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April 2023 by Wesley Tate
Fast And very friendly service. Definitely will recommend this bank branch
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March 2023 by Vin Dom
That was a terrible experience. This bank offers incentives for people to become customers. However, they do not know how to treat and retain them. They mistreat and disregard their customers. They are sorely lacking in people skill. They should leave the banking business and try something else that does not involve interacting with people. They don't deserve one star even. Stay away from 5/3 Bank. Not even for $250.00.
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February 2023 by Shelby Roberson
One start is tooooo much. This bank doesn't care about their customers money. I spoke with the lady at the Loganville location about a ACH transaction being taking from my account. I was told that I could pay $35.00 to stop the transaction, I was also told that it was so close to the deduction date that it may not take effect in January, but going forward the amount wouldn't be deducted from our account. WELL!!!! they allowed the amount to be deducted in February. I contacted the branch manager at the Loganville location to be told, sorry the other lady made a mistake when she gave me incorrect information and they can't protect my account against this merchant. I'm being told that I will have to dispute it (which I will) and wait to see if the bank will give me back the funds. The whole issue the merchant that keeps taking the money from our account has been paid off. (I know that's another issues I'm working on). I thought my money was protected with 5th 3rd bank, but I have found out and was told today it's not.
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October 2022 by Dorothy Gash
I am very upset with this bank. I have been coming here for over 6 years, have an account with them , and I cannot get change when I try to pay my car payment. I went in and tried to pay, the teller told me he wasn't allowed to give change. I had to leave the bank and go to Kroger just to get change. Why would a bank that I have an account with not be able to give me change out of my account if they don't have it. I called for a manager and they said that the policy just changed on Monday. I think that policy should be for non account holders. I was never able to speak with a manager bc they just kept connecting me with the same teller that I had a problem with.
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October 2022 by Steffanie
Evan and Hunter we’re helping me today I have been banking at fifth and third for several years now I have always had a pleasant experience super friendly super eager to help with anything just very good vibes all the way around the board I have nothing negative to say about this branch in the three years I have been banking with them super great crew
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May 2022 by Arkeitha Prince
Cheryl was very friendly and helpful with our banking needs. Highly recommend.
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October 2021 by katherine hardegree
We tried to cash a check from the irs here and the rude and lazy teller told me she wouldn’t take my paper id even though the dmv told me it should work as a regular license. I think she just didn’t want to type it in manually or maybe her fingers were just too fat to use the keyboard. Either way, it was pathetic service.
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March 2021 by Daniel Kay
I'm using speak to text or forewarning my grammar is about to be horrible but I had to review this place basically I have one of the worst situations ever at a bank happened to me I deposited a loan check and via Mobile deposit and basically what happened was instead of that loan check being deposited it was like they put a hold on it and then debited it out of my account so my account was positive when I deposited that check but then I woke up and it's negative 3,000 couldn't get any help from customer service the online chat they were telling me that it be fixed overnight it wasn't I went in on a Saturday literally planning to get it fixed but then close out my accounts and never bank with fifth Third again and now I don't think I will ever leave this Bank they handled a very tough situation made me feel like everything was going to be okay not to mention they were short staffed and had a line and still took the time to make things right and by far the best customer service experience I've ever had in my life and it was in a very bad spot in my life too as I am not had access to any money for 2 days trust me if I'm ever in a position to where I need to hire someone to run an office or do marketing public relations anything these people are on my short list and I will offer them way more money than fifth Third is paying them just so I can have them on my team it restored my faith in humanity thank you so much
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November 2020 by Kimberly Love
Mrs Helen is awesome. She has taken care of me for many years. She is always pleasant and greets you with a big smile. She is one that will help you and when she doesn’t have the answer give her a minute and she will find it. ?❤️
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November 2020 by Blanchard Investment Funding
I come from banking and I am honestly saying that this is the best staff I have ever dealt with. Everyone is helpful and Ms. Helen has gone out of her way to make my business banking experience stellar. I am moving everything to them. Everything.
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December 2019 by Nagga Lotus
Very nice folks, only wait time was as long as it took for the coffee they offered to be made. Awesome
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August 2019 by Kelly T.
This is without a doubt the best Fifth Third branch! The staff here is the best, always going above and beyond.
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October 2018 by shannon poole
Love my bank & the staff in the is awesome!
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October 2018 by Melonie Drummond
Loganville branch is great until you have a problem, customer service is worse than the big branch bank I switched from.
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May 2018 by Joseph N.
Celia Hooper is awesome. Service was great and all on duty were caring and inquisitive without being invasive. We'll see how things go in the next few months but so far...I'm impressed....and that's not easy to do.
