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June 2024 by Charles Posey
These guys are top notch. Eric, Jude and Robin are great people to know.
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June 2024 by Bada Bing Love Productions
This place is great, they take amazing care of their customers.
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May 2024 by Illyse Sheaffer
Amazing customer service that was through and upfront on wait times - realistic ones. Very easy to work with the team and with a big smile. Fabulous experience- I’ll be back for sure!
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April 2024 by M Wms
Even though there is a car care center closer to our house, we take our cars here. Robin always takes care of us. Great service.
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April 2024 by Anthony Chandler
Very helpful agent
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February 2024 by eltechnica
I got a new battery installed at home and had some electrical issues pop up (and a random noise in my car that was unrelated). I went back to this location 3 times. They ran a battery diagnostic again for free due to warranty, but my mechanic told me that they didn't recalibrate the battery (FACEPALM). Even after taking it back multiple times. The one fellow, said the noise was my AC compressor, when my mechanic told me the noise wasn't even coming from the same side as the AC compressor. It was the heat shield, that fell, onto my exhaust pipe, on the bottom middle passenger side of my vehicle. My mechanic discovered this in under 3 mins. I'll always have Triple A premium for roadside assistance, but they get 1 start for on-site service, since they did not know jack. For a $135 diagnostic fee, that I luckily circumvented, Express Oil Howell Mill has a diagnostic fee of $78.50 w/tax and were able to ACTUALLY diagnose the issue. Thank you Express OIl.
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February 2024 by Ai.Humane
I got a new battery installed at home and had some electrical issues pop up (and a random noise in my car that was unrelated). I went back to this location 3 times. They ran a battery diagnostic again for free due to warranty, but my mechanic told me that they didn't recalibrate the battery (FACEPALM). Even after taking it back multiple times. The one fellow, said the noise was my AC compressor, when my mechanic told me the noise wasn't even coming from the same side as the AC compressor. It was the heat shield, that fell, onto my exhaust pipe, on the bottom middle passenger side of my vehicle. My mechanic discovered this in under 3 mins. I'll always have Triple A premium for roadside assistance, but they get 1 start for on-site service, since they did not know jack. For a $135 diagnostic fee, that I luckily circumvented, Express Oil Howell Mill has a diagnostic fee of $78.50 w/tax and were able to ACTUALLY diagnose the issue. Thank you Express OIl.
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January 2024 by Manuel Cotrich
Terrible experiences with AAA. A couple months back I called earlier in the day to get my personal vehicle towed due to an unexpected flat tire. They weren’t going to be able to tow my vehicle until almost 24 hours. I had already waited 6 hour to be towed. I ended up having to call someone else. Just a few minutes ago today I called AAA to tow a commercial vehicle. Again, I waited hours into the following day just to be told they don’t tow commercial vehicles. They also have bad communication. I called in to find out why my vehicle is still in the driveway just to find out they don’t service commercial vehicles. Horrible experience! I may discontinue my membership.
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January 2024 by sharon weitzman
Always very helpful at the car care in East Cobb for servicing my car needs. Also pleasant & accommodating my concerns for my auto questions!Recently I needed help with an AAA insurance question which Jude Newman went out of her way to help & resolve for me, even tho it was not a car issue! I appreciate Jude's willingness to help me!
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December 2023 by James Jackson
Quick response, excellent work, paid a little more, but worth it.
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November 2023 by Sarah Wood
Walked in today with no appointment, and the service team fixed our issue quickly and for free. The team was unusually kind and just made our day. Thank you, AAA East Cobb!
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November 2023 by Glynn Johnson
The hardest thing to earn in life is not a persons trust. When it comes to my car Eric McDonald, Robin Formaro and the mechanics have my complete trust. If the front desk staff and the mechanics no longer worked for AAA. I would have to look someplace else to get my car serviced.Services: Air & cabin filter replacement
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November 2023 by Ned Bassil
"Bait and switch" pricing. Went in to get an oil change after I had received a coupon in the mail for $69.99 oil & filter change. They charged me $88.10 for the oil change. They said my oil filter was "special" and they also added Supply Charges. I looked all over the place for my oil filter and the price was practically the same as a Chevy Equinox, Toyota Camry, etc. Nothing special about my oil filter. Supply Charges were another $7.43.So of the $88.10, only $3.24 in taxes and my oil change which should have been $69.99 was actually $84.86, otherwise said they had $14.87 hidden charges (mark-up).Always ask about the fine print before you commit and ask for an estimated out-the-door price.
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November 2023 by Michie Pritchett
Professional and courteous service, fair prices and super clean facilities. Rob and his crew are the best! Highly recommend!
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October 2023 by Michael O.
Do not use AAA for tires. They are not an authorized dealer. They buy from 3rd parties. Tire warranties are not valid. I had 50,000 mile tires that were worn after 21000 miles. The manufacture does not cover for AAA.
