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May 2024 by Ruby Taylor
Everyone was kind friendly and helpful. They kept in touch with updates & Punctual!!!
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May 2024 by erica deas
Hello to all!
If you’re looking for a collision center look no further. I had the best experience with CARSTAR the representatives communicating with me through the entire process. I’m not from Macon this repair shop was recommended to me by my insurance company. Special thanks to the entire staff Kelly and Sarah I appreciate you. I didn’t get the mechanics names but please share my sentiments with them. The customer service was unmatched. My car looks brand new. Thanks for giving my baby a much needed face lift lol. If you need a repair shop in Macon, Ga. look no further! I had an awesome experience. Thanks again guys!
All the best!
Erica D.
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May 2024 by Margaret Johnson-Williams
My car is prefect! I’m very pleased with the results.
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March 2024 by Leigh Conner
Great customer service and very efficient!
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March 2024 by Sally Powell
Very satisfied with the work done and very efficient and friendly staff! Kelly Strange was extremely helpful in getting things moving and working with the insurance company!
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March 2024 by Pamela knox
They did a wonderful ? job. I'm very please.
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March 2024 by Ulisha Zamora-Flores
I experienced nothing but wonderful customer service from CARSTAR! They even went the extra mile and made me happy that I chose them to do my repairs for my vehicle . I would like to thank Kellie, Sarah and the many others at this shop for bringing back the beauty of my Toyota rav4 .
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February 2024 by KhaDeijah Howell
Best customer service ever.
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January 2024 by Chris Bradford
I had a great experience with Britton. He did excellent work and completed the job on time and within budget. I would recommend their work to anyone.
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January 2024 by Dustin Spivey
I’ve worked there owner is a Meth head, insurance fraud all the time cussing his staff out daily! He literally works all night and day! paranoid schizophrenic trust me bad place to do business
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January 2024 by Suzanne Clark
Awful. That's all I can say about my experience so far. I had gotten my vehicle fixed a year ago at this place and the experience was good. Not sure what's changed. My front headlight is busted and needs to be fixed. I took it in three weeks ago and I have yet to get an estimate on when it will be done even though I was told it would take 2 to 3 days to get an estimate. I even called over a week ago and have not received a call back. I won't be using this place again.
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December 2023 by Kae J
Great service! They fixed my Honda pilot as I was rear ended a month ago! It looks brand new, if you get in accident please use them to fix up your car! Oh and shout out to Sarah, she is so pleasant with great customer service as well! Thanks again CARSTAR!
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December 2023 by Joel Glover
I've had 2 vehicles serviced here & the paint work & color match has been immaculate!!
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December 2023 by Ian Dimas
I dropped my car off on 11/01/2023. I just got it back today on the 17th. Would have been done sooner but Nissan was on back order. No big deal. My front bumper was damaged and Carstar did a great job and it looks brand new again. Sarah who works at the front desk was giving me updates throughout the two weeks. Friendly staff and stayed on top of everything. I highly recommend!
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November 2023 by Jeffrey Ledford
Following my accident, my car was taken to CarStar in Macon, Georgia on, or about September 27, 2023. A few days later, I called to check on the status of my vehicle and was informed that it was “next in line” for the estimator. A couple of days later, I was told that I needed to come by to sign a form. I informed them that I lived 2 hours away and could not stop by. I was informed that they would email the form to me. Over the subsequent weeks, I did not receive the form, but was told it had either been sent, or would be sent. Furthermore, I was told that it was not holding up the progress. Fast forward almost one month from CarStar’s receipt of my car, I was informed that it was yet to be seen because new lifts had been needed and had just been installed. This delay and dishonesty in what was occurring resulted in a near $2,000 in additional expenses to rent a vehicle that were mostly unnecessary and solely due to the unnecessary delay.
