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June 2024 by Ryan Hofstar
Great place ,As a certified tech I go there for parts .The service is great and the people are great
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May 2024 by Courtney Snider
Knowledgeable staff. Good inventory. Love my gravley mower
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May 2024 by John Holik
Jack's couldn't help me but referred me to someone who could. That individual did help me so thanks to Jack's for referring me. Great customer service even though they couldn't do the work.
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April 2024 by Stan Cooper
Great service and friendly. Have delt with them since early 70s!
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March 2024 by Mark Hunter
I cannot say enough great things about this store and its employees. I could not be more pleased with my Gravely mower. I have also purchased many Stihl products from them as well… keep up the great work and service! I appreciate you.
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September 2023 by Robert Young
So knowledgeable in all aspects. Scott will work with you on anything. If they can't help you (rarely) , they will tell you who or find out who can. Top Notch service and equipment.
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August 2023 by Jim Green
Purchased my lawnmower yesterday. Everything was perfect, customer service and price. Thanks, Jay Barker
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June 2023 by Hawk Mak
Great selection and great service. I would highly recommend for anyone looking for quality motorized lawn implements.
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April 2023 by Janice P
Terrible customer service. Has had our mower for going on 2 months and has repeatedly lied to us about the repair. No updates, just lies. Can't get one person on the phone who doesn't spew lies out of their mouth. This is the second but I guarantee the last time I will ever use this place for anything. Let alone work on my zero turn. I hate it had to come to this but rule number 1 in customer service is honesty.
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March 2023 by Richard Bullington
I purchased my first zero turn Gravely last week from Jack’s Saw shop. I checked around with a few other locally owned mower shops, and they all seemed very knowledgeable on mowers. I ultimately went with Jack’s because Phillip was very helpful both over the phone and in person. The Gravely ultimately had the features I was looking for over the other brands.Jack’s delivered the mower to me on Friday, and after using it to mow the lawn, the mower wouldn’t start. I called the shop on Friday afternoon and told them what was going on. They sent Craig out in the rain, on a late Friday afternoon, to pickup the mower to troubleshoot it back at the shop. The manager (I apologize, I can’t recall his name) was on top of the issue and it turned out to be a simple loose connection in the parking brake sensor. It most likely loosened up in shipping from the factory, and was a simple fix. They brought the mower back out to me, again, early evening on a Friday. I knew I’d get good customer service from Jack’s Saw Shop, but they honestly went above and beyond what I was expecting. Machines can act up and wires can come loose - it happens. The difference is had I gone to a big box store, I’d most likely have a mower that’s dead in the water in my back yard, since they only sell the mowers and don’t service them.I’m still incredibly pleased with my Gravely ZTX, and I’m looking forward to years of service from it! And again, thank you to Jack’s Saw Shop and it’s employees for such great customer service!
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August 2022 by Stuart Hallman
Never had a bad experience with them. They have always been helpful!
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May 2022 by John Adams
Good place, have many items. Everyone is very helpful eager to help. Quality products
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April 2022 by Larry Wright
Nice reps but only work on products they sold
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March 2022 by darrell paul
This is always the place to buy my lawn equipment. Sales, service and price always make me pass other places to go here.
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March 2022 by Richard “Rick” Sherrill
Great place and the 2 gentlemen that helped me were super helpful
