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September 2023 by Neeraj Sharma
When they don’t even answer calls or return your calls after you leave them several messages. You know they are not the best at what they do. So I’m going to pass them and move to the next one.
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August 2023 by Jessica Stone
Despite the complete lack of communication previously, I received an email a few days ago stating that my daughter was ready to move up to the next level. The email exchange was with the owner. She and I exchanged several emails where she offered times and availability, answered a few of my questions (including whether not my other daughter would move up as well), and ultimately, we decided to move both girls into the Wednesday class available. The owner then confirmed, and my next question was whether not she would move into that class this week or next week.I never got a response back. I called multiple times and got no answer, and then I emailed, and emailed again this evening to see if they should go tonight or next week. Someone finally responded around 5pm and said I should come tonight.I scramble to get the kids ready and show up. My girls go into stretch with the coaches, and as they finish up warm-ups the coach rudely comes out and begins calling out names of children who are not on their roster. Two of which are my children. I try to explain that I have email confirmation and the coach snaps back with an attitude to tell me to go to the lobby to discuss with the girl up front and firmly closes the door.When I get to the lobby I am about 3rd in line. I stand and wait WITH MY CHILDREN (who could have easily participated, as we are CURRENT CLIENTS) for almost an hour while I listen to each parent in front of me with almost the same problem. Other parents stood in the lobby to listen and said they had the same situation Monday with multiple parents who were supposed to be enrolled in classes and weren't.The difference, however, is I did confirm with someone. Specifically, the owner. We did inquire about registration the last time we were in, and I do have email chains to prove my communication. When it is finally my turn, I speak with the girl at the front desk who first recognizes how I was spoken to by her coworker & apologizes.She is very kind and VISIBLY overwhelmed. After several minutes of exchange, she finds the email chain and confirms that the owner has communicated with me about the class and says that she will go to the gym to talk with the coach about getting my girls into the class. She is gone quite some time, then comes back and tells me that the class is full with five, and that they, in fact, cannot go into the class.She offers to send me into the next class since I have now missed the current one (for today only) but tells me that my other child cannot be a part of the class & has to enroll in another class option bc this one is full. Basically offering to accommodate one child, but not the other. Again, despite the confirmation with the owner about BOTH children moving up.I'd also add, we came to this gym from another gym where my kids were enrolled together since they were each 3 and it was known from the beginning that I wanted them to be together.Additionally, before this conspired, I was chatting with a lady in the lobby who had a child IN THE SAME CLASS, who had just enrolled for the first time, that day, immediately prior to this conspiring.Meanwhile, several current customers who were either previously enrolled in THIS CLASS, or confirmed to be moved into this class like myself, were turned away.As I talked with the girl at the desk SEVERAL parents, possibly 10 or more walked by saying that they'd had the same issues. No one answers the phone & there is no communication.The girl at the desk apologized multiple times saying that she usually isn't at the desk over the summer and has to sort through hundreds of emails when she gets there. She was very kind.My assumption is there probably wouldn't be that many emails if someone ever answered the phone.So I am left with the option of NOT being a part of this gym, because once the email was confirmed I rearranged our ballet, tap, cheerleading, AND gym schedule (where, mind you, I was able to communicate with ALL of the other businesses effectively) FOR this next level class to help hone their skill levels.
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June 2021 by Kayla Teal
This place was very un informational. Her first day They put her straight into a class The next class was the same as the last. I never got any information on what she would be learning and progression. Her coach never even spoke to me. They never told me much about her class. One day they called her class by a number we sat there for 20 minutes waiting on them to call her class. I went and asked why they never called her. She said to go on in. We didn’t go to the next month of gymnastics classes. I was charged for it plus a extra month. $150 I called left messages sent emails. I never got a reply. I couldn’t take my card off there account unless I added another Valid card. I had no other choice but to contact my bank. It’s one hour a week for a month of $75.Plus the sign up fee or whatever. No one ever told me it was a automatic withdrawal. I never signed a contract or agreed to a second month.
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June 2021 by kristin powers
My daughter who is 8 absolutely loves it here. The teachers are great and the building is very clean and safe. We're very satisfied. Thanks Southern Gymnastics!!
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June 2021 by Shakia Renee
Great place to send your aspiring gymnast
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April 2021 by Christi Bryant
Great facility! Clean and everyone is super nice! My daughter loves going!!
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February 2021 by antonio Mccloud
Great teachers and staff my daughter ❤
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August 2020 by Jeffrey Stryker
Signed my daughter up last year and she has absolutely loved it & learned a lot. Money well spent.
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July 2020 by Nicole Tine
Great place. Very supportive and friendly atmosphere. All the staff have been great with my kids and I. My daughter loves it!
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June 2020 by Amanda Bennett Rempe
Great job with the health measures taken to reduce COVID spread. i really appreciate the spacing of class times and all the cleaning I see!
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May 2020 by Emily Rogers
I went there as a child, great people and great service. I would love to come back if i could. Highly recommend!!
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March 2020 by ryan wallace
We were so happy when our daughter made team at Southern. Unfortunately that joy and excitement did not last very long. By the time the meet season started, it was clear that all the girls were incredibly behind. Many of them, my daughter included, didn’t have the necessary skills to perform their routines. Scores were low and our team was almost always in last place. The coaches were inexperienced and put minimal effort in to training. They were always frustrated and placed the blame on the girls for not picking up skills immediately. Most of the time their attention was elsewhere while girls struggled to learn and perfect skill on their own and with minimal coaching. One of the coaches, Tabitha, was incredibly rude and unable to handle the pressures involved in managing a group of girls. Our daughter cried for a week after a short tempered incident with her and we have yet to receive an apology for her unacceptable behavior. We had no choice but to leave Southern and seek training at another gym where she could finally succeed. We suggest anyone interested in joining to do their research so they don’t waste valuable learning time and money.
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March 2020 by Dr. Tamira Butler-Likely
Great teachers and my daughter loves it.
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December 2019 by Jason Holden
This Place Awesome
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December 2019 by Robert Gilbert
Awesome coaches
