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February 2024 by Eloy Bencomo
Very friendly and helpful. I had an issue with my 26' truck and car carrier and they resolved all the issues and made the returns of each piece of equipment (on different days) smooth and easy.I HIGHLY recommend this U-Haul location.
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January 2024 by Allene Stanley
It was all gassed up and ready to go when I arrived.
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December 2023 by Christine Bowers
This location is very small and busy- access can be challenging. Vehicles go fast so make reservations asap. Owner was very helpful, friendly and happy that we returned the vehicle with fuel as requested.
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November 2023 by Demica Lynn Baity
The rental usage was fine, even the pickup process was okay. The problem occurred during the initial returning of the truck and the bill finalization. I was completing the rental return in the app when the reservation disappeared. I was unable to retrieve it. I contacted live chat twice: the first time I submitted a photo of the dashboard and before the agent could finish it on the chat, it disappeared. I contacted another agent via live chat who informed me that the reservation had been completed and closed outI called the rental store to question the final charges and the clerk (Black male) was very rude, loud and disrespectful. He kept yelling about the truck being returned with less fuel instead of answering how the fuel charges were costly. Finally, he answered the question then snapped at me saying that he was going to hang up and end the call. Before he could finish I hung up because he upset me so much. He called me back three times after I terminated the conversation.This is not only unprofessional but also against legal standards. Once a customer terminated the conversation no employee out of anger and spite should be stalking me for any reason.
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October 2023 by Brother Shaw
Ms. Singleton made the experience smooth and easy. I came to rent a trailer to my SUV. She inspected my vehicle, determining that I needed additional parts to complete the mission. She displayed patience and competence.
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October 2023 by Tumaini A.
If I could give NEGATIVE stars I would. The first time I went to the location on Gray Highway, I walked in and was hit by the smell of marijuana. I'm not sure which guy it was but it terrified me that this person was hooking a trailer to my truck. I drove home slowly and had my husband recheck everything. The following weekend I went back to get another trailer bc the location is convenient and now I know how to make sure the trailer is securely attached. I don't need to describe the employee because one exchange with him and you will know exactly who I am talking about. I asked him a question about the information he was requesting because I had rented a trailer the weekend prior,he starts telling me how I can go spend my money elsewhere and he was already dealing with another customer with a bad attitude. I ignored him, not understanding why HE was getting bent out of shape about me questioning him. When it was time to pay I asked him to use the card I made the reservation with. His response was incredibly snarky " the card has to be present at the time of purchase" (although the previous weekend he asked me if I wanted to use the card on file). He then went into a tirade about how he hated his job, " I hate this job, hate this place, makes me sick!" Then this joker gave me no receipt and attached my trailer and waved me off. Needless to say I WILL GO out of my way to find another store, maybe even a different company. I have used this location multiple times for personal and business moves but I will not again and I will tell EVERYONE I know and post this review everywhere I can because the sad part is he is destroying someone's business with his toxic behavior. There are 11 places to rent U-Hauls in Macon Georgia, I would take this guys advice and choose any location besides this one.
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October 2023 by Yonita Martin
If I could give this place 0 stars, I would. There is no customer service to be found at this place. I cancelled my reservation and waited until the next day to get my U-Haul elsewhere. I should've known when he got an attitude with the woman ahead of me, that this wasn't the place for me.
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August 2023 by William Webb
The location is has been my "Go-To" location since I moved to MA Georgia. Everything I need is normally available and the app makes it easy to get in and out.
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July 2023 by Logan Johnson
Only giving star because I got a truck. If it was only based on customer service, it deserves 0 stars. Even the employee stated that he doesn't care about customer service. Will never return and never recommend this place to anyone.
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May 2023 by Clyde Jackson
The crew is racist and didn’t meet any of our needs.
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April 2023 by Greg Valle
Great place. They take care of me everytime. Lakeza Singleton deserves a raise for finding my lost sunglasses weeks after I returned the truck and reaching out to me to let me know she found them. She is truly awesome.
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March 2023 by Steel bassett
Helpful friendly, on the phone and in person , propane refill , thank you
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February 2023 by Christopher T.
They moved the retail counter uphill to another building. One clerk only. If anyone in front of you is thinking of renting a storage unit? You should go elsewhere for service (propane). I won't be back.
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January 2023 by Heather Morris
Our wiring was bad for our trailer hookup. The owner went above and beyond to help us figure it out and get the trailer attached.
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December 2022 by shabria giles
I was called 2 days before getting my u-haul and said it was over bookings that day & could I come earlier & bring it back earlier. I did. but the staff members were VERY rude & acted as if I was lying. I will never come baxk to this location. the customer service SUCKS!!!!!
