-
February 2024 by Nick
Very good service
-
January 2024 by Lauren Peacock
Once was great but is no more. After Connie left the customer service disappeared. I was never notified when I missed my monthly payments and instead of being called when my unit was being put up for action I was charged for them placing multiple ads for it to be sold. I was fortunate enough that my unit was never purchased but the man that helped me was so rude and condescending and informed me that notification of missed payments or an auction are a courtesy and if I can't afford it then I shouldn't rent a storage unit. I removed my belongings that day and unfortunately they were covered in rat excrement.
-
November 2023 by Catalina Hernandez
Connie, you're the best. I will always appreciate you and all that you do at Ark.
-
February 2023 by Alan Darden
The manager is a nutcase!! One of those OCB weirdos - I know I'm not supposed to disparage the mentally ill, but I will if they are in a business position that requires them to serve the public. I can't begin to tell you how rude (even HOSTILE!) this person was. Maybe, they were off their medication or needed the dosage adjusted. I don't know and I don't care! I don't plan on ever going back....
-
November 2022 by Layout Signs Team
Great accomodating manager, great prices!
-
September 2022 by Phantom Curator
Friendly, efficient staff that really goes out of their way to help...and best prices in town!
-
August 2022 by eric naji
Manager is not afraid to answer the phone!! (Great attribute). Friendly, quick, hassle free customer service!!(which is really hard to find these days)!
-
January 2021 by Ezra Yisrael
Connie's the best and her assistant!
-
September 2020 by Ashleigh Mcwhorter
Lady told me I needed to go somewhere else to rent a unit and sent me away very rudely for no reason
-
September 2020 by Jonathan Smith
A clean facility that has 24 hour access!
-
November 2019 by Henrietta Sims
I love Ark Storage, she is so fair with people.
-
November 2019 by Chris Stanback
Thanks Connie
-
October 2019 by Dao Le
I called them about getting a unit because the Smyrna location was closing down. She called me when I was at work. I called again and she said she was busy with a customer. I went to run an errand and thought I should stop by since I’m passing it on the way home. As I came to the door she said she was closed but it wasn’t 6 o’clock yet. I let me inside but got smart with me by saying it’s only a minute until closing while she was on the phone and a customer inside. I told her I stopped since I was passing by. She decided to start an argument with me in front of the customer talking about how she was going to call me back and how she was with a customer. I didn’t know it was going to take over an hour to help the customer. She told the person she gonna get off the phone. She said how she can help me, but every time I tried to answer her she kept cutting me off and ask me over and over how can she help. Mind you she was sitting with this “customer” this whole time like they friends. I asked if there was a bigger size up and I left after she said yes because she was very rude and I’m not going to be a customer here again.
-
April 2019 by John Reddien
Nice people, clean location great deals on storage units big and small. They don't mind renters using electricity on the property. Many motorcycle owners run extension cords under their locked pull up doors to outlets keeping the their toys ready for spring, summer and fall riding. You can come to your unit every day for hours and they are fine with that. Across the street a large chain storage unit place with orange doors renters are only allowed to go to their unit once a week and you can not stay more than twenty minutes. An ARK manager is on the property 24/7 checking on everything. Carpentry shops are in there as well. This is why ARK storage is so so much better. Thank you
-
April 2019 by M.R. Davis
Great people, clean storage, fair pricing.
