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November 2023 by Elizabeth Hladik
Had a wonderful experience here getting my husband his first brand new vehicle. We got the one he wanted for the price I wanted. It was a great experience. Go see Mike he will help you out.
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November 2023 by Jordan Mccolumn
At First I don’t have a so great experience, But Once I spoke to the GM HE changed my experience and assisted me in the best way possible. Rodrick was great and help me make a decision. he was very organized and gave me an excellent experience with coaching me . make sure you come visit these guys great experience overall ! thanks to the GM AND my sales person even the finance manager
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November 2023 by Lynne Brite
If you are in the market for a Toyota I highly recommend Nelson Pugh as your go to sales person at Nalley Toyota Stonecrest. He is friendly, professional, respectful and listens carefully to concerns and needs. He made the car-buying experience 5 stars for us. I cannot say enough about how well we were treated as customers.I would also like to mention what a great professional Clive Holmes in financing is as well. Really couldn't ask for a nicer more patient finance person.
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November 2023 by Zaria Swift
Mr. William Wright was such a huge help. This was my very first time going in and looking for a new car. He made the whole process easy and very understandable. Mr. Wright didn’t leave any information out. He made sure I was getting the best deal with whatever I chose. I am so thankful!
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November 2023 by infnity design
Chelsea was amazing she was patient and professional. The whole entire staff is nice. I love that the coffee accommodation and my daughter she was comfortable there to seating and we left right away. Thank you.
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November 2023 by Mark H.
I'll tell you this, four years later I feel compelled to come on here and share the horrible experience I had at this place. Test drove a Corolla with a pleasant saleswoman. But the manager was a name I can't repeat here. I didn't earn a lot at the time and desperately needed a car. He treated me like filth who wasn't worth his time. He scribbled a ridiculous offer on a piece of paper. When I said I'd think about (knowing I'd never be back) and got up to leave, I reached for the paper but this guy forbade me from taking it with me. Rude, unprofessional, snobbery. I went to Carmax and got a car the next week. I've got a great job now with a great income to match. I could afford a Porsche if I wanted one. I don't. But I will NEVER step foot in this place again.
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October 2023 by Brittney Perez Torres
At this dealer I had a totally different experience than other dealers from the first time I asked a question Nelson was very attentive and helpful and helped us in every way . He is a very respectful and kind person. Me and my family felt happy that Nelson was our sales person. And when ever we had a question he was always there to answer them as best to his ability. Victor was also our finance person that we enjoyed as well he was kind and explained everything and helped us with buying our 2023 Toyota sienna. I overall enjoyed my experience with Nelson and Victor at Nalley Toyota of Stonecrest.
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October 2023 by Alicia Gore
The direct experience was not bad, my sales person was excellent. I had a concern with communication where twice we were left waiting for some time because it was not communicated with our sales person that we were finished with another department or we returned. No one asked if we needed further assistance just left us there so I had to call my sales guy directly to communicate that with him. Coming from customer service it should be recognized everywhere even if it isn't your "customer", everyone should be perceived as your customer. Otherwise, again my sales guy seemed like a fresh spirit with tons of valuable information and made the process very smooth.
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October 2023 by Nick Niesielowski
Justin and Greg were great to work with. They were very personable and easily answered all of my questions regarding my recent purchase in a professional manner. In addition, they were very kind and showed much care and concern for my wife who was recently in a car accident. I highly recommend purchasing a vehicle from them.
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October 2023 by Sandra B
The sales process went pretty smoothly. There was a little confusion about the mats for the car, but that was resolved by the manager. Our sales person, Derrick, was very polite and professional. I was given a fair trade-in price for my 2014 Avalon.
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September 2023 by Kuebla Ross
I deleted my original review so that no negativity was displayed. Initially I had an issue regarding 1 of my parts. However, Mr. Phillips (Andy) heard me out AND went over & beyond to make things right. Customer retention is very important & I can’t thank him enough for his diligence. I also appreciate A. Weaver (service advisor) for her peaceful/pleasant demeanor & her knowledge. Kudos to Nalley Toyota Stonecrest for employing such caring individuals.
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September 2023 by Mask Off
I had an enjoyable and great experience working with Oliver, Justin and Blake. I never felt scammed or rushed. They were knowledgeable about the cars and had some great recommendations. Blake went over and beyond to make sure I was happy with my purchase. I appreciated their teamwork and positive attitude as buying a new car can be very stressful and my experience was everything BUT stressful! I highly recommend anyone looking for a car to head on over to them. They will make sure you enjoy your experience and find the car you need!
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September 2023 by Denise Taylor
It was worth the wait to know that I came in for one thing and everything was checked out. As usual, it was an awesome experience! Thank you so much for your exceptional service. God Bless!
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September 2023 by Glenda Barrett
I’ve been taking my one owner 2001 Avalon to Nalley for at least three years. When I purchased a Toyota my plan was to get the 300k miles I’ve heard about. More than satisfied with the service I’ve received. Today was above and beyond in my book. They could have taken advantage and charged this “older” lady for service I did not need. I would have handed the card over, thanked my great service advisor Chelsea Hale and walked away. Walked in with my check engine light on and walked out with it off all at no charge. Win! Win!
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August 2023 by Alex R.
Love coming here to do all my car needs. My go to service advisor is Jaylond,she is super knowledgeable and will get you in and out in a timely manner.
