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February 2024 by Teresa Black
Used the live teller,it was quick and easy!
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March 2023 by Ab Mu
I’ve been banked with them for years and I’m closing my account with them. Their customer service has went down tremendously, they’re not customer centered. I rather bank with someone that has the customers best interest at heart, and cadence bank is not that kind of bank.
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November 2021 by Veneshia Jackson
If you want Fast,Friendly,and Professional service definitely go to the Gray Branch. Avoid this bank at all cost(Cadence Bank Northeast Macon)!! They are rude,unprofessional and they don't even try to help you. I had to rate so I can leave a review but they don't deserve that star!!!
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July 2021 by Mona Whiddon
The ladies at this branch are always upbeat and all smiles! they greeted me as soon as i walked in and were eager to help me with anything I needed!! EXCELLENT TEAM!
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June 2021 by Richie Moore
Brandi has helped me out so many times with my business banking needs. The entire cadence family has exceeded in customer service and professionalism. If you need a bank for your business call cadence now!
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June 2021 by Lafayette James Jr.
I met Brandi, the branch manager, at a networking meeting and she is SO NIEC! She set our business up with an account very fast and was very informative. Thanks Brandi!
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February 2021 by Jacob Riley
I've heard multiple stories of cadence bank stealing peoples stimulus payments while saying they're sending them back to the IRS. Called the IRS, and they haven't received them. Not to mention their systems can be easily hacked using a cell phone app.
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July 2020 by Sherri Appleby
Very personable! ❤️❤️
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June 2019 by Gonzalo Drinot
This is easily the worst experience I have had at a bank. We were with State Bank before it became Cadence Bank, and while not impressed with them per se, they still got things done. I called the 800 number for some help on my accounts, after further looking they directed me to call the local branch and ask for Brandi. She is easily the most useless banker I have ever spoke with on the phone. Maybe she's better in person, but over the phone plain ole useless. Took forever to access my accounts, couldn't figure out how to work their system, gave me wrong information, different from the 800 number, was unwilling to help much, supposedly was going to refund 2 charges and she never did.
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March 2019 by Bambie Wodkins
If you have chemical sensitivities or problems with fragrances of any kinds DO NOT do business at this bank. There are scented candles and bowls of loud smelling potpourri. Walking in the door was like a slap in the face. Also one of the employees is very rude, both this time and on my previous visit.
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March 2018 by Jennifer Moore
Went to the branch today to discuss opening an estate account. Was immediately greeted by a teller. She was warm and friendly. I told her what I needed and she advised me to have a seat and someone would be with me shortly. A patron was with one representative at her desk. Two other ‘patrons' were sitting and casually talking in the waiting area. I spoke and took a seat across from them. After about ten minutes one of those patrons leaves. The other then approaches me and asks if she can help me. I told her I'd like to open an account. She doesn't ask me to her office or desk but proceeds to question me about the account needs, my previous bank accounts, need for credit checks, etc. all while we are in the common waiting area. I excused myself. I will not be banking with this location for certain and possibly not this bank at all.
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July 2017 by Steven School
Best bank in middle georgia!
