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March 2024 by Chez Clemmons
The service they provided was simply OUTSTANDING!!!!! Tammy and Jerry, and all the staff are SOOO kind! I needed to purchase a battery and have it installed. They took care of me, my car and I had a coupon which made the cost hurt less. I am truly glad I came to this location❤️❤️❤️❤️❤️Praise God?????
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February 2024 by kyle brown
I had a situation come up and needed help ASAP. I called pep boys but didn't expect help m I spoke with a a gentleman named Chris and he was very nice, helpful and professional. I was in and out with no problems. I've used these guys before to do some other work in the past. Nothing but grade A service and fast and professional help. If you need something done that pepboys can do, come here. Talk to Chris. He will get you taken care of.
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February 2024 by COD3D : BLACK
Love the professionalism of this place. Tammy the Front desk receptionist is excellent at her job and today when Tammy was busy on the phone, she acknowledged my presence and referred me to the Technician, Rob and he assisted me with my needs with my diagnosis and was very professional, courteous and attentive. ??
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February 2024 by Ricky Holland (SlickCityBeatz)
Tammy and Chris is amazing. Best Pepboys in the area. They will get you right!
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February 2024 by Ron Walker
1 starFollow up on my CASE # 131896 - I WAS DOUBLE CHARGE $538.53. The Director called me today. But still no refund as of yet. I was happy to hear the store representative/ Tammy was online with the Director and I. Chris/mgr & Tammy/ Frank representatives at Pep boys I want to personally thank you for your effort in this ordeal . I truly realize this is beyond you all. Pep Boys you have to fix this process. I’m a veteran . This is unsatisfactory in my book.
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December 2023 by Brooke Sledge
This location is top notch! I was in and out for my oil change and the customer service is always excellent. I highly recommend this location.
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November 2023 by Michele Rhea Caplinger
I recently had my first experience at our local Pep Boys and I must say it was such a positive experience. My husband had been having his car serviced there before, and this was my first need. The shop Manager, Chris, was so personable and upbeat, it made the experience stand out from others. Also, my car service was turned around in very little time, was affordable and done to my complete satisfaction. I appreciated the professionalism and prompt service and will recommend this specific shop and team!
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November 2023 by Chanel Berry
Our trusted vehicle service provider in the Mableton area! We can typically get a same day appointment as needed and receive quick service. We came in the day after thanksgiving needing two tire repairs after picking up nails and the team at this Floyd Rd location we’re all very friendly and happy to help. Great customer service keeps us coming back. Thank you!
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November 2023 by Bianca Harrison
Pep Boys in Mableton made an unexpected car repair as pleasant as possible. They were thorough with their inspection, included photo evidence of my car's needs, and explained each item to me over the phone. I will definitely be using them in the future.
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October 2023 by Krystal Browning
Very pleased with the staff’s professionalism and knowledge of the product and services offered. Many thanks to Chris. I think I’ve found new permanent car care. Job well done.
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October 2023 by Kritical Pittmon
Hello everyone, if you're in the mood to get your time wasted and donate money to keep the scam alive at Pep Boys this is how! I got scammed out of $1,300 dollars and sent away from Pep Boys without my car getting fixed. What a dream come true!I had issues starting my 2012 Hyundai Elantra. That's when I decided to get a jump and bring my vehicle to Pep Boys. Their agent Ms. Tammy let me know that the cause of the problem was the Alternator Drive Belt and the Alternator. I spoke with Chris McKinnis the manager on the phone, he mentioned he could fix the belt and alternator for the given price of $900.00 and he said I'll squeeze another 200.00 out of you to get the rest done. I repeated the deal making sure I heard Chris correctly and he agreed and I agreed to do it!Long story short they charged me 1,537.96 and reneged on our deal. On September 12th, I went home after picking up my car to get Chris's name and called them back to remind them that they had left out the discount. Ms. Tammy said Chris was out and they forgot to honor the deal. I asked will they honor it now since they were reminded, and she said they could give me a couple of oil changes. She said that the resolution came from Chris.My car wouldn't start again. When I dropped my vehicle off, Ms. Tammy told me that they had to hold my car because they put in a faulty alternator and they had to reorder another one. I received my car on September 20th.On September 27th, my car stopped working again. Same problem as the first two times. The car wouldn't crank up. I needed to look for a jump to get my vehicle to Pep Boys. As I got ready to get my car to Pep Boys, Chris called me about the $200.00 discount. I told Chris that I had to drop my car back off with them because I was having the same problems as before. I mentioned I had to get a jump before I left. Chris had the nerve to say to me, "If you can jump your car then it's not the alternator." I told him that ya'll told me the reason, why my car isn't working, was because of my alternator.When I arrived, I gave him the keys to my car and we disagreed on our discount conversation. He totally went against everything that we agreed on. He even talked about how he gave me a discount to get the original price from $1,700 to $1,500 which he just made up. I knew the price Ms. Tammy started out with. He talked about how he said he was taking $200.00 off and he didn't say anything about squeezing another $200.00 out of me. He refused to honor his word. I was repulsed by his lack of dignity. I felt violated as I decided to walk out of their store. I let cooler heads prevail as I decided to give up. I just wanted my car fixed. They can keep the few hundred dollars that they owe me. I just wanted this over with. So I gave in. I took the $200.00 discount. My car was released to me on September 30th, but they didn't know what was wrong with the car. They called it a parasitic draw. They claimed they didn't have the machine to detect the "parasitic draw". They told me to find an electrical specialist, so they jumped power into my car, and sent me on my way where my car finally died back home. So I paid $1,337.96 to have my vehicle remain non-functioning.I believe they can do this to customers because they are ALLOWED to do this to customers. Where is a customer going to go if Customer Service gives their own customers the run-around? They go nowhere, because we have no protection from scammers and cheats like the Pep Boys on 5029 Floyd Rd Sw, Mableton Ga. 30126. Thank you for your time and eyes and I hope you never have to experience anything like this, but if you want the opportunity to go through a roller coaster of emotions, defeat, being taken advatage of and end up trying to figuring out what to do next, then I recommend Pep Boys! Please share your stories and the pleasure of getting screwed from Pep Boys below and let everyone know even the news and the Better Business Burreau how great you got screwd. Pep Boys will probably even charge you
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September 2023 by YPK STUDIOS LLC
From the phone call to the time I made it into the building Chris is the epitome of what management looks like. He comforted me knowing that my vehicle would be in could hands with him. He even let me know about discounts online that I could take advantage of. I am more than likely getting all of my services done with this location and letting friends and family in the area know to do the same. Thank you all so much for this gem of a person. God Bless !
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September 2023 by Richard Hardman
Chris provided excellent customer service! He got me out the door at the lowest price possible with my vehicle problem fixed. He also provided professional future repair suggestions for the maintenance of my Truck, which I surely will take advantage of when my pocket book allows! What more can you ask for?! I will recommend this PepBoys (Mableton, GA-Floyd Rd) to my friends and family!!
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September 2023 by Andrew Congdon
Chris at the Pep Boys (5029 Floyd Rd SW, Mableton, GA 30126) in Mableton made my afternoon. After a negative experience at a different location, I came to this one to see if my drivers side turn signal issue could be resolved and he came out and figured it out immediately and resolved it within minutes. Excellent customer service, he made a new customer today, I’ll definitely be coming back and recommending him and this location!
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September 2023 by Andres Salgado
Save your money and go somewhere else. They will "fix"/charge for things that are not the problem and then gaslight you into thinking that you did not describe the problem enough. Wasted ~700$ and I still have the same problem. Unfortunately no escalation chain for issues like this, they just throw a 1800PEPBOYS and say not my problem anymore. For those of you that want details, we came in for an issue where the car will not accelerate, you can tell there is a problem as soon as you start the car. Well turns out that all they heard was "start the car", even though I was clear that the car starts every time, what was diagnosed was a bad starter so they changed the starter and then after still having the same problem the same day I picked it up, I was told that I said the problem was the starter. Ridiculous to pay for labor and diagnosing a problem and I get the car in the same state minus 700$ I had to pay for nothing.
