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November 2023 by P Anthony
The most thorough and fun instruction and Q & A for cpap users ever! Our group was engaged and happy with information from the aerocare team.Thank you.
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November 2023 by Francis OBrien
Chris does an exceptional job of explaining my complex health and technic stuff to beginners. Customer service at its peak!
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November 2023 by Vicki Bruns
Christopher was very professional and explained thoroughly how to use the equipment. Great experience!
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November 2023 by Marilyn Buttram
Talked to Sharonda first because it wasn't clear on setting up account. She was so kind, professional and helpful. Amazing. Today I saw Ryan, she was very thorough and answered my questions. Said she would call me Monday and follow-up. She put the cap on my head and adjusted. Said I need a smaller one and she would get me one.
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November 2023 by William Hill
A really nice and comfortable experience. They started on time and were very organized. The two presenters were warm, friendly, knowledgeable and humorous. A very smooth presentation that answered every questions. Thank you,Bravo!
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November 2023 by Sybilene Lanzone
I could not 5 Star your company enough. Not just once, but every time I have needed Advanced Home Medical Equipment,/Aero Care in Marietta Georgia you have been outstanding. Not only has the customer care your staff provided, been extraordinary, the professional technicians have immediately responded. This dependable care is critical and means everything to me. Thank you so very much.
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November 2023 by Sarah Merchant
I needed service on my CPAP was difficult to get an appointmt but finally my son got one and took it in- then we had to wait while they detrmined the machine was just not set correctly - then we hadl to get another appointmnt to pick up my machine and turn in the rental - I was pleased we did not have to pay for the rental and we did get an explanation of the reset of the machine- it just took way too long- when my husband was alive and driving me back and forth it was much easier to comply with the rules of when we could take the machine in- the people there are alwalys polite but it is very hard now that I have to get one of my adult children to get over to repair and make appointmts at their convenience
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November 2023 by Rhonda Simmons
The watch app monitor was very easy to understand the directions for connecting up for usage the previous night. I was extremely satisfied with the watch for monitoring my oxygen for a day. Thanks for my watch app experience.
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November 2023 by Bruce M.
CPAP machines have become critical to those with Sleep Apnia but AeroCare/ Adapthealth/Carmichael (one business with three names depending upon who you speak with) makes it extremely difficult to get insurance to cover the machine and are not forthcoming on their billing or customer support practices. My replacement Airsense 10 was a replacement of the former Airsense 10 (aged out). Though the Airsense 11 is avaialbe they were out of stock of the 11 due to Philips' sudden recall. My old 10 had wireless reporting cababilities but the "new" one doesn't so I had been informed that that I needed to remove the chip in it and bring this to the local office in Loganville. When informed of this I took an hour out of my work day to bring this in by 4:30 PM. They processed me by 5 PM and I was good to go. I asked if they needed anything else and we told no, they were good. Since then I have been charged for a monthly sum for accessories (nasal cushion, headstrap, mask) with insurance covering a portion. However, the machine and humidifier was billed without insurance. I've been struggling to understand why one and not the other being processed with insurance. I've been in touch each month and no one has addressed this. I just got off the phone and I am ready to go to a provider for a new machine and drop this one in the mail for full refund.
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November 2023 by Devin Turetzkin
Had a great experience on getting the bed. We got it the same day my dad came home from the hospital. He was uncomfortable in the bed. It hurt his back, so we got a doctors order for a gel pad mattress sent to Aerocare. It is now 2 weeks later and no gel pad and no answers. My dad suffered enough, so we returned the bed. They really dropped the ball on this. So 5 stars on bed, 1 star on topper. So I give them 3 stars.
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November 2023 by Cheryl Berry
The technician was excellent- informative, personable , pleasant, and he answered all our questions. We are so glad a representative came to deliver the device instead of it just arriving by mail, with no one to answer questions.
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October 2023 by Stephen Shearer
The representative who provided the education was great. As for the company as a whole, they are a POS. My opinion is that the recent purchase as been a desister
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October 2023 by Emily Sims
Marietta location: Poorest communication from any business I have ever experienced. They hardly ever answer the phone. When I finally got someone she sounded like a stuttering, 90 year old. It was obvious from hello she very disinterested in helping me.First of all, my machine stopped transmitting data, and it took me over a year to find out the model was old and would no longer transmit. I only found that out by driving up there and sitting in their waiting room. They recommended I get a new unit My doctor had sent an two orders within the last several months which turned out had insufficient information. No one bothered to reach out to him or myself for clarification. They would’ve left me in the dark about the status of the order had I not reached out. For a very expensive piece of equipment they don’t want to assist you in getting it. Stay away from this company. The only thing they are good at is constantly calling you asking you if you want to re-order CPAP supplies. I ended up having to block their number to stop these calls. Obviously scamming the insurance companies by overloading you with supplies is how they stay open.
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October 2023 by Jacqueline Lott Jackson
5 - The service rendered by Dontel Walker was great. He arrived at the time stated, was professional, got the hospital bed up and shared instructions on how to operate it. Excellent customer service.
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October 2023 by Anne Brown
Shelley and Chris made this a comfortable, informative session. Everything was explained clearly, with great patience, and questions were encouraged. They made a great team!
