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August 2023 by Eddie V.
Went today to look for a f150 not a salesman in sight. Spent about 30 minutes looking and no one came out. I went back to my truck and saw 2 salesmen sitting outside just chillin. I guess they get paid by the hour cause they don't try to sell anything. Went to the Chevy dealer next door and immediately someone was out making sure I was taken care of.
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February 2023 by Charles H.
I am extremely disappointed in my experience at Lithia Springs Ford. Every vehicle that I have owned has been a Ford vehicle, so I have dealt with many Ford dealerships. None of those experiences has been just wonderful, but my experience with Lithia Springs was by far the worst.I placed an order for a new Bronco roughly 1.5 years ago. I was very excited, as I have always wanted one. I looked at several different dealerships to place my order with, but I never felt comfortable with the knowledge of the Broncos from those dealers. That's when I found Lithia Springs and they seemed to be able to give us some decent assistance with placing the order, so I decided to place my order through them. I won't blast the salesman on here (I'll just call him W.B.), because he was a nice enough guy in the beginning, but just extremely non helpful and in the end turned out to be very pushy and uncaring. Little did I know, the "assistance" that I received in placing the order would be the extent of decent assistance I would receive from these folks.I knew it would be a while before my Bronco would be ready, so I didn't keep my hopes too high. I would call from time to time to see if there was any news, but there was never any news. I did get a call within the first few months of 2022 to tell me that I had been pushed to a 2022 Bronco, which was understandable. I also received another call in December to tell me that I had been pushed to a 2023 Bronco. I was also told that it would most likely be a while still before my vehicle reaches production. Broncos are still extremely backordered, so there is a possibility it could even be pushed to the next year. Ok... I guess it is worth the wait for a vehicle that you have been wanting for years.Fast forward not even a month to the beginning of January 2023, W.B. calls to tell me that my Bronco just arrived on the lot. Excuse me... What?! You just told me a month ago that my Bronco was being pushed to the new manufacturing year and could even be another year given how slow things are moving. Now you call me on the day of delivery with absolutely no warning whatsoever that my Bronco was being scheduled for delivery, let alone even telling me that it was moving forward with production.Like I stated earlier, I've bought lots of Ford vehicles and even ordered a few of them. I have always received ample notice and been given detailed scheduling of where my vehicles were in production, when they would be finished, and when they would be delivered. This all usually happens at least a month in a advance.None of this occurred with this Bronco. When we questioned W.B. about this, he said he emailed us about it. Come to find out, he did email us, but was sending these emails to an incorrectly typed address, which is odd because I've shared about a dozen emails over the last 1.5 years with this man, so he 100% should have my correct email address. He apparently just typed the address wrong. This was of no concern to anyone at Lithia Springs and was just shrugged off as a simple mistake (Oh Well)However, what they consider to be no big deal is in fact a big deal for me. I now have to scramble immediately to try to sell my current vehicle, which I would have been happy to trade, but was offered well below blue book value for. My only other option is to try to sell it myself, which takes some time. In the mean time, not even 36 hours after going to the dealership to see my Bronco that was delivered THAT DAY, W.B is texting us asking when we plan to come pick up the Bronco. It's like dude... I just found out that the Bronco existed. It's barely been a day, you're screwing me on my trade in, I have to sell this thing myself and it's going to take longer than 36 hours. The reply we received back was that they can't wait forever on us. (ONCE AGAIN, ITS ONLY BEEN A DAY AND A HALF, CALM DOWN). It was right about that moment that we decided that this vehicle wasn't worth that kind of stress. They were only concerned with their time and their money
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January 2023 by Adam R.
DO NOT SHOP HERE. JP in the used car department is FULL of it. He lies and guarantees things just to get a sale. I will never purchase another car from this place. I was bamboozled.
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November 2022 by Douglas York
Nice people and easy to talk to and ask questions.
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November 2022 by Demi “Ghede Nibo” Thrasher
Best Ford location ever!
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June 2022 by Shannon S.
The absolute worst dealership. Please, please, please go elsewhere to purchase a vehicle. We bought a 2021 brand new Ford F-150 here and have had nothing but problems. The service department can't tell us why we keep having so many issues and won't even help with a rental reimbursement or a loaner vehicle when we've been without a car for 5 days. Car rentals aren't cheap, but we have to get to work and take the kids to school somehow. I would just like a little more care and concern from a business that we spent quite a bit of money at. That's all. Lithia Springs Ford doesn't care.
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May 2022 by Effie N.
Flew into ATL and had to drive to Huntsville. Low pressure tire light came on. Stopped at this super busy Ford dealership to get some air and hope it wasn't a nail. They had us pull thru and filled the tire with air. Waited maybe 10 minutes total. Tried to buy the service person lunch- he refused- so here I am to review this dealership as a thank you! As a Ford owner it's always nice to find great Ford dealerships!! Well done!
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January 2022 by Josh R.
2 stars because the salesman was great. I really feel he tried to help me out. but the dealership itself... I bought a 2016 Land Rover discovery sport. when test driving it the Break light was on. so I said as long as they get that figured out and fixed I was happy with the car. they said it was done. but it seems now that the service dept just cleared the code. less then 30 days later the light is on again and I am being told I need new breaks. I have not even made my first payment on the car and I need new breaks. yes it was purchased "as is" but I was told that the breaks were resolved. sweeping under the rug is not a resolution. I approached with a fair offer to fix this. and it was refused.
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December 2021 by Rj B.
I would highly advise using a different dealer if you have to bring your car to the dealer. They are not responsive. They do not know how to handle repeat issues. Their upper service management is NOT responsive. I bring my car here because Rita close to work. I would prefer taking it almost anywhere else. I'm not sure why Ford doesn't investigate and revoke their Ford dealership privileges.
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November 2021 by JIMMY JACOBS
Always have what I need
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April 2021 by M W.
ABSOLUTELY HORRIBLE CUSTOMER SERVICE. The woman in charge of the service department doesn't return phone calls and she just so happens to be the only person at the store who deals with repairs. Called multiple times in a single day - the same day I was told the part would be in and to be prepared to bring my car in - and never received any calls back. After spending $50,000+ at this dealership, you'd think they'd treat a customer better. Would not do business here again.
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November 2018 by Phil Adams
Got my oil changed took a little long but good service and price
