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January 2024 by L.J. Smith
Although my car had been driven roughly 26k prior to me being informed of the issue, my warranty was for 36k. I wasn't asking anything for free. I was asking for the people who replaced the transmission and received about 6k, 1250 in labor, to meet me halfway on fixing the tube that allows for transmission fluid to be put in and maintained. Not willing to do such. Instead of going back and forth, I choose to pick up my car. When I picked up the car is when they wanted to show me pictures or other broken tubes... not my problem, and then offer 1 hr off the labor while saying "we're not tryna get over on you" when I looked at the initial estimate the part was 150 and they were charging me for 2hrs plus the part for a total around 460. Googled this as instructed by Aamco and its a 30min job to fix... Smh. Not angry, just disappointing that Black women still remain the most disrespected and unprotected people in America. Taking my business elsewhere ?
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January 2024 by Latique Nelson
This place is horrible would never recommend it to no one. Warranty companies should not work with them. They broke part on my car then tried to tell me it was typical wear and tear.
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January 2024 by Jennifer Stufflebeam
Ultimately I decided not to repair/replace my transmission due to age/value/condition of my car and current life circumstances, however Jason and Mark were both very knowledgeable, helpful and gave me honest information. Will use them again.
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January 2024 by Harold Crick
Explain how my wife pays 3k to fix a transmission issue THEY diagnosed only to come back less than 10k miles later to be told you need a to pay 7k to rebuild your transmission and your warranty isn’t valid on SOMETHNG THEY MISDIAGNOSED. Do yourself a favor and take your car to the dealer where they stand behind their work and diagnostics and actually stand behind their warranty. I need to hear from the owner. As a former auto repair shop manager, the customer shouldn’t be responsible for an initial misdiagnosis. Especially when you pay 3k to be told “pay 850 to check it out and we’ll out that into the 7k” .. shops elsewhereImagine paying this to be told “oh that part fine (in the transmission) but the transmission bad” when communication should have been clearer and told we’d still need a transmission (confirmed by 2. Chrysler certified technicians).UPDATEshould I show the emails where you’ve blatantly lied to corporate about the car being there a year ago when it was clearly there in june? How about where you said blatantly stated you knew that vehicle year make and model had transmission issue but blantaly neglected to inform either party of that to get a sale and get more money on the return visitSo instead of worrying about customers your concern is profit. Your response shows concern. I wish you had that same concern for your customers. I’ll discuss this in a series of instagram reels on Facebook and I’ll this facility. Thank you sir!
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January 2024 by Jessie Southerland
Terrible decision to go here
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January 2024 by Deuce Cleaners
Horrible place
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January 2024 by Barry Oliver
Great service and great work. They were recommended by my local transmission shop because the work needed was beyond their ability. I highly recommend this place for transmission work.
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January 2024 by Darnell Jean-Louis
Terrible experience, bad service!
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December 2023 by Sharin Henry
Terrible experience please stay away from this place
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December 2023 by Elisha V. Rucker
Horrible experience. Did not want to fix my car! They are not providing me an excellence experience even with my baby daddy going up there trying to rectify the situation! Horrible!!
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December 2023 by Tiffany Kimble
Great service!
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December 2023 by Tikina Kimble
Great customer service. Trustworthy and efficient!
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December 2023 by Chicken Tenders
Great customer service and very knowledgeable!
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December 2023 by Jay Jones
Do not do business with these people..told me 3k to fix my car now all of a sudden it's not under warranty and want additional 7k
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November 2023 by Harold C.
Explain how my wife pays 3k to fix a transmission issue THEY diagnosed only to come back less than 10k miles later to be told you need a to pay 7k to rebuild your transmission and your warranty isn't valid on SOMETHNG THEY MISDIAGNOSED. Do yourself a favor and take your car to the dealer where they stand behind their work and diagnostics and actually stand behind their warranty. I need to hear from the owner. As a former auto repair shop manager, the customer shouldn't be responsible for an initial misdiagnosis. Especially when you pay 3k to be told "pay 850 to check it out and we'll out that into the 7k" .. shops elsewhere
