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October 2023 by Estbn lopz
Worst pharmacy ever SUPER SLOW and bad customer servuce
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October 2023 by Jade F.
They literally don't answer the phone. My prescription keeps getting changed and when I call to change it I can't get a hold of them. I wish I could give 0 stars.
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August 2023 by Queen Hill
Drive thru pharmacy line too long! And to top it off, it was just a few cars, but I was in line for over an hour!
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July 2023 by Ashley R.
The pharmacists here can't have more than a G.E.D because it makes no sense why they are so SLOW!!! Why is there a 15 minute wait per car?! Then they tell you your prescription is ready but when you get there they have nothing ready to go -_-. Seriously, I hate that this is the closest pharmacy to my house because I would avoid coming here at all costs. Step it up or shut it down folks!
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June 2023 by Crystal W.
Let me just say that I've tried this pharmacy multiple times and every time something is wrong. Its either a 6 car line at the pharmacy drive thru (15 minute wait time per car) or they can't find my insurance (which I don't have an issue with at any other pharmacy). The only reason I keep trying is because it's 2 minutes from my house. If you can avoid it, PLEASE go somewhere else.
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June 2023 by Kenya B.
The worst CVS Pharmacy ever! They do not pick up the phone and people need their prescription medication. Management needs to really evaluate this store.
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June 2023 by Ikenna Anunobi
A long wait awaits you in this pharmacy.
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June 2023 by Michael H.
My doctor sent my prescription 4 hours ago. I have been trying to call the pharmacy several times in the past two hours, being on hold for 30 mins to an hour with nobody in the pharmacy to answer the phone. At some point I have to ask. What are you doing? Are you working? I see the reviews, does CVS corp not care? This is so disappointing. I work in customer service and answering the phone is a fraction of the job but oh so important when it comes to customer service. Now, I have to drive 30 mins to guess and see if my meds are ready. Oh and if they aren't, judging by the comments I'll be waiting a while.....yay!
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April 2023 by Google user
I dropped off my prescription on Saturday April 1st and I went there on Sunday April 2nd and wasn’t helped for 15 minutes before being helped even after watching multiple people walk past. When I finally got someone to stop and talk to me the intercom was barely working and the employee working on Sunday April 2 around 2:30-3 was so rude and couldn’t help me at all. After waiting and trying to understand what she was saying for 30 minutes she eventually told me that they didn’t have the medication to give me and when I asked why I didn’t receive a call, text, or email she didn’t have anything to say to me. I asked her for my prescription so I can go down the street to Publix and have it filled but she refused multiple and said that she would release it online and I wouldn’t need it. After I went to Publix and told them my situation I still never received a text, call, or email to confirm that my prescription was released or any relevant information. Today when I went to Publix to hopefully get my prescription they told me that CVS never answered any of their numerous calls throughout yesterday and today to ask about the supposed released prescription so they were unable to fill my prescription. Publix told me that CVS releasing my prescription only meant that they took it out of their system and didn’t transfer it so here I am going back to CVS for the fourth time and third day without my medication. After speaking CVS about my problem they reluctantly gave me the exact prescription I had asked for yesterday, which confuses me since the woman yesterday said that she couldn’t give it to me since I didn’t need it.
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April 2023 by joey lee
I dropped off my prescription on Saturday April 1st and I went there on Sunday April 2nd and wasn’t helped for 15 minutes before being helped even after watching multiple people walk past. When I finally got someone to stop and talk to me the intercom was barely working and the employee working on Sunday April 2 around 2:30-3 was so rude and couldn’t help me at all. After waiting and trying to understand what she was saying for 30 minutes she eventually told me that they didn’t have the medication to give me and when I asked why I didn’t receive a call, text, or email she didn’t have anything to say to me. I asked her for my prescription so I can go down the street to Publix and have it filled but she refused multiple and said that she would release it online and I wouldn’t need it. After I went to Publix and told them my situation I still never received a text, call, or email to confirm that my prescription was released or any relevant information. Today when I went to Publix to hopefully get my prescription they told me that CVS never answered any of their numerous calls throughout yesterday and today to ask about the supposed released prescription so they were unable to fill my prescription. Publix told me that CVS releasing my prescription only meant that they took it out of their system and didn’t transfer it so here I am going back to CVS for the fourth time and third day without my medication. After speaking CVS about my problem they reluctantly gave me the exact prescription I had asked for yesterday, which confuses me since the woman yesterday said that she couldn’t give it to me since I didn’t need it.
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February 2023 by Lucy L.
Kathleen or Katherine whatever the heavy set caucasian lady name is.... She is rude. Management really needs to teach their employees proper customer service etiquette. If you hate your job quit!! I walked up to the register and this lady didn't look at me, walked passed me three times and said absolutely nothing to me. If you are busy, say hello I'll be with you in one second. As simple as it is.She was working the drive thur and register. I had ask her if I could get my prescription. She says out loud "I have to make a call!" Then she tells her boss to come ring me up.That's all she had to do in the beginning. Acknowledge and ask for help rude lady!!
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February 2023 by Toni D.
Service in the pharmacy is slow and in helpful. Waited in line for 30 minutes and still wasn't seen....
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January 2023 by Helena E.
Throw the whole store away. This is by far the worst pharmacy in the area. As a retail store, they HAVE to do better! The pharmacy in particular is being run by buffoons and it shows . They are extremely unprofessional and rude. There is one pharmacy tech in particular that is a total creep and I specifically used the drive through for that reason. I've had several prescriptions called in, received notification my RX was ready, only to get to the pharmacy and there is "no record" of my prescription being sent. Absolutely ridiculous. Please use another pharmacy as your mail because God forbid you need medicine, you will need screwed. Hours are terrible and inconvenient if you are like me and have to work all day. I do not recommend.
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January 2023 by Mrs. Krystal L.
So I have been under the weather for the past week again. I visited the doctor this past Monday, early afternoon. I was prescribed 3 different medications that were sent in electronically to my regular pharmacy, which is a different CVS than this one. Normally, I don't have any issues with them but on this occasion, the one time I probably felt the worse ever, my prescriptions were not ready in a timely manner. I had to wait over 24 hours to get my medicine as they stated they were "backed up". The next morning, I phoned in and checked the status of my prescriptions and 2 were ready (which probably were filled the night before) but the 3rd wasn't and wasn't going to be ready until that evening. I understand a lot of people are sick, but I don't understand why they couldn't just go ahead and fill the last one instead of having me wait all day for it. I had to go the whole night before without it, and now basically another whole day as well. And even when I got there to pick it up, I still had to wait a few minutes because it still wasn't ready..Fast forward to my doctor sending in another prescription for me.. this time I requested for it to be sent to this pharmacy which is actually closer to my home, but I've never used it. Prescription was sent in literally within an 1hr to 1hr 15min closing time. I honestly didn't think it would get filled till the next day and I understood. HOWEVER! I received a text that said "your prescription is ready for pickup" about 30 minutes later. I couldn't believe it. I rushed to pick it up before closing and really give kudos to this pharmacy for taking the time to fill it for me in such a short timeframe. I actually may consider switching pharmacies!
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November 2022 by Sanderia Brown
I always get my subscriptions and over the counter medications from CVS. Lately I am getting more and more frustrated with the wait time and the lack of staff. Every week the pharmacist is alone running the drive thru and front counter for four hours. That is senseless and frustrating to patients. This location struggles with pharmacy staff.