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October 2023 by Stephen pope
This used to be a great car wash but it has went way down hill fast. Not sure if it is new ownership or what, but the wash does not get a car/truck clean. They no longer have people that pre-wash the car before entering the wash bay. They give you paper towels to dry off your car when they used to offer chamois towels. They no longer offer complimentary scent sprays and interior cleaners. I won't be returning here, back to driving to McDonough for a descent car wash.
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September 2023 by Julia Bertrand
I love the swift car wash but my car is never fully clean. The front of my vehicle is always still dirty. I asked the technician if he could scrub the front bumper and he said they are only allowed to do the back. The back of the vehicle is not the issue it is the front. Please make it make sense if I asked him to do so.
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September 2023 by J V
The service is getting worse and worse! No rags, nothing to clean the car after wash it, now no paper to dry the car or clean it, some vacuum cleaners don’t work properly… AND apparently nobody cares if you don’t want to come back! Lol God!
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August 2023 by Shalonda Miller
DO NOT USE this place. My vehicle received damage while using this car wash on 7/30/23 and I reported it as soon as it happened to Caleb. Caleb told me the manager Allen would be in touch with me within 2 business days. I waited 5 business days and still had not heard anything so I reached out. My email was blocked from my personal email that I provided to Caleb but it went through from my work email. So after calling customer service I receive an email today from Allen stating they will not be covering the damage to my vehicle. SMH. I will make sure I share this on every social media platform.
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August 2023 by Ashley Stanfield
We love coming to this location and business! The staff are all so friendly and treat you with such respect! I want to give a huge shout out to an employee, Douglas! Douglas showed a true act of kindness, and I greatly appreciate him and his thoughtfulness! I met one of the bosses, Allen, and he was extremely friendly as well. I hope Douglas was praised and rewarded in some way, for his generosity. Love this car wash and their staff!
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August 2023 by Charles Hernandez
Today, being an unlimited member, I went to get my car wash primarily because I wanted the tire shined. My membership does not include the tire shine, but I selected the upgrade for an additional $5 for ceramic, the highest option. My assumption was it would include tire shine, my main purpose. It does not. I spoke to the worker and he said he would “take care of me”. The Shift manager then came to me and said none of their upgrade options have tire shine….what? That’s ridiculous!!! The car in front of me just had tire shine. I watched it happen. I asked if there was anything he could do, because I wanted to get my tires shines, my main purpose since my unlimited package does not include the shine and paid additional $5 today. He said he could not do anything. I was not “taken care of”. I then said he would lose me as an unlimited member. He did not care at all. This is TERRIBLE customer service. I'm very currious if someone will chime in to fix my compaint.
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August 2023 by Alexandria Simmons
Came for a quick exterior car wash on May 27, 2023. One of the attendants was standing by the pay gate and offered me a promotion for $15 for unlimited washes for a month. Fast forward to today. I receive a $25 charge on my bank account from this company. I research to see what happened and realize that the attendant signed me up for a monthly service without informing me that my card information was saved or the fee for said monthly service. I figure out how to login to their system online and cancel this “monthly service.” I called their customer service line to request a refund and Adriana quoted the statement of because of the terms of service, I would not be able to get a refund. I asked to speak to a supervisor she said one would call me back. Fours hours later, no call back. I call back and speak with a supervisor, Ashley. Our conversation started our pleasant but Ashley stuck to the “terms of service” line. I explained the terms of service we’re never properly explained to me at the time of signing up and that I would like a refund. Ashley denied the refund but said I could still use the car wash until next month. I told her again, I don’t want to use it. I was under the impression I was getting one month and that was it. And again, asked for my refund back. After Ashley and I went back and forth for 14 mins, she HUNG up the phone on me.The business used a bait and switch to charge my debit card. I am very dissatisfied, disappointed, and unpleased with her unprofessionalism as well as this business’ practices. The few car washes I have had at this business have been subpar, but was used for convenience. I DO NOT recommend anyone to their business. They will take your money and hang up in your face.
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July 2023 by Celia Wynn
They have changed over to some thinner arms inside the carwash. It does not clean as well nor does it clean the tires. Whatever you do... do not get the membership. It's all kind of stipulations because they will not give you your money back, regardless of the service. I wish I could give a ZERO TO THIS COMPANY. LET'S CLOSE THEM DOWN!!Services: Auto detailing
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July 2023 by Emily Hamrick
Liked it better before they chained the cleaning supplies to the stations, but other than that, it's excellent
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June 2023 by Janie Hammock
Super bummed to be leaving a bad review, and also just cancelled my membership that I’ve had for a long time. I gave it one more try today, But since the ownership changed, it’s just very disappointing. Only one person at the entrance, so you do not get any kind of prewash (used to be 3-5 people out there pre-washing your entire car). They did away with the microfiber towels, and now they only have paper towels that leave paper dust residue all over everything. They are absolutely horrible. I used to come every week and leave with my car feeling brand new. Now I dread even going because I know it won’t be clean when I leave.
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April 2023 by ANGELIA LONG
For $20 wash it didn’t even remove the bugs in my grill, I had to scrub, they have bottles chained and you use paper towels. I’ll stay home and get a better wash than that. Never will go back to this car wash. I’ll try the new one on Jonesboro Rd.
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March 2023 by Sabomafoo
Overall this place is good, the wash is thorough and the vacuum work well. The only negative I have is the chain they put the spray bottles on it's not long enough to reach fully within my van and make it difficult to get the passenger side clean.
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March 2023 by Jay Warren
Tried to use my swift pass today but it didn't work. Someone quickly came over to verify some info and got me on my way to a clean car. Great fast friendly service.
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March 2023 by Connie L Smith
I paid $20 and my car was still dirty around the windows where the pollen had collected. I wish they had a hang up floor mat area like the new car wash places have for even a cheaper price.
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February 2023 by Khadijah Queen
I don't think I've ever been to a car wash where I felt like royalty. This particular car wash right here is hands down the absolute best point blank.. The young men that work here deserve a $10 raise! Both of the young African-American men that I encountered that was beyond helpful. I absolutely appreciate customer service on this level and will absolutely be back.
