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January 2024 by L Blossoms
A few years ago Ulta used to be my favorite store. Now I rarely go, as I don’t buy much makeup anymore. When I do go, I usually have a specific product in mind that I’m looking for, typically something more “high end” that I want to get as a treat to myself.The last 3 times I’ve come here, I’ve needed help with picking out a product. Each time I go to the “fancier” section I linger around for a while, looking at products, waiting to see an employee that I can ask for help. Then when nobody comes, I walk around the store, trying to hunt someone down to help me lol. I am never able to find anyone to help! The employees I do see are usually talking to each other and I would feel awkward/uncomfortable approaching them. Or they walk past me quickly, before I can ask them for help.So each time I finally end up leaving the store without buying anything, because nobody can/will help me. It’s a shame because a few years back, you couldn’t walk into the store without several workers approaching you asking if you need help. I probably won’t go here anymore.I am not the type of person at ALL to complain about workers, it’s rare that I actually feel like I’ve received poor customer service. I generally am very understanding because I’ve worked retail, fast food, etc. and I know how it is. But if customer service is nonexistent when you actually need help, I don’t want to go there anymore because I always leave feeling disappointed.
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January 2024 by J Cole
Ulta Beauty has awesome staff and is very pleasant. Always friendly and helpful. Great products, by the way. Ulta Beauty has everything you want in cosmetics. I love my recent purchase MAC studio fix foundation. It was lower than I usually pay as well. Thank you, Ulta!
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January 2024 by KIPPY LUV
The wife got sum make~up ?
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January 2024 by Sarah Session
This place is awful. It's filthy and the women who work there have horrible attitudes. Please clean it up. Someone's bound to get ebola there
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January 2024 by Justino Lopez
Well Guys this is not a man store lol but it's a good place that your little teens love for some reason but hey if they are into it then just take them. Staff is nice and store is clean.
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January 2024 by Agnes Hudson
Not the place. The shipping. The shampoo bottle top was not tight or sealed and the whole bottle spilled out. On everything I ordered. What the heck why didn’t you wrap it tight and make sure the top was secure.
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December 2023 by Jesse James
The people here are not very friendly when my daughter and I go into make a purchase or just look around. Instead we walk up to Dillard’s and buy her Clinique products there.Sometimes they are okay.But most of the time they are not very friendly.UpdateWent to this location again 11/27/23My daughter goes to school in Athens and shops at the Ulta there.We went to this store on Riverside Drive and the people in there are obviously racist towards white people.Then again you can’t expect much of anything from Macon ,Georgia.I don’t recommend
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November 2023 by taylor
Jamiah was super nice and helpful. Love Ulta.
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November 2023 by Shaun Foust
Always have what I need, love their products and selections.
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November 2023 by Erin Gilchrist
Hard to get assistance. Went in looking for a new foundation. Many store members on staff, but none greeted me or offered to help. One exception was the wonderful young woman at the check out.
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November 2023 by AllStar Queen
Great makeup, but customer service could've been better. The lady was rude and dismissive towards me.
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November 2023 by Julie Hamrick
Shantelle was so helpful with everything I needed.I was greeted when I first came into the store…
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October 2023 by Tammy Smith
Very pleasant experience. I was spoken to upon entering the store and asked if I needed assistance.
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September 2023 by Sincerely Brittny
I just really wish there was more space inside the store, but I guess the better to store all the products. They always have you beauty and hair needs in stock.
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August 2023 by Kimberly Parks
False advertisement and rude customer service. I ordered a 3$ product that my daughter needed by Thursday. I paid over 17$ and chose expedited shipping and was told the item would arrive today. It hasn't even shipped. I understood I had to pay So much because it was 2nd day air. The box I clicked stated "delivery Wed, Aug 16. Not a variation of days but just that day. It still hasn't shipped and customer service says although it promised delivery today, if you go to the policy page it has a grace period of 5 days after promised delivery before you are refunded. And for overnight delivery the website will tell you its delivering tomorrow but it could be up to 4 business days. They couldn't cancel the order. Just letting everyone know if you use ulta online just because it promises a certain date and make you pay up to 24$ shipping they don't advertise that it actually could be a week. I have used ulta for 15 years. Even though thier products are more expensive than thier competitors, I've always had good customer service and never been treated like this. Sephora and amazon have the same items cheaper. Disappointed and will not be shopping there in the future
