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March 2024 by Parisse T.
On March 8, 2024 at 10:10 PM I placed the order with Walmart for a curbside pick up for AirPods. On March 9 at 10:11 AM. I received a confirmation text that my pick up was ready. I was unable to make it on March 9 to pick up my AirPods, but I was able to pick them up Sunday night. I arrived at the Walmart on Farrington Road in Lithonia Georgia at 7:22 PM. I checked in and advised that I was in parking spot 4. At 7:28. I received a phone call from a Walmart Associate who wanted to confirm that I was outside and she would bring my order shortly. At 7:29 PM I received an email, confirming that my order had been picked up. At this time I had not received anything. After waiting 45 minutes in my vehicle. I notified an associate that I was only there for one item. He asked me for my name and advised that he would go look for my order. He did not return for about 20 minutes. During his 20 minute absence I was able to get a young lady on the phone who was working in the pick up department. She advised me that she could not find my order because it showed already picked up. The gentleman came back outside and advised me he could not find my order. At this time I grew frustrated because I had been waiting over hour for one item. The associate advised that she would have to get a manager involved but the manager over the pick up department was not there. She advised that she was going to speak with another manager, I was able to speak with the manager Mr. Yusuf, who advised me he was not able to do anything for me until he was able to view the cameras to see what happened to the item. While I greatly understand why he wants to review the cameras for his store processes, I did not understand how I was penalized as a customer. I was unable to cancel this order or get a refund due to the order already being marked as picked up. I am still without my item and waiting for the store manager to give me a call back as they review the cameras. This is very frustrating as I am the paying customer and the only one being penalized. I waited over two hours with my small child in the vehicle, just to leave with nothing.
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March 2024 by Ron Solomon
It's clean and well stocked
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March 2024 by Travis Johnson
Always satisfied
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February 2024 by Ryan Hicks
Worst place on earth..it black women that work here so they don't answer the phone can't even get a oil change amd it was 7:30am don't recommend go to any other places then here need to be shut
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February 2024 by Lenny
This location is closing down because of all you burglars. Hope your happy
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February 2024 by Natalie Cucci
Watch your back. I was aggressively approached in the parking lot. Luckily, they saw my fiance and ran the opposite direction!
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February 2024 by Cj Henderson Benton
Terrible store with awful service, no cashiers self checkout only. Why would all toiletries be locked up and I have to tell a staff member what I need in order to get personal items? If they can afford to gate keep some soap and tampons they can afford to pay cashiers for checkout.
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February 2024 by Alana Stoutamire
The Store Manager is very Incompetent!
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February 2024 by Ashley Michelle
Online pick-up is awful at this location
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February 2024 by Monica WS
This Walmart is good outside of when I order curbside pick up and it takes forever to bring my stuff out. I do it a lot of Vegan food so it’s great that they have a better variety now before they didn’t. The staff has also gotten better over time.
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February 2024 by James Dyer
Very good
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February 2024 by Philmore Knott
Great place to shop, but remember, employees at the door will stress you for your receipt to be shown to them.
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February 2024 by Connie Singman
Hubby and I shop there almost every week. Clean, well stocked store. Prices are reasonable. Staff are quite polite. Recommend.
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February 2024 by Chanta Whitlow
Lines moving at a good pace today!
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February 2024 by Deliah Williams
Didn't have what I need
