see to decide I’m not taking my car for a repair here, no decency on the phone I can only imagine the service.
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December 2022 by chandler2270
DO NOT use this body shop. I was referred to this store to fix relatively minor body damage by GEICO. I had an appointment scheduled for 9AM on Monday but had to drop the car off AND KEY off in their “secure” drop box Sunday afternoon as I was heading out of town for the week.I call on Friday upon my return and the lady on the phone says that they “had been wondering” whose car was parked in their front lot. No inspection and no work had been done because they are apparently too incompetent to communicate with anyone to try and figure anything out about the random car that’s parked in their front lot despite me having an appointment and getting confirmation of that appointment from both GEICO and Enterprise (that is apparently on-site). Wow.So I just tell the lady on the phone that I will come get my car and reschedule the inspection. Then she informs me that the shop “can’t find” my $1400 Mercedes key fob and refused to replace it. When I called back saying that I would be bringing them the bill to reimburse me, the woman yelled at me and then hung up on me. EXTREMELY UNPROFESSIONAL.The photos are of the “secure” drop box. Do not use this incompetent body shop.Service: Body & Trim
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November 2022 by Mario Hernández Sosa
This place has definitely the worst customer service. I took my wife's vehicle here since Geico recommended this place (I don't know why). Now it's been over a month since we've been waiting for our vehicle to get completed, mind you, the vehicle was not involved in a serious accident. The reason why they have terrible customer service it's because every time I call they tell me one story and when my wife calls they tell her a different story. Literally their employees don't know what's going on with the vehicles and instead of being honest they prefer to just lie about it. Will definitely be calling corporate and hopefully they can figure out what's going on. My guess is that this place is greedy, therefore taking on a lot of work they can't support.
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November 2022 by Ashley Arocho
Worst place ever. They are all over the place, they never know when they are finishing the car, keep postponing with different excuses, poor communication and, when you call to get an update, they put you on hold for like 20 minutes! Horrible customer service. If your insurance gives you the option to choose please Do NOT, I repeat, DO NOT take your car here!
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November 2022 by Kevin Rich
Worst place ever. More concerned with review than performing the work. Tried to give me back my vehicle with a scratched bumper and damaged light cover. They were nice enough to make it right, however from that point on there was a lack of communication, no sense of urgency, and I felt I was doing the work of making sure the repair was completed. When the day came to have the work fixed (scheduled appointment), there was no call and as it got close to closing I had to call to find out the work wasn’t even started. It was a whole nother day before I got the car back. Avoid this place.Services: Body & Trim
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November 2022 by Jubster B
I truly do not know how this place is in business. The staff is SO inconsiderate of people’s time. I never get clear communication on anything that’s happening with my car, whenever I call to get updates or an ETA of when my car will be ready it’s always “we’ll call you right back” and I never get a call back. This place is truly ran by clowns to say the least, I bet if you tried to fix your car yourself you’d get further along than with these people!Services: Tires
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September 2022 by Michael R.
Do not use this shop. They are the worst. State Farm sent me to them and they said wouldn't fix my car because the radiator was leaking. I have talked to State Farm and other shops and this is total BS. Body shops routinely fix cars that are leaking fluid because of an accident. Do not trust them If I could give them Zero I would.
