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October 2023 by Nancy S.
The food for the most part is ok - produce can be iffy. The store is to crowded to not have registers open - although most of the staff is nice it can still get testy with so many people. There are also many days when ALL the buggies are still in the parking lot and NO ONE is making a move to get them. My last complaint is that nothing is done about people driving very fast through the parking lot - DANGEROUS!!!!!!!!!!!!!!!!!!
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July 2023 by Shirley C.
Awful, don't waste your time! Aisles are so narrow you can barely pass one person. Major traffic jams. Aisles so close to registers - there is no place for check out lines to form without blocking shoppers. Self checkout lines backed up - all registers not working, and only a couple of employee manned registers open. I went on Friday afternoon before a holiday weekend and wasted over an hour and a half picking up just a couple of items. Decided that was my fault and wouldn't do that again. Went twice since then on a regular week day and it was not much better. Last trip yesterday! I would rather pay higher prices than shop in this Kroger!
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July 2023 by Brittany W.
Advertise the price of the item not the online digital coupon and pls take accountability for what the sign says... Better off going to walmart...
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May 2023 by paul p.
Good location, easy parking, and fast checkout. Now the bad, the staff is not very friendly, the takeout cooked food was not suitable for digestion, the shelves looked empty, but the product was in the back of the shelf, and I had to climb a shelf to get a box of spaghetti. I believe I'll try another supermarket.
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April 2023 by lashanta g.
The customer service was so not good yesterday. A 18 yr old that works there called me a B$%#@ in front of the whole store and in front of her manager and the entire front part of the store. She said it over and over. I am 44 and have never been talked to like that before "especially from a child." I spoke with the manager. She was really nice and so was the store manager. I called corporate but still. Who are the hiring? I understand young kids have a lot of emotion and can be really rude but even when the manager asked her who she was talking to; she repeated the B word again. Everyone in the store was like "what????" Her name was Paris. The only reason I remember is because she kept saying "My name is Paris, and if you upset, I get off at 10 and we can handle this!" It wasn't even a argument for her to act like that. I simply told her she gave me $8 back instead of the $9 that I requested on my cash back. I was simply getting money off to put into a couple of Easter eggs and this is what happened "on Easter." I hope and pray this young girl finds Jesus.
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February 2023 by C Warren D.
Asked the pharmacy to forward me 5 pills from next Rx's 90, so next time I would just get 85. (I had accidentally left all my medications in another city while visiting & just needed a little human kindness.) Not going to happen here.
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August 2022 by Matt B.
By far the worst Kroger in Macon, 2 lines opened at 5-6pm is beyond insane, lines for those 2 registers trailed all down the isles. Don't look for any type of customer service cause it doesn't exist.
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July 2022 by Glenniece L.
The front end manager Nicole has a bad attitude. The Wic items that they sell are always out of stock. The store manager on duty does not like to solve problems with his/ her store. I would rather shop at Publix before I spend another dime at this location. Some of the staff is unprofessional and need to work with a Circus instead of a grocery store. Too many clowns running around not doing their jobs. Let's see if the store manager call me back. Probably not. This store need to be closed and reopened as a Publix instead of Kroger. The service at this location is horrible. I would not recommend anyone to keep shopping at this location on Tom Hill Sr Blvd. This is absolutely an awful store and the store manager need to be replaced. I will let all my friends/family know about this location and it's not worth shopping at. An absolute mess.
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June 2022 by J. D.
I went into this Kroger on the weekend to buy a few items. I was followed around the store by a white woman and white man who were PRETENDING they were shoppers. It's pretty pathetic that a Black man can't walk into a grocery store in 2022 without being followed around. But, that's white supremacist AmeriKKKa for you. Maybe the US government should hire these two to keep an eye on those white supremacists who murder Black people in supermarkets. Try putting your lack of following skills to good use and use them on the REAL threat instead of a shopper who CLEARLY isn't doing anything wrong.
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May 2022 by Thomas C.
One of the most disgusting bathrooms I have ever seen in my life and when I mentioned the state of it to an employee they simply shrugged and said "yeah it gets that way sometimes" as though it was normal
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March 2021 by Tia Lockhart
I was harassed and racially profiled while checking out at the self-checkout at the Tom Hill Sr location. The cashier who paid no attention to any of the white customers checking out kept her eye on me the entire time as I checked out even moving close to my check out station as I bagged my groceries. After scanning my case of waters (which apparently only scanned one bottle opposed to the cost of the case) the cashier found her window of opportunity accusing me of not scanni
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February 2021 by Kathy Kidd Thomas
Ordered groceries from clicklist. Received a message they were running behind for me to come 8-9 pm. According to clicklist my groceries were ready. I got to Kroger about 7:45pm all the 6 places for pickup were filled and about 5 cars were waiting. After 1 hr I finally got a place and I notified Kroger what slot I was in. Waited another hour during this hr only 1 car’s groceries were brought out. I tried calling the customer service number and no one would answer. Finally a y
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September 2020 by Monica Fenimore
Every time I attempt to shop at this location, I leave wondering why I have bothered. Customer service is nonexistent. Checkout lanes are overcrowded. Aisles are filled with large carts being loaded with online orders, making it difficult to navigate through the store. The new policy of not bagging customers’ groceries when reusable bags have been brought is ridiculous and makes checking out take three times as long as it should. Management is unprofessional and can be found chastising or berating employees right out in the middle of the store aisles. Disappointed in every way possible is how I have felt every time I’ve tried to shop here. I won’t be going again any time soon.
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August 2020 by Emily Dodds
Mask policy is a joke here. They let so many customers in without it and the employees are wearing it around their chin. Y’all must think covid is a joke?
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April 2020 by Carl Stephenson
Kroger on Tom Hill employee’s are out of respect for customers on parking lot. They all parked on front spaces and let customers parking further back. I don’t appreciated even manager named Autasm allowed employees parked on all front spaces. Publix employees parked further back lot. Publix are more concern for customers than Kroger.
