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March 2024 by April Lawrence
all of the staff were welcoming, friendly, knowledgeable and competent
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March 2024 by D Caldwell
I typically go to a hole in the wall used tire place but they didn’t have my tire size. So glad they didn’t because I came here instead and received great service! Kevin who checked me in was very friendly and gave great customer service and the man who changed my tire (he seemed to have a Caribbean accent) was also very kind and patient as I cleaned out my trunk so the spare could be put back. This shop had great customer service and communication and even though there was a long wait, I was told this upfront and it made sense as it was a Saturday afternoon. I was out in the timeframe I was told and this was greatly appreciated! I will definitely come here for future needs.
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March 2024 by IcDeadPpl
I was able to get on the road in a timely fashion
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December 2023 by Horace Reid
They get the job done, but don't care if it fixes anything. I come here all the time to have my tires replaced, but the wait time is long, the place is short staffed. The staff is generally pleasant. I came in to fix a wobble thinking it was an alignment issue, it wasn't. Came back for a balance (because you don't get a balance with your wheel alignment), that wasn't the issue. I recieved no comments about potential fixes and I am pretty sure no one even drove the car to check the issue. I'll be back, but only for tire changes. Change your oil yourself people, it's not that hard and the equipment will pay for itself.
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December 2023 by NaDario Seays
I took my car to get a balance, alignment, and car inspection at this location at around 3 to 4 o'clock. I was there until 6 before they even touched my car. When they did bring my car around, I was told that nothing needed to be done. Of course I was skeptical due to the fact that I NEEDED a balance because my wheels vibrate badly (all four), the car pulled to the left slightly, and my brakes screeched but still had a few mills of brake pad left. Guess what, still does it after getting it "serviced". I ended up taking my car to another tire plus downtown, and OMG, I had a lot of work to get done. One tire is worn and needs replaced, the battery is about to check out, brake flush, all four tires needed a balanced, excessive dust made brake screeching, etc. I can tell you how ? and disappointed I am to be cheated like this. A location I "Trusted" to get my car serviced didn't even try all because they wanted to close on time, giving me false hope in thinking my car was ok, but wasn't. If I could I would love to leave no stars like the work they did no work on my car.
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December 2023 by Franco Hill
Tires Plus in stonecrest if you dont know will cheat you out your hard earned money. They charge you for some services they don't perform. If you have them do work please have another mechanic to make sure they complete any job your being charged for. IM SO SERIOUS!!!!! Also the name of the game for them is up sale. So know you will never just get charged for what your problem is it will always be something esle.
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October 2023 by THE IJ
Absolute worst experience ever. I waited almost 3 hours, and was told multiple times I was next to my car was about to get started on, and you know what happen I went to the counter, got my keys and walked right out to where I had parked my car initially and left, because nothing had been done to my car in the three hours that I had sat there. DO NOT GO HERE
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October 2023 by Rochelle
Do not and I repeat do not take your car here. I brought in my car for an oil change and today it’s leaking oil everywhere. All over my fan, on the ground, on my wheel suspension are, on my air filter box. Every where. I was driving and the check engine light came on and the. The oil change light. A complete night mare.Update, there’s no oil in the vehicle. I now have to return the vehicle due to their complete incompetencies of something that’s so simple to do.I did call and the manager was willing to send a tow truck so that the vehicle could come back to them so he could take a look at it. But I was advised by the seller to not take it back to them so I didn’t.
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October 2023 by Kez Des
Relocated from Stone Mountain and recently started going to this location .Thank you , Mr. Larry for your patience, and outstanding customer service .
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October 2023 by Gabriel Tarbutton
I've always had a really positive experience with Tires Plus. Customer service has always been top-notch. They do write estimates for all recommended work, but never make you feel bad if you do not want to proceed with additional work. I would not recommend going to tires Plus for all work that needs to be done on the car, but I would recommend going to tires Plus for tire related items. I always get my alignment and I always get new tires from Firestone or Tires Plus. They always have good deals, and if any mistakes are made they have always honored their warranty.This store is no exception. I really appreciate the level of service.
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October 2023 by Sheila Jones
Was very pleased with the service I received. And was told what needed to be done. My car is good! Excellent customer service! They open at 7:00 am I was there at 6:30 am ☺?
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August 2023 by ventrese dillon
Worst experience ever using Tires Plus. I have used Tires plus for every one of my cars since 2009 and this location was not at all like others I used. I took my vehicle and they could not find the part which was fine so I said I would order it. I asked the employee to write down what parts I needed and I also called back 5 times over the week to verify which part they needed. After 3 weeks of back and forth I ordered the part and the day I bring it in he informs me he needed the spindle not wheel hub assembly and then when I told him how many times I called to check and that thats why I paid for a diagnostic to be done why would he never say spindle. He then tried to throw in my face that I should learn to listen as if I don't know anything about cars. Little does he know I just can't fix it myself because I moved and everything is in storage. I told him if he had said spindle I would have bought one and he continued to be rude as if I was the one who didn't check what part was needed. I don't understand why they would allow the people at the front to give out info if they don't know what they are talking about. Also why did 3 different people lie when I asked them to verify with the mechanic who worked on it about what part he needs. Not one person ever mentioned spindle or even wrote it down anywhere when I got the diagnostic. I will never use this location again after wasting my time coming 3x for work they can't be done. Because of them I have missed a funeral, family vacation and birthday plans all because everyone there gave the wrong information multiple times. You are the mechanic so how am I supposed to guess from you saying it's the thing that connects the wheel bearing that you meant the spindle. It's sad I had to call the Tires plus all the way back in IA for them to get the info because the location here is straight trash.
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July 2023 by Maiya Minor
I’ve had enough with of Tires Plus and the horrible communication and wait times. I schedule appointments as I should and still have to wait 5 hours for a wheel alignment. When booking my appointment no one told me several wheel alignment appointments will be booked at the same time. It’s very inconvenient due to the traveling holiday and also needing this service performed. I will not be booking at this location going forward. Simple communication goes such a long way.
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June 2023 by Carol Lyons
The service was great. The wait time wasn't bad. I went in for a four wheel alignment on a Friday with a 4pm appointment and I was out within 90 minutes. I went to Firestone with a 4pm appointment earlier that week to have the same work done. Me and my car sat there for 1hr and 20 minutes. No updates no nothing. I finally, had to speak to one of the service tech to get the update on when my car would be seen. He said about 30 minutes so I just left. The service was terrible.
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June 2023 by andrew williams
Friendly staff great place but the way it is usually too long
