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August 2024 by Daniel Steele
DRIVE THE EXTRA 20 MILES AND GO TO ATHENS FORD
This place is incredibly slow. Great staff always friendly and helpful, y’all are just soooooooooo slow. It’s painful. I drive to Athens, passing y’all, 9/10 because of the amount of time for just an oil change. They seem to be fully or at least fairly well staffed? Went in today for an oil change and alignment check for my F250. Set there for over an hour and still hadn’t even taken it back. I’m not sure what the problem is? Poor management is my guess!
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August 2024 by Janeen Pickle
Unable to put Fotd F150 on Service Rack to do Oil Change, won't be going back.
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August 2024 by Steve
After 6+ years of good service on both of my vehicles at this location, I took my 2017 Fusion in for the "works". After getting home and checking under the hood, I see my coolant very low. The next morning I stopped back and the Manager tells me they don't top off fluids, (although it is clearly stated on the website). Then he looks at the paperwork and says " see, we wrote it here". He refused to take care of it, was confrontational and then said he would top off the washer fluid. I pay a premium for preventative maintenance. This is not acceptable to me and unfortunately they have lost my business.
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February 2024 by Allen Evans
Took my 2022 Kia telluride to have the oil changed and noticed it was leaking afterwards. Called and manager said it was rare. After he looked at it, he said it has happened over 20 times with kia tellurides not being able to get factory filters. Manager said it was leaking around the oil filter, nothing they they could do. Do not recommend their service.
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January 2024 by Mark Miller
Most expensive tire rotation I’ve ever heard of! Took my 2022 Chevy Bolt EUV in for 15k maintenance (just tire rotation…) and was charged $39.95 plus shop supplies (whatever those were…). We’ve been taking all three of our vehicles to this location and never felt ripped off before, It’ll be difficult to go back in the future…
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January 2024 by Amanda Miller
Excellent customer service and care. Best auto experience I've had
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December 2023 by Robbie Wilson
Great and speedy service, highly recommend!
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October 2023 by Tim little
Technician greeted me at the door. Have my 2020 Explorer the Works maintenance service. In and out under an hour. Will be back.
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October 2023 by C Graham
Great service
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September 2023 by Carol Leonhard1
Fast service
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August 2023 by Robert Clark
I just had my old high mileage 4Runner in for an alignment. Their front end alignment mechanic is far and away one of the best around this area. The car drives like a dream. WORTH EVERY PENNY. I had an alignment somewhere else and it wore out the last set of tires with a quickness and handled poorly. QuickLane ROCKS
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August 2023 by Arlene Bachman
Assistant Mgr Justin Snipes - very professional, courteous, and efficient. My oil service done immediately..
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August 2023 by Kris Williams
First come, first serve. No appointments, so plan ahead and get there early. Good service. Recommended.
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June 2023 by Michael D.
Very kind service guy behind the counter. He listened to my concerns very attentively. I came in for oil change; (waited an hour). I had a starting issue i was hoping they could fix but its a difficult issue to pinpoint. He offered advice followed by the honest assessment of he was jot sure if a fuel injection cleaning would resolve the issue or not. I definitely appreciate the honesty! I will be returning.
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June 2023 by Michelle D
BEWARE! Took my car in for an oil change and to have a headlight replaced, next day had to go back and have the headlight realigned. Next oil change they break the screw cover for the cabin filter and DON'T tell me. My son finds it a few days later in the front passenger side floor. When I called about the issue I got an I'm sorry, must be the seal on the headlight and we can remove you from our offers mail system. THEY DIDN'T EVEN OFFER TO LOOK AT OR FIX THEM! I WILL NOT TAKE MY FORD TO THEM AGAIN!
