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March 2024 by SQM
So I'm about a month late posting this but my family and I had an unexpectedly GREAT time at the Loganville post office! We went to get family passports and while waiting, I mentioned to my husband that the dim lights would drive me crazy if I worked there. Once we stepped into the passport room, Ms. Elizabeth (I believe that was her name) brightened our day!!! You can tell she truly loves what she does. She was very detailed in ensuring proper completion of the passports. However, the attention she gave to my 6 year old daughter and 11 year old son is something they will never forget! She made a boring process fun! We left the room laughing and smiling. Now my kids will probably think the post office is a fun place! LOL Kudos to Elizabeth!!!
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February 2024 by Jenn Thomas
Absolute worst service! Misleading notes and messages available on website. Says packages will be redelivered next day. When you wait, you are told packages were held at office for pickup until too late to go get same business day. Nightmare now we have new carrier. Never get packages correctly anymore. Packages end up at wrong addresses half the time. What are we paying shipping fees for anyway?! Ridiculous.
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February 2024 by lenice boyd
I had a passport appointment. And there was 3 people in front of me. as I’m waiting I ask the other lady who is (taking the packaging) , does she have any paperwork that I can fill out . She tells me no that I have to go somewhere else to print it out. Because they ran out , and their printer is not working. When I’m next in line the other lady (the passport person) who comes from the back tells me that my name is not on the list to get a passport. I said how I booked the appointment 2 weeks ago and I took off work for the appointment. She proceeds to rush me to basically leave telling me to come back by to take another appointment. Which I don’t know why I couldn’t go next because it was 10 am. But hours of operation say 3 pm. And it’s only a 20 minutes process online it says walk in appointments start at 11. Their location needs new management or something because they customer service sucks, the whole time I was there no one really greated any customer. The passport lady just automatically wrote me off she didn’t even try to do her job . I went to library around the corner with no appointment and got way better customer service and was quickly helped in 15 minutes. Got my passport done the same day. Just for her to tell me to come back next week
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January 2024 by Peach Dawl
We receive an email daily showing what mail has been scanned and is due in our box. For the last 6 weeks the only item missing has been a paycheck - every piece of mail is received except the paycheck even though it was scanned in. We have notified both the postal inspector and the inspector general. This is disgusting!
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December 2023 by Iris Grant Brown
I arrived at the post office at 8:20 am on Saturday 12/23/2023. The opening time was supposed to be 8:30 am but no one came to the counter until 8:39 am. While we waited for the gate to be lifted and staff to man the desk, we heard an ongoing Christmas party and laughing behind the P.O. Boxes. I'm all gor a Christmas party,but why do that when you have customers opening. That shows the ulitmate lack of care and professionalism. When staff came to the desk, there was one individual on the last Saturday before Christmas. I really don't understand why one person would be scheduled for this time.The wait time at this location is always 30-45 minutes to ship a package at the teller. The automatic package machines are always out of paper, or there are no packing materials available in the lobby.When are changes going to be made? When will more staff be hired?
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December 2023 by Evan Tarracciano
It’s December 15th, they were supposed to open at 8:30. At 8:45 the only woman working here is just now strolling in, leisurely. Was asked by other customers why she’s late. Gave an “I dunno, whatever”. And then strolled to the front and began to unlock things. I get it’s the holiday season, but this is ridiculous.This is on top of their drivers constantly crushing our mailbox, running into it from the curb and slamming it shut so hard the door broke off. Twice.Not like they care, but their service is utterly deplorable.
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December 2023 by gre at
I’ve lived in Loganville for a while, and this post office has become an absolute nightmare. Understaffed is an understatement. Loganville is growing everyday, and this post office has stayed the same for decades. 90% of the time you come here, there will be a line at least 15 people long, and one person at the counter. And they one person is responsible for EVERYTHING. My last visit, the one staff member had to scan at least 50 packages, with nobody else to help her, while the line had at least twelve people in it. Unfortunately this has become a common occurrence, and it seems like they’ve stopped caring and have no plans for improvement. I’d say avoid this post office like the plague, but unfortunately it’s the only one in the area. So good luck, maybe you’ll get there during the 10% that it’s not horrible.
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December 2023 by kayla devere
I was driving down highway 81 in loganville today, just past youth Monroe going back towards 78 when this lunatic driver pulled out in front of me, nearly causing an accident. She failed to stop, didn’t even yield when turning right out of either the water department or the roofing company next door. I immediately took a picture of the number on the truck. She was speeding (probably doing 10 over) tailgating the car in front of her. I finally got up next to her at the light at Claude Brewer to get her attention, and no surprise that she was completely oblivious to me honking because she couldn’t hear over the ear buds she had in her ears. I called loganville post office today and was honestly surprised I got someone on the phone, gave them the truck number, only for them to tell me that that’s not the first time that complaints have been made on THE EXACT SAME DRIVER!! If you’ve gotten several complaints, why the heck is she still allowed to drive and deliver mail? She is clearly reckless and completely disregards the law when it comes to driving a vehicle. I highly doubt the post office will hold her accountable but I just wanted others to be aware of this careless driver. I guess when she actually does cause an accident, maybe she’ll actually be held accountable for being so irresponsible.
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December 2023 by Mel David
I had an appointment to get my passport on Friday 24th November at 1:30 pm. I scheduled the appointment online.Got to my appointment at 1:15 and i was told that the lady who does passports took a two week vacation. No one apologized for this! No called to advise that i would need to rescheduled. No one cared that rescheduling is a huge inconvenience. Why would they not block out dates. No one was willing to do the job. No one cared.
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December 2023 by Martney Willis
I am Martney Keone Willis, my business name is Keone1/ Keone1 LLC, for the last time of this announcement for the second time someone is stealing my mail out of the mailbox taking my personal mail and keeping it for themselves. I don’t know who is doing it but it needs to stop now or I will be getting a lawsuit for this post office. I will sue for my mail that I have not been getting. Once again I am missing checks and other mail that I have not gotten for years and months and weeks and days I need my mail now and I just paid $45 dollars to have my mail monitored and still I am not receiving my mail at 1420 Alexander Xing Loganville GA 30052.
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October 2023 by Audra Burgess
Sorry USPS! Always long slow moving lines. Their Sunday delivery person is the worst, instead of delivering they just show that the door and driveway are not accessible. I have an important package I need delivered, but they won't deliver it the day it was set to deliver, because of the door and driveway being not accessible LMAO..... I live in a new apartment community, unless someone is parked in front my driveway, my door is always accessible!
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October 2023 by Chloe S
CORPORATE NEEDS TO DO SOMETHING!! worst usps store in history!! Never picks up my packages I schedule for pickup , I leave the package on the lower half of my steps so they’re in clear view, the mailman just zooms through not even stopping to slow down, never had this issue prior to our other mail lady but she’s since retired I believe now it’s a man and on weekends some grouchy lady who could care less about their jobs. Sorry excuse for a post office. I can’t wait to move out of Loganville and not have to deal with this.
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October 2023 by Amy A
Every time that I have called or visited this location, the people working there have been friendly and helpful. I've never been there and had to wait long to receive my packages. I see a lot of 1 star reviews but I've never had a bad experience here. Before I moved here, I had to use the Lawrenceville location, obviously the 1 star reviewers have never been to that location before because the Loganville post office is 1,000 times better!
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October 2023 by Wendy Hernandez
This is the worst post office I have ever been to. It is always so busy, the employees are extremely rude and things are constantly backed up. They’re disorganized and don’t know how to handle or manage customers. Not even some of the smaller post offices that are busy are even this bad. Go anywhere else since this place is useless.
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August 2023 by Tammy Osier
Why only 2 people working between 4-5, the most high traffic time of the day? All hands on deck would keep the lines moving and employees can go home. Or hire more staff!
