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March 2024 by Linnette Linnette
Great Customer Service and ease in getting my care an oil change
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March 2024 by Jacqueline Fields
From the time we entered the door, until we left the service was great! We were traveling, and had a problem with a rental car. We were serviced almost immediately. The entire experience was great!
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February 2024 by Karen R
Didn’t give me too much of a hard time. But I wouldn’t trust them with my truck again.
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February 2024 by Ayanna Powell
Great people and awesome service !
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February 2024 by Aidan
There is no point of setting an appointment at this place, this is the second time this place gave me very slow and poor service at an appointment. It has been two hours since I’ve handed them my keys and they haven’t even pulled the car in to look at it yet. I only came for one tire! They have no sense of urgency and will have you waiting over 3-4 hours before they even take a look at your car. The first time I came here they called me back after me waiting 4 hours just to try to up-sale me to buy like 6 others things after I was very specific on what I wanted done that day, and today as I’m on my 3rd hour of waiting I go up to ask when it’ll be ready and the lady up front comes out and says “They’re about to do it real quick” I’ve been here for 3 hours why did they not BEEN did the service “real quick”. Do not spend any money here.
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February 2024 by Ebony Smith
Yesterday was my last straw. I won't ever be going back to that location. Waited for 3 hours for 2 new tires and an alignment. Only for me to get in my vehicle and realize my steering wheel was not aligned properly with my tires. Only to go back to tell him and he acts as if I'm making something up. I have a pic of what it looked like after I parked. How can I upload it here?
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February 2024 by Erica Davis
Customer service was really awesome at this location.
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February 2024 by Chanise Green-Pressley
Service here was phenomenal. The manager Nile helped me with all my concerns and was very efficient. As a female I would recommend any female who doesn’t like being taken advantage of to come here.
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February 2024 by Roseen Carrington
I have always had exceptional customer service experience at Lithia Springs Tires Plus from William. William is very professional and always provides excellent customer service. Thank you, William, for your service.
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February 2024 by Jasmine G
The men in the shop are very welcoming and have great customer service. Went above and beyond and made sure I was a happy customer! 10 out of 10 I highly recommend and a huge shoutout to Tyler for going above and beyond to make sure I understand everything that my car needed before I left.. great customer service goes a long way keep up the great work!! (:
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February 2024 by K
I visited this location Thursday, 1/19 for air in my tires due to the expected drop in tire pressure due to the weather. However, I was told that I needed to come inside and “register” in their system in order to do so. As someone who has worked in management in this industry for many years, this is not standard practice of needing to generate a ticket for simple AIR in your tires. I respectfully declined and walked away as they were just one of many shops along my route.Additionally, maybe a year or so ago I visited this location with the same request, was told to pull alongside a bay, and was given air no problem.When I called the corporate number today, they confirmed that this is in fact their practice due to deeming it a “liability” after people filing complaints of vehicle damage after receiving air?? While that’s …somewhat understandable, the solution in place isn’t.I was able to go 10 minutes up the road to another franchised company that’s known for having an accessible air machine outside of their establishment even after business hours. They even saw me and told me to pull up to the 1st bay and offered to do it instead.This is my first time hearing of this “practice” due to a seeming “liability”. If you’re not privy, they may tell you they need to remove your engine just to check your oil level. I’ve never trusted this location with anything major on my vehicle so have never had to pull into their bay, even though it’s one of the closest shops. After hearing this new “practice”, that certainly won’t change. Can’t recommend.
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February 2024 by Tiffany S
As I was leaving Atlanta after an overnight stay during holiday travels, I noticed one of my tires was low. I stopped at a couple gas stations with air along Thornton Rd only to have the machines deflate my tire even more, probably due to a broken stem in the gauge - Thanks QT and RaceTrac (eyeroll).But luckily Tires Plus was right next to the RaceTrac, so I stopped in there to ask if they could add air. James was working at the front desk. He greeted me pleasantly, came out and inspected the tire and told me to pull up next to one of the bays. He filled my tire in a matter of seconds and I was on my way with the peace of mind I needed to make the rest of my journey home to FL. Thank you James and Tires Plus for providing this service without any hassle!!!!
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February 2024 by TJ Williams
The Thorton Road Tires Plus Team does a great job with customer service and transparency. Make sure you ask for Will. He is always helpful, informative, and ensures a satisfactory experience.
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January 2024 by Jerome Bates
The customer service was superb and I was able to leave the place very satisfied and safe. Thank you
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January 2024 by Derrious Frazier
Great customer service make sure things get done and very honest