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December 2023 by Margo P.
What a bunch of misogynistic aholes you employ. Get with the times! Women do buy cars and do know a thing or two about them. And don't tell me to come in to see a car you advertised online when it's not there anymore. It's so obvious why you don't have quality sales people because you don't hire, train and promote women in your industry or in your dealerships. I've been to several of them over the years always with the same experience of poor negotiating and lies. If people are in the market to a purchase a car, I recommend they go anywhere elsewhere and stay away from these Macon dealerships owned by Butler because they treat their women employees badly and their potential women customers like airheads. I should have just gone out to Warner Robins instead.
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November 2023 by Susan B
Brooke Sanders is Amazing! Outstanding high standards, flawless customer service, & Performance. You did it Again!! Having my New car delivered was over the top satisfaction!
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October 2023 by Robert G.
Was a repeat customer, until I bought a 2022 supposed to be certified Tacoma. Less than 12,000 miles! You know, the 170 point inspected ones (hahahaha). Drove it home from the lot and pulled to the right. Called service guy and he said out of warranty the Monday after I bought it on Saturday. Sales rep said he would try to make right, then no one would call me back. Butler wouldn't fix and I ended up paying $138.45 for an alignment. Go to Lowe's, five star or Pitts people. These folks don't back what they selling!!!!!
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September 2023 by maryann brown
Troy Stephens Sr
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September 2023 by Kassidy P.
We had every intention of giving this dealership 5 stars but unfortunately we were rubbed the wrong way after purchasing a 60K+ vehicle. We drove to the dealership at 5:30pm knowing what we wanted and closed the deal at 10 pm that same night. The salesman and finance manager stayed 2 hours past closing to make sure we took the vehicle home. No complaints here - it was a smooth process. We were told to come back the next day to get the vehicle detailed and they would fill the tank. We have bought 15+ vehicles previously so we knew this was pretty standard. We came back the next day (35 min from home) and they said we probably had to wait to get it detailed so we said can they just wipe down the windows because they were really streaky. We then waited for a different salesman to come out and follow us to the gas station to get fuel. We pulled up behind the only diesel pump (we bought a diesel). The salesman proceeded to put the credit card into the gas pump and fully intended to put gasoline in the tank until we said something. When he realized we would have to wait for the person at the diesel pump, he started cussing and was clearly upset that he had to wait a few minutes. We get to the diesel pump and he pumps $20 and walks away. We questioned it because we didn't know what was going on. He said "We only put $20 in used vehicles" I was shocked and I do not believe we were ever told that, but that wasn't why we were upset. The salesman was rude, in a hurry and disrespectful after we questioned it. We made another trip so that the salesman didn't have to stay any longer the night before (10pm) so I just assumed the trip would be worth it. Let me be clear, the dealership served its purpose with buying the vehicle and closing the deal, but they will lose future business with us after being treated like we were inconveniencing the salesman and just overall very unprofessional and rude.
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July 2023 by Lisa R.
This place is out of control. I was there on July 21, 2023 and witness two employees fighting! My family and I were terrified. This place is no longer safe.
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May 2023 by Taylor K.
This is staff is incredibly rude. I have even seen them go into other surrounding business and be incredibly rude to other people while repping this store. A lady came into a business and threw things at an employee and they have ZERO manners. Everyone there needs an attitude adjustment and y'all need to hire nicer staff and people who've represent your company better when out in public as well. Grown women should not be throwing things at other people.
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April 2023 by jackie q.
My husband and I just spent 3 hours negotiating a terms and payments with Curtis. All the way to signing the contract and THE CAR WAS NOT EVEN THERE!!!!! What a colossal waste of time. This is beyond frustrating and completely incompetent for a dealership!!
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March 2023 by Lilly Thornton
Better than expected, which was a relief. Sometimes it is like a box of chocolates... you never Know what you are going to get.My uncle recommended and did not stear me wrong. Will visit again.
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March 2023 by Cierra Nevada
Went in with low expectaions that were quickly turned around. Found happy smiling people willing to help.
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February 2023 by Becka Lindsey
I am one happy customer ! Meet the whole dealership it seemed on my visit. Felt welcome and had alll my questions answered. Highly recommend..
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October 2022 by Heather M.
BEWARE OF BUTLER TOYOTA MACON! Butler Toyota of Macon just sold a car out from under my father. After WEEKS of telling my father it was coming in and it was his when it did, it finally comes in and they asked my father to take care of one thing. He and my sister said they will be right back, were back within 15 MINUTES and they sold the car. When my sister talked to the manager, she said he was very rude in his explanation of "what do you want me to tell you." I have leased/purchased a couple of Camrys from Butler Toyota of Macon but I can you my next will be purchased somewhere else for how they treated my father. Inexcusable.
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September 2022 by Eric Kling
Sales people are great, but the service side needs some work, to the point where we are going to WR for the next Toyota
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September 2022 by Jacintha Sinclair
Super Amazing Customer Service!
Curtis McNeal is an Excellent Salesperson.
Third Car I've Purchased From Butler. My First Stop When Purchasing A
Vehicle. Give Curtis A Call. He Will Start The Process Immediately.
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September 2022 by Sante Womack
Went for a test drive and they tried to push us a car on us not what we wanted. We just wanted to compare with another dealership 36,000 they just missed out on
