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August 2024 by Beth Bass
Bee was very nice and helpful. HOWEVER...no public restroom??? Really?? It takes FOREVER for them to do anything and I get told to go to McDonald's. HORRIBLE customer service
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July 2024 by Tabitha Crumbley
The person that helped me was great!! Very thorough and very helpful and friendly!!!
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July 2024 by Adam Hunley
Answered all questions. Very knowledgeable. Handled everything to the point of handling me my new phone ready to go. ?
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June 2024 by Janice Fuerstenau
Getting better with all these verichips and popping.
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June 2024 by Victor Middlebrook
By far the best store I’ve been to. Great customer service always super helpful and friendly. Definitely make this your home Verizon store! Top notch customer service is hard to come by now days. Ask for Paul, Lauren, Bee or Zack. I’ve been assisted by each individual here and they are all amazing. Hope this helps!
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May 2024 by jessica Wheeless
Great service from Lauren and Paul. Recommend this store for great customer service.
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May 2024 by richard pfannkuch
This is NOT a corporate store. I live here but, never use this store. Just terrible. 04-28-2024
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May 2024 by Jon Hunter
The store was in superb shape. The customer service was excellent, outstanding customer service from both individuals that were working. They were very patient and they kindly answered all of our questions even if it was a common sense question they did not make you feel stupid they were great. I highly recommend this store location for anybody that needs attention with their devices.
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May 2024 by Evan Fronko
Just paid $1200 out of pocket due to their poor communication and customer service AT&T here I come ??
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April 2024 by Cheryl Hill
Do yourself a favor and make this your Verizon store. Once you experience them, you won't go anywhere else. Bea was fantastic and provided the best customer service ever!!!
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February 2024 by Pamela Z.
Zack was the most helpful customer service representative I’ve worked with in a really long time!!!
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February 2024 by Scott Peterson
Staff was amazing
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February 2024 by Little Mrs Blue YT
2 people working and nobody will help me they just keep saying in a minute.and only 1 other customer in their besides me
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February 2024 by Peter Geurtz
Professional, prompt, knowledgeable, friendly service and support. Bee answered all our questions and made transitioning to our new iPhones hassle free. Go to the Locust Grove Verizon store for all your cell phone needs and information!
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February 2024 by Mark Little
I originally went to the Verizon store on 138 in Stockbridge last year where I met Zack. I did not realize at the time it was not a corporate store.Just wanted to upgrade to the fold 5 which would have made my monthly payment $220.00Zack and the manager sold me on opening a new corporate account and close my original account I had for many, many years.I was told that by doing this, I could get a 3rd line, upgrade my wife's phone, get the Fold 5 and take advantage of these promotions they had and my bill would be the same as if I just upgraded to the Fold 5.Well fast forward I have paid hundreds of dollars more and my bill is still high, $264.10.Zack was transferred to the Locust Grove store and has always been nice. After weekly calls to Zack I could tell he was tired of me calling him and he told me his hands were tied and pretty much could not help me any further and to get in touch with his manager Daunte.Zack did tell me I would see my next bill be around $40.00 for one month after all the credits hit and my bill would level out to where we discussed. Never happened.Daunte still telling me all the credits still have not hit the account. My bills have been $293.26, $292.08, $323.20, last bill was the lowest $205.59 and then $264.10 and showing that as next bill moving forward.So after being out hundreds of dollars, plus the hundreds in activation, upgrade and other fees. I have been given the runaround time after time waiting on these promotional credits that are supposedly going to be credited to my account. It seems like I was deceived and allowed myself to be taken advantage of by believing what I was sold.So take it for what it is worth. Get everything in writing before you agree to anything they try to sell you.
