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January 2024 by Kevin Veillard
Customer services sucks they make you feel like you’re inconveniencing them.
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January 2024 by DAVID HANEY
Kena the manager was very unperfetional to khalifa.she had made a small mistake to my money order .due to my reading to her wrong so we had to change it.so she called over the manager kena who just had a bad vibe on her way then starts. Talking in her ear not quite at all and telling her she can not keep having these issues. I felt very uncompterble especially noing it was my fault to her mistake .i tried to say something but she shined me on. Anyways we had to get couple more things done and call her over again and once again with the bad vibe. Then another girl asked for help her vibe tottally changed she was very sweeet an nice to that girl anyways thats what happen look it up 12/23/23 bout 10am that woman needs her bad ma agment re programed for customers an all around vibe for the people working there she need re trained
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September 2023 by Natalie Goolsby
Came through the drive thru today to deposit some checks and no one ever came to greet us after sitting for 10 minutes. Another car pulled up next to us and was greeted. My husband had to push the "call" button in order to get someone. When the lady did come on, all she said was "I'll be back with your receipt". No "thank you for coming there" or no "hey we will get this processed for you". Where has customer service gone?
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August 2023 by Kiril Martinov
Today I had the worst experience in chase branch in a very long time I've been a customer for 10 years and I think this was the most embarrassing and time wasting experience that I had in the bank in general. So I went to deposit some money into my bank account and the girl Aaron try to help me but apparently she's not capable of doing that she didn't know how to work the money counting machine she tried to count my money on hand and made a mistake cutting me short of the the money o gave her after that she had the audacity to tell me and to argue with me that the money that I given her it's different some I counted the money by myself prove that to her that the money is correct and I left so for the future whoever goes there to deposit money make sure to watch carefully apparently mistakes happen hopefully it doesn't happen on you
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July 2023 by Kimberly T.
Unfriendly tellers on the weekdays. Saturday crew much more pleasant. After hours, the lobby ATM access no longer secured for cardholders only. The ATM itself is super slow. Have to pray I don't get robbed since the door doesn't lock. Lol!Nice new renovations inside however.
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June 2023 by Sherri Hobbs
A small business owner lost her life's savings when scammers pretending to be Chase bank employees defrauded her out of $160,000. Chase refused to refund any of her money, saying she did not take appropriate steps to protect her account. Experts say the bank should adopt stricter security measures to protect customers.4 days ago.This lady isn't lying, they closed my account down with money in it and refused to give me my money I had to force them to give me my fund lying saying that they were going to mail me my money.The last bank that supposes to mail me a check was SUNTRUST they closed an account with money in it and I never received my funds.
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March 2023 by Lee Evans
I went into this branch because I have been unable to access online banking ever since I opened up my credit card account. The bank employee who helped me was very personable and took nearly an hour to get the situation resolved. I wish I had gotten her name but it was a young Black woman with long white fingernails. Kudos to her for outstanding customer service!
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January 2023 by Shirley Zambrano
I came to the bank to get my bank statements from a business about because I couldn’t get them online. The banker was seating playing on his phone. He said he couldn’t take care of because he was waiting for his 11:00 AM appointment. It was 10 minutes before 11:00 am. He could literally taken care of me in those 10 minutes instead of letting me wait. Bad customer service. I will be closing all of my accounts.
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December 2022 by Nel Mar
Very bad experience in this particular branch. Unprofessional ADHD lady in training, no paying attention to customers. Unprofessionsl sarcastic preceptor. Horrible people to deal with.
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November 2022 by Holly Radway
I’ve had great experience w the tellers. Ty ty ty!!
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November 2022 by F K
Horrible experience. I stopped by in the middle of a weekday to inquire about opening an account. I simply needed to clarify a few questions. Four tellers were available as I walked in. I asked about opening an account and was told that I need to setup an appointment and even to ask questions you would need an appointment. The teller was rather unfriendly. I will definitely find another place to store my money. This bank can collect interest on its rotten attitude! Just for comparison- I go to another bank just a few blocks away and get my questions answered within 30 seconds of walking in.
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September 2022 by Jonathan Solomon
Excellent first-time banking experience! The staff are very friendly, and incredibly helpful. Didn't let me sit for more than 5 minutes before assisting. The relations manager had a genuine conversation with me regarding my finance goals, along with how to achieve them.
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September 2022 by Carolina Capitillo
I wish I could do 0 star . We came to open a business account the bank was completely alone . No even 1 person just the cashier . I asked her nicely if you can talked to the banker for a least the info and she refuses since we didn’t have an appointment. We wait at the parking lot for a litter bit a it was 1 single person for a leas 40 min going inside the bank . It is a shape we will open a business account in at higher bank it is a shame that Chase doesn’t appreciate customer .
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September 2022 by Robin W.
Pamela Noel Associate Banker greeted me and my mom. We had concerns about direct deposit and wanted to open up an account. Ms. Noel went above and beyond to assist because I was limited on the amount of time I had being a flight attendant. I know that she was suppose to be doing other things but she did an outstanding job multitasking and meeting everyone's needs my own and the other customers as well. I've been with Chase over 10 years and I wouldn't leave especially now with the service that was provided by Ms. Noel. I'm grateful for the time she took with me and my moms needs. You have great professional employees at all the branches I have went
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June 2022 by Lisa L
Tellers at this branch are knowledgeable, able to answer my questions, and always courteous. I've never seen this branch super busy, so usually very easy to get in/out in about 5-minutes. Clean inside. Ample parking.
