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November 2023 by Maria M.
The Asian guy working the cash register wouldn't even make eye contact with me. He was pretty rude and would not show me where the hair was that I was looking for. I will never shop here again. Black people, please shop with black owned businesses. At least they know how to treat us.
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October 2023 by Cheryl Smith
Great Customer Service, A lot of variety and options
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August 2023 by Meshelle Gaskin
Being going to this store for years, just went in today and brought the wrong color and didn’t have my receipt. I thought he would exchange it and I just came in. Nope, rude as always and had to buy another color. Customer service sucks!!!!!
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August 2023 by Emile King
This is where I get my perfume oils. Cheap and a good selection. The Staff are pretty laid back. My only complaint is that I've purchased items here many times , and they never remember me. The Asian guy kept treating me like I didn't just buy items there the day before. They can upgrade their familiarity and treatment of regular customers. That's why they only get 3 stars. Rude and disrespectful.
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July 2023 by Sandra Wilson
Very well stocked store. Friendly, kind professional staff and very helpful. Reasonable returns policy.I always find just what I need here.
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July 2023 by MommaJ Williams
They were finally in stock on Isoplus wrap lotion at $3.59, an item I previously could only find on Amazon for nearly $7
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June 2023 by Lady GBS
We stopped there to buy some bonnets (2). Unfortunately, they were not what we were looking and we only realized it as we were making our way to our next stop. Upon finishing that errand, we quickly returned to the store (within 10/15 minutes) to make an exchange.First, the lady who rang us up during the initial purchase, quickly removed herself from the register when she saw us return, leaving us with another attendant who then called one of the owners. He was quick to refuse our request. We were undoubtedly surprised, given the fact that we had just bought the item. But, despite that, they refused to listen, instead telling us that while one could be exchanged, the other could not. He was abrupt, rude and just refused to listen to any form of reason.I understand there may be some concern on their end, but he could easily have asked to look at the receipt, to verify what time we had purchased the item. But again, he just would not budge. He wouldn't even look at us at times, just kept repeating the same thing. There was no professionalism shown, let alone good customer service. Other hair stores I've been to, they treat you, like an actual customer. Listening to you, asking how they can assist you. For example, one location I went to, they were so patient during my many wig try-ons. While at another place, I was able to exchange a wig a day after I had bought it. Once they saw the receipt, they were open to making the exchange.So I'm not sure what the story is here, but if you want to be treated as a customer that's shown any ounce of respect and decency, then based on the experience that we had, I would say do not come here. As a number of others have shared in their reviews, they really need to improve in this area because the way they treat/speak to you is quite demeaning. Also, I must add that while they have a good amount of wigs, I find most of them to be old and not well kept. There's a hair store closer to me with a much bigger selection of products, well stocked, better organized, and overall better with customer service. As soon as you walk in the door, you are greeted. So yes, needless to say, we won't be coming back here any time soon.
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June 2023 by Tangila James
The Asia guy was rude didn't want to help . His tone and deliverious I put back what I was going to purchase. My money nor business is what he wanted so I departed and haven't been back.
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May 2023 by Lady G.
We stopped there to buy some bonnets (2). Unfortunately, they were not what we were looking and we only realized it as we were making our way to our next stop. Upon finishing that errand, we quickly returned to the store (within 10/15 minutes) to make an exchange. First, the lady who rang us up during the initial purchase, quickly removed herself from the register when she saw us return, leaving us with another attendant who then called one of the owners. He was quick to refuse our request., leaving us undoubtedly surprised, given the fact that we had just bought the item. But, despite that, they refused to listen, instead telling us that while one could be exchanged, the other could not. He was abrupt, rude and just refused to listen to any form of reason.I understand there may be some concern on their end, but he could easily have asked to look at the receipt, to verify what time we had purchased the item. But again, he just would not budge. He wouldn't even look at us at times, just kept repeating the same thing. There was no professionalism shown, let alone good customer service. Other hair stores I've been to, they treat you, like an actual customer. Listening to you, asking how they can assist you. For example, one place I went to, they were so patient during my many wig try-ons. While another place, I was able to exchange a wig a day after I had bought it. Once they saw the receipt, it was okay. So I'm not sure what the story is here, but if you want to be treated with a customer that's shown any ounce of respect and decency, then based on the experience that we had, I would say do not come here. Also, while they have a good amount of wigs, I find most of them to be old and not well kept.
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March 2023 by Pretty Girl
So I’ve been coming here for years & spent no telling how much money! Came in tonight a few minutes before closing, 8:25- they close at 8:30. Instead of hello, it was “We are closed, what do you need?” in a rude fashion. The door was unlocked and it wasn’t 8:30. I’ve been working since 7am this morning, went to the gym, then came by to just grab eye liner pencils. I won’t be back.
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February 2023 by Tomi Ware
Well, the store owners could be geared more to customer service. A woman was in the store because something was not marked correctly, and they wouldn't give a to her. Also they sell clothes but some of their clothes have a default on them and they have a no return policy. That's not fair.
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February 2023 by Demetria Williams
I always get my beauty products from beauty Empire they always have what I need.
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January 2023 by Queen Nkem
Was nice, they were very nice and helpful and made sure i got what i needed.
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December 2022 by marlena pace
This store has everything you could possibly need for your hair from wigs to hair products to accessories
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October 2022 by Renee Carmichael
Helpful staff found everything I was looking for and more.. recommend this store by far.
