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May 2023 by paul p.
Good location, easy parking, and fast checkout. Now the bad, the staff is not very friendly, the takeout cooked food was not suitable for digestion, the shelves looked empty, but the product was in the back of the shelf, and I had to climb a shelf to get a box of spaghetti. I believe I'll try another supermarket.
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April 2023 by lashanta g.
The customer service was so not good yesterday. A 18 yr old that works there called me a B$%#@ in front of the whole store and in front of her manager and the entire front part of the store. She said it over and over. I am 44 and have never been talked to like that before "especially from a child." I spoke with the manager. She was really nice and so was the store manager. I called corporate but still. Who are the hiring? I understand young kids have a lot of emotion and can be really rude but even when the manager asked her who she was talking to; she repeated the B word again. Everyone in the store was like "what????" Her name was Paris. The only reason I remember is because she kept saying "My name is Paris, and if you upset, I get off at 10 and we can handle this!" It wasn't even a argument for her to act like that. I simply told her she gave me $8 back instead of the $9 that I requested on my cash back. I was simply getting money off to put into a couple of Easter eggs and this is what happened "on Easter." I hope and pray this young girl finds Jesus.
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February 2023 by C Warren D.
Asked the pharmacy to forward me 5 pills from next Rx's 90, so next time I would just get 85. (I had accidentally left all my medications in another city while visiting & just needed a little human kindness.) Not going to happen here.
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August 2022 by Matt B.
By far the worst Kroger in Macon, 2 lines opened at 5-6pm is beyond insane, lines for those 2 registers trailed all down the isles. Don't look for any type of customer service cause it doesn't exist.
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July 2022 by Glenniece L.
The front end manager Nicole has a bad attitude. The Wic items that they sell are always out of stock. The store manager on duty does not like to solve problems with his/ her store. I would rather shop at Publix before I spend another dime at this location. Some of the staff is unprofessional and need to work with a Circus instead of a grocery store. Too many clowns running around not doing their jobs. Let's see if the store manager call me back. Probably not. This store need to be closed and reopened as a Publix instead of Kroger. The service at this location is horrible. I would not recommend anyone to keep shopping at this location on Tom Hill Sr Blvd. This is absolutely an awful store and the store manager need to be replaced. I will let all my friends/family know about this location and it's not worth shopping at. An absolute mess.
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June 2022 by J. D.
I went into this Kroger on the weekend to buy a few items. I was followed around the store by a white woman and white man who were PRETENDING they were shoppers. It's pretty pathetic that a Black man can't walk into a grocery store in 2022 without being followed around. But, that's white supremacist AmeriKKKa for you. Maybe the US government should hire these two to keep an eye on those white supremacists who murder Black people in supermarkets. Try putting your lack of following skills to good use and use them on the REAL threat instead of a shopper who CLEARLY isn't doing anything wrong.
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May 2022 by Thomas C.
One of the most disgusting bathrooms I have ever seen in my life and when I mentioned the state of it to an employee they simply shrugged and said "yeah it gets that way sometimes" as though it was normal
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February 2021 by Jill A.
This review wouldn't have any stars if that was an option. I shop several times a week, one time a week at night around 8:30-9:00. I had a buggy full of groceries and there wasn't one cashier. I had to check out myself. I'm with the one reviewer that said that their money is just as good as the people who shop during the day. I should be given the same courtesy of having a cashier. I couldn't even find a manager or anyone to complain.Nobody was at the front desk.I find this store to be poorly managed.I don't think it would of done any good to complain anyway it seems like most of the people who work there have a I do not care attitude.This store seems to be going downhill steadily.The only reason that I keep going is because I basically know where everything is located, otherwise I would never go back
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September 2020 by Gail B. Stinson
Buyers Beware. make sure the displayed prices matches what is being charged. I happened to review some receipts and found the "Frozen" cereal displayed at the woo hoo markdown section that is marked for $1.50 , I was charged $3.49 / box. Lucky for me I caught it, however I didn't catch it first time or when my daughter purchased for her family. I returned to store tonight and got my refund, but I have learned not to take my eyes off my items as they are being scanned.
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September 2020 by Mis Day
Good food
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September 2020 by Monica Fenimore
Every time I attempt to shop at this location, I leave wondering why I have bothered. Customer service is nonexistent. Checkout lanes are overcrowded. Aisles are filled with large carts being loaded with online orders, making it difficult to navigate through the store. The new policy of not bagging customers’ groceries when reusable bags have been brought is ridiculous and makes checking out take three times as long as it should. Management is unprofessional and can be found chastising or berating employees right out in the middle of the store aisles. Disappointed in every way possible is how I have felt every time I’ve tried to shop here. I won’t be going again any time soon.
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August 2020 by Emily Dodds
Mask policy is a joke here. They let so many customers in without it and the employees are wearing it around their chin. Y’all must think covid is a joke?
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August 2020 by Arentzen Dutch
Was there to purchase some food for consumption during my stay in Macon due to Semi being in the shop.
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April 2020 by Carl Stephenson
Kroger on Tom Hill employee’s are out of respect for customers on parking lot. They all parked on front spaces and let customers parking further back. I don’t appreciated even manager named Autasm allowed employees parked on all front spaces. Publix employees parked further back lot. Publix are more concern for customers than Kroger.
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March 2020 by Jonathan Bartholf
love kroger but... i was absolutely aggravated by no soap in mens bathroom near delli while corona is soo in front! there honestly is NO EXCUSE .. i went 2 days in a row and noticed it was running low on first day! we are told they are cleaning but i highly doubt if soap isnt even replaced! u guys can do better!!
