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December 2024 by Aaron porter
Best customer service experience.Welcomed by a friendly staff and given great directions by the cashier.It was a really busy Thursday morning around 9:30/10 and the workers were working very hard to get the job done.The female cashier was friendly and is always helpful and always have a pretty smile.will be returning, keep up the good work ace hardware staff !
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December 2024 by Anthony Cox
The store was clean, and I had trouble finding item with staff's bland directions.
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September 2024 by C H
I don't leave many reviews, but this Ace has gone way down hill. Avoid this one. Waste of a trip and time. Walk in and am greeted nicely and asked what they can help me find. I hand the lady 2 busted craftsman ratchets that are maybe 2 years old to swap out under warranty. I also say I need some help with some plumbing fittings. She says the guy that knows that stuff is right outside. I go back and try to find what I need. I find some but not all and come back up front. They say they can't find the ratchets so they would have to be ordered, I say no problem but I still need help with some plumbing stuff. Guy that can help is still outside. I go back and look some more, still could not find the fittings and could not find flux or solder. The younger guy working asks if he can help and I say I am looking for solder and flux. He says I would think it would be right here then says he does not know and slowly walks away. I give up go back up with what I can find and I am told they can not replace the ratchets because they are not in their system any more and I should go to another Ace or just go to Lowes. And then the "manager" says "that is how the they get you"! I decided to just leave everything I had and go somewhere else. Sad.
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September 2024 by Colton Green
Glad to have an Ace in Madison- while their location isn't A+, their people are.
Had an employee go well above and beyond the call of duty to not just sell me a part but do a repair on site (on a tool they wasn't bought at Ace)...
When I tried to pay him for the o-ring he declined and said it wasn't even worth ringing up... so I asked him his favorite candy bar and bought he and his coworker a snack.
This Ace location is a great representative of the company.
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July 2024 by Steve Miller
Awesome employees. All of them.
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April 2024 by Pamela B
Stopped by to look at their flowers and they are awful!! They are dry and most are turning brown. But the staff is friendly, so there's that!!
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March 2024 by Cam
Jordan is a rock star. I currently own and have operated multiple retail establishments. I know customer service well. If I was closer I would have offered him a job on the spot. Clean store but truly his customer service was 100%. I left with everything I needed and a renewed faith in the next generation.
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March 2024 by Maurice Hayes
Better than that long drive to Athens!!!
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January 2024 by Kayla Curry
Very nice new store, great location, nice selection of everything (including guns).
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December 2023 by Ben Bell
Super cool Ace hardware. Very helpful and knowledgeable staff . They also have a cool selection of guns!
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December 2023 by machi Co
Brand new store and helpful staff. Best ACE I've seen.
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October 2023 by Malcolm Gillis
Nice new store with everything you would expect from a hardware store. Staff is friendly and helpful. Plenty of fishing and hunting supplies as well.
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September 2023 by Ingrid Kelly
Very nice and helpful staff. The store is less than 6 months old so they are still getting fully stocked.
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August 2023 by Dorinda Reedy
Very friendly and professional.
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July 2023 by Doug Olive
Brand new Ace hardware. They have all the hard to find plumbing items, garden tools, paint, power tools and a giant selection of Weber Grills and Green Eggs too. They have ice cold ac and plenty of staff to help you find what you are looking for. Basically anything you can't find at Lowe's, they have 10 of here.