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August 2024 by Iyana Crawford
I came in on 8/9 around 3:50pm. A young lady working there named Samyra was extremely rude and unfriendly. I have been interested in changing my foundation and came in for a foundation test. I usually spend a significant amount of money with MAC and to come in and have such an unpleasant experience is disheartening. There are several makeup products and I choose to shop here because of the great quality and the customer service experience. I was highly disappointed in my visit today.
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April 2024 by Alexis Whitehead
Had an appt set at another makeup vendor in Stonecrest Mall for my daughter's prom. Once I arrived I was told my ONLINE appt could not be honored bc they were prioritizing phone appts. I made my way over to MAC PRAYING someone could help us. We encountered Drew who not only saved the day, but stayed over her appointed time to help! She did amazing work, was very knowledgeable, and easy my worries. We will definitely be back for all of our makeup services. Thanks again Drew!
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April 2024 by P Pardue
I hate the way the manager Keena did my girl Kiki. Foul play.
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August 2023 by Mary Catherine
Maddy is the most professional makeup artist ive met. She will leave you satisfied with her professionalism.
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April 2023 by Chanel F
Thank you so much to Keena! She went above and beyond to make sure I had what I needed during an upcoming event. Amazing customer service and knowledge of the products!
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December 2022 by E’Lon Chanél
I work at Macy’s.Last week I was asked by a customer what makeup I had on, so I informed her it was in the Mac department. Long story short, I was handled by a very unprofessional young lady by the name of Ray. At thee end of thee day I went over to grab a few items I ran out of after sending mutiple clients over to make purchases. By this time she is thee only employee there, and she is on her phone, on FaceTime talking to someone. She was very dismissive until she realized I was making a purchase, then her demeanor CHANGED COMPLETELY! So fast forward to this morning. I come in for work, and 30mins into my shift, I’m approached by thee young lady, infront of multiple Macy’s employees, very rude, very aggressive, LOUD, and again, very unprofessionally! Telling me A BUNCH of people told her what I said about her and she doesn’t need me talking to anyone but HER! I was in hope her attitude would’ve possibly adjusted, or maybe she would’ve been coming to apologize. But NO! She literally came over and simply proved my point. She, in my opinion, gives Mac, a bad name!
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November 2022 by Chanél
I work at Macy’s.Last week I was asked by a customer what makeup I had on, so I informed her it was in the Mac department. Long story short, I was handled by a very unprofessional young lady by the name of Ray. At thee end of thee day I went over to grab a few items I ran out of after sending mutiple clients over to make purchases. By this time she is thee only employee there, and she is on her phone, on FaceTime talking to someone. She was very dismissive until she realized I was making a purchase, then her demeanor CHANGED COMPLETELY! So fast forward to this morning. I come in for work, and 30mins into my shift, I’m approached by thee young lady, infront of multiple Macy’s employees, very rude, very aggressive, LOUD, and again, very unprofessionally! Telling me A BUNCH of people told her what I said about her and she doesn’t need me talking to anyone but HER! I was in hope her attitude would’ve possibly adjusted, or maybe she would’ve been coming to apologize. But NO! She literally came over and simply proved my point. She, in my opinion, gives Mac, a bad name!
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November 2022 by Lola Adewale
Keke treated me with such disrespect every level, totally unprofessionalism.
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December 2020 by Vicente' A. Sumpter Jr.
I'm surprised the lack of cookware, my reason for going into MACY'S today. I still spent money and the staff were very friendly and polite.
