Dekalb Auto Salvage is a reliable and helpful business known for excellent customer service. The staff, including Wendy, Mj, and the front desk team, are professional, knowledgeable, and go above and beyond to assist customers. They are quick to find and prepare parts, often within 30 minutes, and can ship items across the country rapidly, with parts arriving in just a few days. The team is helpful in solving issues and providing detailed information, such as photos and tracking numbers. Customers appreciate their willingness to help, whether it’s finding specific parts, rebuilding brake systems, or providing spare parts. The business is described as wholesome and friendly, with a strong emphasis on helpful service and quick response times. However, a suggestion for improvement is better signage at the location. Overall, Dekalb Auto Salvage is highly recommended for quality parts and attentive service.
