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August 2023 by Harlin Grizzle
Love Chase bank does not matter which branch of the Bank I go in every one is great at their customer service
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May 2023 by Stacey Welch
Stop in for a copy off paperwork and Joshua was very helpful I am not a Chase client/ customer but the customer service was fitting
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March 2023 by Julie Lugo
If I can give this Branch ZERO stars I would. Staff is grossly incompetent. Run and don't look back! Chase's customer service has never been worse than this.
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August 2021 by DR
Said they're open on Saturday (via Google), drove 30 minutes to get there only to find that they're closed "temporarily" on Saturdays. They also lose another star because they mandate mask wearing.
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June 2021 by Alicia Miller
Normally I dont have bad experiences with this location but after today I'll be driving the extra 20 minutes to the location on barrett or lost mountain. I've never had to wait more then 10 minutes in line to do whatever I need to do. I stood in line inside for 20 minutes. One customer was closing an account and opening another, I'm assuming. I thought you had to go to a desk to do that so you're not holding up the line. The banker helping her is still new, I'm guessing, because she kept having the other banker come over and help. Finally left and went to the drive thru. Again, waited about 20 minutes with the same car in front of me. This is crazy. Its never taken that long to get through a line whether it's inside or outside.
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January 2021 by A S
It doesn't seem to matter what time of day you call this bank for help with your business or personal account, NO ONE EVER ANSWERS THE PHONE.
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June 2020 by Ryan Nelson
Every time I visit there's no line and everyone is eager to help me. The tellers and bankers are exceptionally helpful and the branch mgr. always smiles and waves when he sees me. I think there must have been a staff turnover or something because I see a bunch of negative reviews from last year and earlierthat dont reflect my experience.
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February 2020 by Jeffrey Black
I bank here regularly and have had nothing but positive experiences, Go Chase!
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September 2019 by Ryan Gerald
Every time I visit there's no line and everyone is eager to help me. The tellers and bankers are exceptionally helpful and the branch mgr. always smiles and waves when he sees me. I think there must have been a staff turnover or something because I see a bunch of negative reviews from last year and earlier
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July 2019 by Andi Kelso
This bank is very unprofessional and not thorough. I have had a difficult time updating and changing my account name and information. The people assisting were unfriendly and still managed to misspell my name on my new card.
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March 2019 by John Page
The worst Manager and team.
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December 2018 by S G.
Dark, dreary and abandoned looking. We went in to use the ATM because we did not feel safe using the one outside. The one inside wasn't any better. There were no lights in the area where the ATM was. If you could go to another location, I would recommend that.
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February 2018 by Balu Ramakrishnan
Absolutely horrible service. Had to wait over 1 hour just to be seen by a banker. Just 1 teller and 1 banker at work on a busy weekend. Never have I had such poor service from any Chase branch.
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January 2018 by T H.
If there were ZERO stars that would be the rating. Sat for more than an hour waiting for a banker to close an account, while the branch manager shot the breeze with someone in his office and the one banker was opening a new account. Inexcusable wait time for a business day at 2 pm. Finally walked out.
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January 2018 by Tammy Hoyler
If I could do zero stars, I would. Waited more than an hour (I know, why?) to get my own money, walked out. One teller, one banker, one manager, middle of the afternoon on a weekday. Inexcusable customer service.
