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January 2024 by Walter Moore
The manager. Andrew was great. I took my damaged car to get repaired. Didn't have to worry about it. Andrew kept me posted and was there with me when I picked up. Great job
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January 2024 by Mark Husted
The repairs done to my truck were perfect! The twice weekly status updates were a very nice touch as I could keep up with the pieces that they were making. All very well done. Thank you.
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January 2024 by Marie
I took my care here for repairs on recommendation. My friend spoke very highly of staff and service. She was absolutely right! Updates were provided every Tuesday and Thusday as promised. My gosh! My car looks better than the day I bought it! Front office - exemplary customer service! Thank you!
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January 2024 by John Sinclair
I had Five Star Collision Center - Macon GA repair my truck after a collision and they did an excellent job. They contacted me weekly or as soon as an event change pertaining to the work performed. Five Star Collision Center was quick to answer any questions I had with superb customer service!!Would definitely recommend!
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November 2023 by Eric Wollenweber
The staff at 5-Star Wimbush is beyond outstanding and they kept me well informed throughout the entire repair. Andrew has been a great help and he makes sure the repairs are impeccable and looks as good as new. Also, a shout out to Chelsea, because she kept me informed and helped with all my questions. GREAT CREW and I will recommend their services to anyone that needs a quality repair job. Thanks again Andrew and Team!!!Service: Auto body & trim repair
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November 2023 by Shola Ogunde
Mr. Rick and staff was great and really took their work seriously and timely. They went beyond the fixing of my car but made sure the whole body of work was rightService: Auto body & trim repair
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November 2023 by Robin Cowart
Warm, friendly and knowledgeable staff. Very smooth process overall. The turnaround for my minor accident was super quick as well. I had my car back within week and a half.
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November 2023 by J F
We took our car in on 10/11/23. We were told that they’d have an updated estimate by Friday 10/13/23. The estimate was submitted by 10/13/23 and we were updated that the repairs would be completed by 10/27/23. Communication from Chelsea at first seemed consistent, on 10/17 it was communicated that our car was in parts, on 10/26 it was communicated that our car was in paint, I asked would it be ready soon because our 30 day rental window was narrowing down and was told that it should be ready no later that 2-3 more days. On November 8th it was communicated that our car is in reassembly. It is now November 10th and we don’t have our car or a rental. It’s caused a major inconvenience in our work schedules and the communication from them has not been consistent with the reality of the estimated completed repairs.
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October 2023 by Amy
I can't thank everyone at Five Star Macon enough! I had special situation with a communication mishap and they went above and beyond to make it right! Special thanks to Allison for helping to clear up the communication confusion! The work was perfection! The reviews don't lie!Service: Auto body & trim repair
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September 2023 by Brianna White
The staff was kind, warm and very accommodating. They took good care of us and had the car fixed up quickly.
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September 2023 by Karen Banks-McNeil
Customer service friendly but after picking up vehicle the next day my check engine light was back on so the problem was not fixed...have made 2 calls about the problem...waiting to hear back from the service department regarding returning my vehicle...I live in Columbus Ga so having to drive a little over a 100 miles for service can be very expensive. So right now I can only hive 2 stars...hopefully the 2 stars will turn into 5 stars depending on. How my situation is handled.
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September 2023 by STELLA Wall
Loved everyone. And was happy with how our sales lady helped us find exactly ehat we wanted. She was amazing(Takeria Thomas)
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September 2023 by Stephen P
Took my Hyundai in to get the hood repaired, because I was self pay they quoted me a price of $4500 to replace it. I then went to my insurance company for an estimate. They told me to repair it would cost app $950, to complete replace the hood (with new parts) and paint it would be app $2500 on the outside.
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August 2023 by Jennifer Hoyt
I was traveling from out of state to move my daughter into Mercer when my oil light came on. Five Star got me in quickly and had me back on the road quickly. Very good customer service.Services: Air & cabin filter replacement
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August 2023 by Debbie A
Had them give me an estimate for repairing some minor damage(charged $50 for the estimate), all ok & made an appointment for the repair. Two days prior to the appt, I called to be sure all the parts came in & per Allison I had to pay upfront the entire estimate, including labor, before they would even order the parts. Obviously this was not told to me the day I received the estimate & made the appt. And obviously I did not have the work done there.
