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August 2024 by Brian Alexander
Purchased sectional and recliner. Bought the extended warranty since the sales rep said they cover everything except damage from animals. The recliner has what looks to be a tear in it and insurance denied the claim stating it was seem separation. The reason I am writing the review is to let potential buyers know that Ashley's is selling cheap furniture at a not so cheap price, and that the extended warranty will require a decent amount of work on your end to ultimately look for any reason not to honor thier warranty. You could get cheap quality furniture for a cheaper price if you look around.
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July 2024 by Shaqudaway Hiley
My service was amazing from sales representative, to management and the delivery staff. Thank you!!
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June 2024 by Nancy Castro
Went with my daughter to shop for furniture for her first apartment. We explained that she would need the furniture within 4 weeks and that she lives on the 3rd floor of an apartment building with no elevators. The sales associate and the manager assured us that by purchasing that day, instead of waiting for the Memorial Day sale, we could get the items when she needed them as they were in stock and that the items would be delivered to her door. We debated paying for assembly, but because the chairs would probably come already assembled and the table would just need the legs added, it didn't make sense to pay the Additional $150 for assembly. We still considered waiting for the Memorial Day sales, but they said they would price match so it would be better to order that day so she could get the furniture on time. Well, the furniture wasn't all in-stock so the delivery team wasn't able to schedule delivery until the next month, and when they delivered the furniture they refused to bring it to her door even though the delivery policy on their website states items ordered for threshold delivery: "Threshold Delivery service, which places your furniture, in its original packaging, inside your doorway". They refused to bring it up the stairs and instead left it downstairs and outside the apartment building. My daughter had no way to carry the heavy table herself up to her apartment. Calls to the store were forwarded to the delivery company which didn't return the requested phone call. To make matters worse, the table set went on sale over Memorial Day weekend for $200 less than what she paid for it. We took a screenshot of the advertised price at their store and called to get the price match. The store denied the request because we didn't call on Memorial Day and the price had gone back up the next day when we called. This was my daughter's first experience purchasing her own furniture with her own hard-owned cash and it left a very bad taste in her mouth. Luckily, she purchased her bedroom set and living room furniture from Rooms To Go next store to Ashley. Her experience with R2Go was so different. Mickey was the best salesperson and helped my daughter get the best deals, explained all their policies and let her know exactly when her items would be delivered by ensuring what was in stock. She also knew how their delivery policy worked and every item from R2Go was delivered inside my daughter's apartment and she didn't have to pay extra for that service. Guess which store will get her business in the future?
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June 2024 by William Farris
I have had the worst experience with this store. We bought about 5 items the end of Feb. Our sofa was delivered the first week of March. After literally 3 days of sitting on the sofa, the cushion was ruined. You could fold it in half. You sank when you sat on it. I called Pam at the store and she said because I didn’t call within 48 hours, id have to call Guardian, their repair company. She told me that he would give me a number to be able to come in and pock something else out and have them changed out….what a LIE!!! It took about 3 weeks to get someone out to the house, and this is 3rd party. I had to leave work, come home and wait. He came, took pictures and left. I received a text a couple weeks afterward stating, “the parts had been ordered for my furniture. PARTS???? It ended up being 2 HUGE pieces of padding to put in our cushion covers….TWO and we have 3 cushions. That was in March…i called to get the appt to have then come out and its JULY, yes, JULY!!!! Unacceptable!!! DO NOT BUY FROM THIS STORE!! I have told physicians and nurses all about this store. Several said thanks for the heads up and they went elsewhere!!! Terrible customer care!!!
Twana Farris
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June 2024 by KEN WHIT
I am so disappointed with this company. They charge me a $149 to deliver a kitchen table with 4 chairs. They told me they would have to bring it inside and assemble it and that's why I had to pay the the $149 Or else I would have to do it. The problem is they delivered it already put together and the delivery. people say they never assemble it that it's already pre assemble when they get. I call customer service and spoke with a girl named Indir and then a supervisor named Samantha and a more or less told me to kiss their a** and not call back. they don't think it's worth $149 to keep a customer.Well, guess what it is.
Please do not ever buy furniture from this company ever ever because I will not.
I am canceling my Ashley account.
The dining room chairs are uneven and wobble. The repairman said it's a factory defect and they need to be replaced.
I called a week later because NOBODY from ASHLEY ever called me. Now they claim they can open the repairman file. The promised to call me back. It's now 48hours later and no calls.
This horrible company ignores their customers. They deserve to go out of business.
My next step is to picket in front of their showroom on the public easement. Anyone want to join me.
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May 2024 by Kartina shinholster
Bonita and Lucy was excellent assisting us with our furniture needs and was fun to work with
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May 2024 by Tukeida Daniels
Mrs. Bonita is an Awesome person to work with! She is very passionate and patient. She doesn’t try to rush or push a sale off on you! She truly tries to help you find items that you need and gives her suggestions. She also follows up with you to see how everything is going afterwards and if you were happy with your purchase.
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May 2024 by gariel lester
Bonita was diligent in helping me find the right furniture for my new home. She made sure I got exactly what I was looking for. She showed me great deals and was very helpful.
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May 2024 by Wendy Williams
The staff was friendly and a pleasure to do business with.
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April 2024 by Bonnie Wingers
Ashley and her boss were so helpful and friendly
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April 2024 by Will Hall
We personally worked with Bonita who was knowledgeable, professional and easy to talk to and work with. We were not made to feel pressured or hassled and the financing process was quick. All of the employees were helpful and fun.
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April 2024 by elaine campbell
4/2/2024
This has to be the worse shopping experience I have ever encountered with any organization. I placed an order on 3/5/2024 directly at the store on Riverside drive in Macon Ga, with the assistance of Lucy and Amber. I had just closed on my home and needed a new dinning room we bought the Havonplane set. On 3/28/24 it was delivered, while the guy was putting the table together the extendable cord busted, I told him that I do not feel comfortable with him leaving the table in the middle of my home due to the defects, he did not welcome the idea to return the damaged table, he said that at least I have a table to use in the meantime and he will call in to warranty regarding the issue and he left. I called the warranty number afterwards and told them that I am not comfortable with the product being at my home. I was told them that they need to take back damaged goods however I was told that they can only have it repaired, I was told that a part would be shipped to my home in 7-10 business days and I should call them and they would send out a Technician. I was shocked at this solution, I then reached out to the GM at the store Robert, he stated that he would see what he can find out and call me back well today is 4.2.2024 and still no ROBERT WITH A SOLUTION. I called back on 3/30/24 spoke to Amber and Jodi , Jodi the manager told me that she would put in a ticket for a request for a new table, she also offered that I could get a new table set and she would waive the restocking fee my two options. Well today I called Amber again no word from the ticket and they do not know when they will hear regarding the ticket. I said okay give me the other option to get another set so that I can get this one out my house because my home is not a storage shed, I was then told that they cannot do that. Robert is the Manager on duty today 4.2.2024 and he would not speak with me directly he kept sending messages with Amber regarding what to say. I am still without help, I have a product that I cannot use in my home taking up space, My kids and my guests at my house has to be sitting on floors and other chairs. I need the product removed from my home please, it was delivered this way by your delivery guy and I cannot get any help!!!! I did not buy the product from the Thift Store or Facebook Marketplace.
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April 2024 by J Ortiz
Awesome job from Ashley’s furniture! They are magnificent with their attention to detail when I’m making adjustments for my new home! Always know how to piece together my wants and likes for every room!!! Great service, delivery, and quality !!!
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April 2024 by Tammy Floyd
Bonita and Jodie are amazing!! Perfect experience
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March 2024 by Allison Sparks
Bonita and Robert were knowledgeable,friendly, and exceptionally helpful in our search for a new mattress. No pressure, just helpful suggestions.
