September 2023 by Marsha M.
During month of July was very difficult my veteran son passed away 7/19/23, he had 2 new vehicles I pulled my 2011cx60 Volvol outdoors to withstand the hot ga climate in order to house both my sons newer vehicles while out of state to memorialize him. Returning back home my car would not start w/roadside or 2nd time buying a new battery and so I had the volvol towed to Macon Volvo Service Department 4781 Riverside, Macon, ga , later I received a text saying they wouldn't get to it until the 9/12/23, then later Cort the Service advisor contacted me saying they'd get to it earlier. Next day or so Cort called saying they couldn't get it started he went on to tell me how much a diagnostic was going to cost in addition to any work being done quoting the diagnostic was $227, he went back to look at my car again then calling me saying that the car needed sparks and plugs and that was going to be over $600 well, I would've agreed to that but, he changed saying after he were to do all that to my car it probably wouldn't start. I ask Cort why is it that I'm paying $227 plus over $600 and you're saying the cars probably not gonna still start it made no sense to me so he's waiting for me to tell yes do this work. After we hung up I started looking up my car to see if anyone else, had this problem and found even after a new battery put in cx60 2011 volvol it still wouldn't work but, investigating they found a FUSE was found that was blown after it was replaced the car started. I called Cort back to see if anything changed about my car and for 2 days missed speaking with him but, later again he had same story I mentioned about the FUSE and ask if that had been check he basically just mumbled all the wrongs with my car not being straight up with what is wrong with it and how much will it cost to fix! Cort could not just give me a clue to what he wanted or just let him I guess do what he wants and give me a ridiculous bill I don't know he was never clear. I had to make decision I decided it wasn't worth to put the money in if its not going to be drivable so I ask him again and he went on with all that was wrong I said ok give me an idea what the cost is going to be he was beating around so told him I can't afford to let my car sit on the property to rack up cost that if he couldn't fix I needed to have it towed he then said the Diagnostic went up to $249 I ask why he said bc of all they had done which he couldn't tell what that was on top of that I would have to pay towing of $267 and reminded him that Diagnostic at that price should say what needs to be done, he went on to tell me how there wasn't a paper trail of work that had been done on the car I told him I bought the Volvol from Dyer & Dyer in Chamblee Ga and I've had all check ups timely oil changes new tires battery but, yes it's over due for tune up but, you're saying Cort if you do all that it still may not start and your diagnostic isn't worth it now $249 I ask him to reconsider bc he first said $227 he then agree I paid reluctantly because I couldn't get my car without paying. My car came home and I just happened to try to start it and my goodness the car STARTED all this about how the car just wouldn't start how is it I got it to start when I know nothing about cars Cort didn't ask for paperwork of work done on my car I could have given to him and I'm not sure why the people who've worked on my car didn't report it. I just feel Cort at VOLVO SERVICE DEPARTMENT 4781 RIVERSIDE DR, MACON, GA 31210 didn't really care about my vehicle or ME I'm a Senior and a Woman and not real easy to SQUEEZE for MO MONEY!!! I make this assertion because, I called him left message letting him hear the sound of my car starting, I even called back when Cort was out and talked with a Co worker who I told all of this to and He Erick promised to call me back but, 4 days have passed and nothing! I just buried my son every one knows funerals cost and here I'm
May 2021 by Tony S.
This review is only for Online & Texting Customer Service Sales Rep. I've been interested in an Electric Vehicle (EV) ever since the GM, EV-1 debuted At Disneyland CA in 1996.Of course, between the cost + the need of a 240 V outlet, EVs were, and many new ones still are, beyond the reach of the everyday citizen.Over the next few years, several new EV cars, trucks and SUVs are coming out. And, for most people, the price of some of them is in reach.So, I originally decided to do a Short-term Lease, with as little down as possible.And, last week, I started investigating the current EV market here in Central Georgia.Sadly, the 2 vehicles I was, and still am, interested in, won't be out for at least several months. And, after being without a car for 4 months, I didn't want to wait any longer.So, since the Volvo XC-40 Recharge ($58K +) is a decent looking E-SUV, I decided to check into it.On Monday morning, 5/24, I sent an Email to the Dealership. And, because of my hearing issues, I requested communication by either, Text or Email.About 2.5 hours later, my Text alert sounded, and it was a text from one of the Salesmen.And, one of the first questions I asked was, I don't have a car. Can you arrange to pick me up?After checking with his manager, he replied, Yes, we can. But, we would have to have a deal first. Eek!Well, I didn't mind (too much) agreeing to deal, without getting to test drive it. But, the reviews are good, so no big deal.Now, to make a long story, short, in the end, I couldn't get a 12 month lease (24 is the lowest). And, the down payment ($6K) + monthly payments ($796) was more that I was willing to go (originally little, or $0 down was discussed).Now, the courtesy of the Salesman was fantastic! 5 Stars for sure! But, between "having to have a deal without a test drive", and not being able to meet my needs, I can't give better than 3 Stars.Be sure to check my next post (will post tomorrow) on Sutton Chevrolet in Byron, GA.
