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March 2024 by Hana Hargraves
I was treated with 5-star service from the moment I walked into this MetroPCS location by a store employee named O'Neil. I bought a Motorola 5G phone, added a new service line, and even brought in my own SD cards to have them installed in my new phone and old one. Not every MetroPCS store provides such stellar customer service like this location. They were definitely worth the extra drive and I recommend others to go check out this MetroPCS location next time ??!
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March 2024 by Detivia Marshall
Just added a line awesome
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February 2024 by Harley Beatz 561
Sidney gave great customer service ✌??
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February 2024 by Autanzia Johnson
Sydnee and Mike were exceptionally well and very knowledgeable
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February 2024 by Monica Caulton
I was devastated after my Note 10 Plus was recently stolen while I was a work. I work in the retail industry and know the importance of providing A+ customer service. Well, that's exactly what I received when I visited the T-Mobile store on Panola Road.The team working that night was Nyne, Kim, and Antwon. I had so many questions and they answered them very thoroughly and expressed compassion with regards to my stolen phone. They took their time to show me different phone options and features.I am not an impulsive buyer so I needed a day or two to make a decision. I returned to the store within that same week looking for my A-Team. It was a different team working that night and Jarrell and Bobby provided the same stellar customer service. I am extremely happy with my new phone and the T-Mobile employees working at the Panola Road location are to be commended for their dedication, hard work, and excellent service!!!!!!!! :-)
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February 2024 by Jeneisha Ellery
I would like to know the stores number to call and ask a couple questions I cannot come into the store to do that. How do you reach someone in store with the number being changed ?
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February 2024 by Tanaja Mclean
I really enjoyed my experience with Sidney and Michael, they treated me and my daughter like family and gave me their full attention. I highly recommend this Metro by Tmobile on Panola. If I could give Sidney and Michael 10 stars I would. Customer service top notch!!
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January 2024 by Brianna Jochell
Micheal was exceptional!! He greated me kindly and was able to assist me and had me out of there in no time.. Thank you Micheal ❤️❤️❤️
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January 2024 by Audrey Boule
thanks to these guys I have new service and love my new phone. the customer service was outstanding
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December 2023 by Heidy Vicente
Mike was amazing! I was having problems with my phone and he was able to assist me! Highly recommend him!
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December 2023 by S.A. Poole
Shy and Sydnee was Soo lovely and they are such a big help too me. Love these lady they are amazing.
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December 2023 by Maria Nyakarundi
If I could give a 0 I would. I came in, the sales people were so nice, and friendly, but sold me a product that was not able to be used in my home. So that was a wasted trip, wasted time an I was not told it couldn't be used, they just sold it to make a sale. This created a delay in my work day. I go back to return, only one person was there from the day before but he was still very nice, but had to ask what to do in this case. His manager who's name is : YOYO, was very very very rude. But for what, she never came to the front, she was not talked to by myself, so there was nothing rude going on. She was just mean to her sales man. While going through the return, I was due a refund, they did not have any change to give me. Why did YOYO tell us to go get change from behind the wall, never even came out to greet us. Who tells the customer to go get change? WOW, the store just opened, and there was nothing but attitude from behind a wall. I hope the sales people go somewhere else to work cause they were very nice. Do not go here if you are doing more than paying a bill.
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December 2023 by Patricia Woulard
The best coustom service and for people with bad communication and will also help you out if they think you will need helped my mom out so much saving her screen
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December 2023 by Viveca Stovall
The Assistant Manager Sydnee gave me very good customer service. She was very helpful in helping me.
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December 2023 by Lanae Davis
Cindy and Micheal was so great I was in and out fast. They are both knowledgeable about everything. Friendly and very respectful. Couldn’t have asked for a better service. My daughter had the best case on her phone and they managed to take it off without a scratch or break. Thanks guys much appreciated she is going to love her new phone. ?
