Citizens Trust Bank is recognized as the last Black-owned bank operating in Georgia. Customers generally report positive experiences, highlighting friendly and knowledgeable staff who often recognize regular clients. The bank's service is seen as comparable to other financial institutions, with staff providing good customer service and efficient assistance. Despite some computer issues noted during initial visits, managers have found workarounds to meet customer needs, and efforts to improve have been appreciated. Customers also praise the bank's safety protocols, especially during the lobby reopening amid COVID-19, with tellers and security personnel being helpful and attentive. The bank's online app and website are well-regarded for their functionality, allowing users to add accounts, monitor their finances, and receive fraud alerts. Mobile deposit options are particularly helpful due to the limited number of physical locations. Overall, perceptions vary, but many customers feel satisfied with the bank's services and safety measures. Personal interactions with staff, such as a teller who is recognized and consistently pleasant, contribute to positive experiences. While some have expressed concerns over computer issues, the bank's proactive efforts and friendly service continue to foster loyalty among its clients.
