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April 2024 by Brooke G.
The new camera system at self check out (along with barricades) are so bad and frankly offensive. The orientation they have these installed in do nothing to aid in loss prevention as from that angle, unless the customer deliberately stops to scan each item by tapping and pausing again (rather than swiping) it looks as though they are stealing. I've been here twice since this addition and the first time I got stopped 7 times and the second time 3. Each time the system pauses until the person in that location comes and checks it out. It adds SO MUCH TIME! Half the time the person isn't even there. It's unbelievable. They need to have at least 2 if not 3 people at each check out now because this is ridiculous. Also the barrier they added to each is cumbersome and crests even more backup in that space. This was a bad Kroger before, and now it's an obnoxious one. I think this may be the final mail in my coffin as a Kroger shopper while living in this area. Other options within a block of this store: Publix, Aldi, and Lidil. There is a Walmart about 2 miles away and a Target with grocery about 4 miles away. Go to one of them.
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April 2024 by Adrian V.
Please slap me up side my head for attempting to shop here again.. ghetto fabulous is my definition of the store & mind you customer service line..
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February 2024 by Dee Howard
Always a nice shopping experience here. Most shoppers are friendly and my cashier Carolyn was not only helpful but her professional assistance and awesome personality was 5 star.
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February 2024 by Simona Alston
I had the worst discrimination against TONY THE MANAGER at this location, they told me me go to Walmart and he threatened me and told me “ you the one with 2 items not Rung up” which I DID PAY FOR he was so aggressive I will never go back and he was a BLACK MAN. Treating another black women like that it’s sad and cooperate will be called first thing MONDAY MORNING
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February 2024 by Patrice Merkerson
The lights were turned off in the store at 10:57 after the announcement was made and that they were closed or closing. I reached the register at 10:59 from walking from the back of the store and I couldn’t make my purchase because they said the register already had been shut down. The cashier said she couldn’t help me because it was nothing she could do. .I just politely put the things down that I was getting and I walked out the store horrible customer service horrible !
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January 2024 by Travis P.
This is lowest grade Kroger in Cobb County I ask for a money order and was told they didn't have enough staff while I saw 4 workers standing around.
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December 2023 by Tammy Leverette
Had one of the worst pickup experiences here, do not do a pickup order here. The manager Leon lacks leadership and customer service skills. The employee over pickup possess more leadership and customer service skills than the manger. My order was delayed more than an hour I had to drag my toddler in his pajamas in the store just to get my order, all in thirty degree weather and the response I received from Leon was rude and condescending.
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December 2023 by Timothy Von Schaaf
The Kroger refused to take my EBT card. Was told by a cashier my card needed to be used in a sequence with other debt .. etc. cards I may be using??! I believe she didn't know what she was doing behind the register/POS.A 'manager' (Tony..) came to assist and it was demeaning and rude experience for me, a customer. to say the least. From a Kroger 'manager'.Contacted cust, svc. so far no resolution. This isn' t the first time there has been a problem at this location either. It is managed badly.Awful. Be careful at this location. Or as the 'manager' (Tony..) of this Kroger said to me "Why don't you shop elsewhere".
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November 2023 by maceo grant
I’ve lived in the community since 2007. I’ve seen the quality of the staff and store steadily decline over the years. The store’s lighting seems dim and the floors have not been redone since they were stripped years ago. Things are often shabby and not clean, aisles unorganized. The staff look unkempt sometimes. My family has not had good experience numerous time recently. A couple of months ago a store worker basically refused to help my wife look for an item. And more recently I was told that I could “go shop at the Kroger in Smyrna” because I commented that the store’s service was substandard. I would have expected this worker to ask me how to improve the store experience or speak to a manager. I will not spend any more money in this store. It’s disgraceful that the staff is often unhelpful and even rude.
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November 2023 by LaQuitta Rummler
This is by far the ABSOLUTE WORST KROGERS I have ever ever been to, and I have been to some pretty po-dunk Krogers all over the US. So rude! So dirty! And RUDE! Always out of most things. Check out is a joke, rude, forget about getting g your groceries bagged, unless your looking for dirty looks and squashed everything you bought! If it wasn't the only one in this neighborhood it would of been closed down years ago. Every time the exact same abysmal experience, this will be the last time I shop there.
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October 2023 by Stephanie
In and out fast. Very clean and has everything you need to cook and clean
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October 2023 by Mark Young
Please stop selling spoiled seafood! Every time I purchase "fresh" salmon from the seafood aisle I find that it is absolutely rancid inside the package.
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August 2023 by Maureen C
Love this store. Always well stocked. Great produce and meats. Friendly people. Registers open and I'm not forced to do the self check out.
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August 2023 by hand wipes
Tobacco counter is never stocked from the inside to the outside gas station smh. Tired of coming back days later to see the same item that clearly is a frequently bought cigarillo out of stock! Ie white pack of backwoods and dutches…. I used to work fro Kroger that is somebody literal job to prevent that from happening! Do better or close down already ! Geez
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August 2023 by Jessy Gravitt
Kroger is absolutely out of pocket. They have now raised their prices for their below standard quality of products higher than competitor stores. Apart from that their pharmacy decided to stop taking insurance from certain companies without even a notice to their customers. This store is an absolute joke. Sub par quality food, ghetto service, and higher prices. Publix need to put this place out of business.
