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December 2023 by Unique Wright
The deli area is extremely SLOW. I’m convinced they move soooo slow to encourage people to leave the line (which happens all the time). I think it’s ridiculous to take 20 minutes to make a sandwich. If you order online your order is NEVER ready when it should be. One lady went to the isle to get banana peppers with gloves on and came back and continued to make the sandwich without changing gloves ?. I expect so much more from Publix!
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December 2023 by Luvera Wright
Horrible experience with preordering days in advance. First the phone goes to 8 people before the department I need. Then I’m told a pick up time. A hour after pick up time it’s still not done. This has happened twice. Then my orders were wrong. Everyone was nonchalant and literally had a idgaf attitude. And surprise the person who runs the store wasn’t available
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December 2023 by WR Wolfe
Overall, the store is clean nice but the employess are SO SLOW.Seems like there is never any decent food in the deli and only get a rotisserie chicken available every once in a while. Last night I stopped for a sub and the lady in front of me was being difficult - first she wanted chicken tenders, gets out of line and not wants them made into a sub - oh and then lets put all the lettuce, tomatoe and onion in a bag instead of on the sandwich. Deli has one person making sandwiches and one guy doing something with the fryer - dong everything he can to NOT serve or even look at customers... Why at 7pm at night is the deli looking like a train wreck? Nothing worth having - no fried chicken, no rotisserie chickens? Finally, I get my sandwich and check out - again SLOW. These new people have zero sense of urgency or customer service. Got the sandwich home and the meat is thin - like anorexic thin. Could have done better elsewhere. This store is also EXPENSIVE. For such a large chain, they should be getting better prices.
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October 2023 by Christy Humphrey
I don't know the kid's name that was making sandwiches the particular day I went 10/4, but I was having a rough day and as busy as he was, he was still really sweet and had smiles for days! It was very pleasant.
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October 2023 by Ethan Ringrose
Not bad for the area. They do what they can in this lower income part of town. I literally watched a younger black man walk in just before me and steal a gallon of water and who knows what else. I told an employee as it was happening and he said "oh, yeah that happens sometimes". Unacceptable.
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September 2023 by Neesha King
Moved out of state and missed shopping here. Came for a visit and loved the "Buy one get one" deals. Store was nice and clean. Employees were friendly.
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September 2023 by Valerie Scott
The store was nice and clean, but the lines were very long to check out. I hope it was an isolated situation. I was able to find everything that I needed.
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August 2023 by V VP
This is my favorite Publix. I've shopped here for years. Publix is one of the cleanest grocery stores to shop at, so gives a good shopping experience. I've never seen dogs in grocery carts and so forth like at Wal-Mart. Also, twice I've had card issues there, both times a different cashier insisted that they take care of the bill ( wasn't a big basket full either times), but even though I was like, no don't worry about it! They insisted and took care of it! There are some good people working there and I hope they have much success in life and that they are given the same love from others!
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August 2023 by Brit W
I frequent this Publix quite often and I just had to leave a review because this was just completely unacceptable. I came to grab 4 items this morning. There was only one check out line open. No big deal. I just get in line and wait. The cashier tells me and a couple other customers that we can check out at customer service since we only have a few items. When I get to customer service to start checking out, Melinda starts berating the young lady helping bag at the open checkout line in front of all of these customers about opening up another line. I could tell the girl was flustered. Melinda then throws her hands up and rolls her eyes then turns to me and says “Okay what do you want”. She was so rude and nasty. While she was doing all of that rushing to get me out of the line she charged me twice for the same item. I know customer service can be hectic sometimes but berating an employee in front of everyone and being rude to a customer is never okay in any scenario.
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August 2023 by Shane Perry
I have sent several emails to this store. I order through Instacart and it never fails that they have one or two items out of stock. I don’t know why they can’t keep things in stock. Also on several occasions the fruit (particularly the strawberries) have at least one bad strawberry in it. I never have these problems with the one on Chapel Hill.
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July 2023 by Iamzesty Brown
I visit this location on occasions and have noticed the people and customer service has changed tremendously. For example, I visited the deli and had to stand in-line which wasn’t unusual. The unusual part is standing in-line while the publix worker Tony chats with this lady for 30mins. He literally stopped making her sandwich and stood there talking. When it was my time to place my order, I looked back and their was eight people behind me. The Tony employer then starts to rush with my sandwich. When I would tell him what vegetables I wanted, he gave a smart remark. He made it so messy I gave it away. If he’s the new person to start making sandwiches, I will not send my employees here for lunch. Not to mention all the flies flying around in the store.
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July 2023 by Beth Hinson
This store was packed and the people in it including employees are not friendly at all. Employees will stand right in your way and never even budge so you can get what you need. They were stocking shelves I understand that but I shouldn't have to walk around the store and come back after they move bc they won't even acknowledge you trying to grab a thing of oil.
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July 2023 by NATASHA LUMIERE
Tiffany in the Deli was extremely helpful.She was friendly and helpful; assisted several customers at the sandwich station when the other team members didn’t.Tiffany stated she wasn’t trained to make sandwiches but she would do her best. She did a great job and maintained an upbeat attitude.
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June 2023 by Tyler Curry
Absolutely love this Publix. Everyone is very friendly especially the cashier Madison. She always has a sweet spirit and lovely smile and willing to help. Deli is a little slow and unorganized but ordering ahead always makes it easier
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June 2023 by Brooks Landscaping
Friendly environment and everything is always in stock. I love their hometown feeling where everyone knows your name. We have come here for years
