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March 2024 by Natalie Hemphill
Love the store. The only thing is I wished they carried larger size clothing.
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March 2024 by Lashay Thorpe
Did NOT want to even give 1 star. I am a true HT and BL girl! Specifically for Disney merch. However after coming to this store for years, I can truly say I hate this store. I literally ONLY use this store because I live close to it and it's closest for pickup for my online orders (ship to store is free.) I am sick of them using a knife to open orders! It's against the law to open someone elses mail! Just because it has the shipping address for the store doesn't mean it's their right to open packages! STOP THAT! If your policy is for the package to be opened before leaving then let the CUSTOMER (the person it's addressed to) open it! Furthermore, the mexican/white chick who claims to be a manager is extrememly NASTY! When you order a package online, if the 25% coupon is not in there the store has to give you one! Trust me, I have called customer service several times on this because this store is always trying to hold back what's due to customers! FURTHERMORE, this mexican/white "manager" chick has ruined several of my packages because she opens them with a damn knife! I am sick of her and I will get her name next time I am in there and she's there. She rather put sensors on merch than to help the customer. I am tired of being nice to her only to get a nasty attitude BUT then that comes from the top! I'm guessing this girl is an ASSISTANT manager because when I demanded to speak to a manager she claimed to be it but went and got the black girl, short hair and lazy eyes. She's ppretty rude too. I think she used to have purple and pink hair too. When expressing concerns, she looks at you literally crazy, with a "i don't care" look. Yall better get right in that store and rmember it's customers like me that's spent thousands of $$$$ that's even keeping yall with a job. If you don't like working directly with people, WORK FROM HOME! Sheeesh!
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September 2023 by lolbit Hernandez
Great merch of all kinds! I especially love the anime merch.
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July 2023 by Toya Woodard
Walked inside, no customer service. Employee did not speak, did not ask us if we needed any assistance, did not acknowledge that we were in the store at all.
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June 2023 by Jonathan Post
I have to say I appreciate Hot Topic trying to balance selling provocative stuff with realizing they are in a mall where kids and families shop. I think they generally do a very good job walking the line carefully. I like that this is a place where they accept employees as themselves and don't try to make everyone fit in a cookie cutter mold.
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May 2023 by Ashley Redd
Love this store. This location is vibes. Employees are attentive & helpful when needed. Easy to find t-shirts & accessories
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April 2023 by Theresa Kenton
Had outfits out that had only one set. Did not offer to look online or in other stores.
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February 2023 by Allen Johnson
Took my granddaughter there. She loved it.
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January 2023 by Amber Payne
I have loved hot topic since I was very young !! The atmosphere, the items, and just how I feel when I'm there. It's dark, and give a real goth/emo vibe (which I love). I found these bracelets, and got them for my husband and myself to wear. Hopefully he will, and won't break it the first day back at work. ?
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January 2023 by Jessica Jones
Will always love this place. I find some of the best Harry Potter stuff there!
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January 2023 by Miya Edwards-Leach
My daughter loves this store.
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November 2022 by Lawrence Post
Plenty of selections on T Shirts. And they've got stickers.
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October 2022 by TAMARA MCFARLIN
Store advertising it sells magazines and it doesnt....
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September 2022 by Jordan
Terrible customer service. A woman with pink and black braids was very rude to me and didn't help me AT ALL. And this isn't the first time this has happened. If this is how your employees treat your customers then you won't see me again.
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April 2022 by Cremation
Terrible customer service. A woman with pink and black braids was very rude to me and didn't help me AT ALL. And this isn't the first time this has happened. If this is how your employees treat your customers then you won't see me again.
