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January 2023 by Helena E.
If you want to find the best Kroger in the neighborhood, keep looking because this IS NOT it. From the old, loud, screeching carts, to the store always being out of inventory, this Kroger is a hot mess. Some of the staff are friendly, but the ones at self check out in particular are not the nicest. I don't think they get the best treatment as employees either so that may be half of why they're always moody. There also seems to be a disconnect with store managers and the rest of the employees on the floor (from what I've seen). Something is always wrong with two or more of the self check-out kiosks (there are six total), and the food doesn't seem the freshest. I always find issue with their produce. As another user said, this Kroger badly needs to updated. They don't have a great hot bar and are missing many features that newer grocery stores have. I will say that the prices are comparably low for food items, but you get what you pay for. There used to be a Bank of America in the store but it was completely removed. I added an additional star because the store surprisingly has a pretty good nondairy selection and I can usually find keto items here. Emphasis on surprisingly. If you're looking for a step up, I'd probably recommend going to a different neighborhood grocer.
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May 2022 by Giselle K.
They will never have the things you need!! Fruit is not fresh and looks very old. Publix over Kroger any day!!
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February 2022 by Dora Stokes
I was so very happy to get my Kroger bag filled with goodies yesterday after shopping! You guys Rock!
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October 2021 by Doug G.
This Kroger anchors a shopping center at the corner of Thornton Road and Maxham Road in Lithia Springs. It features a fuel center as well. This location is an older generation Kroger and not only shows it's age in condition, but also offerings. They feature the hot bar, deli and bakery...but not the sushi bar, cheese island or a well equipped sandwich bar. Additionally, the shelves had a lot of empty spots throughout the store. Condition wise, this Kroger, on the inside and out needs some help. The floors are old, stained and chipped throughout, same with the ceiling. Signage is faded and front end is equally worn. Fuel center showed the same age. And those bathrooms... Service was non-existent. I encountered a few folks on my short trip in, but none spoke. I had to get the self check cashier to come over to clear my screen and even then she did not speak. Overall, not a super great representation of Kroger. I'd happily drive a few more miles to hit the ones in Mableton/Smyrna.
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December 2020 by Todd Holbrook
Very busy but everything I needed was in stock which is a good thing
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December 2020 by Frank G Garza Jr
I recommend you the online order and curbside service.
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October 2020 by N D.
This is the second weekend in a row I've had an altercation with a disgusting thug who refused to distance in checkout. This store needs security. There are now ghetto pop ups in the parking lot with "entrepreneurs" selling t-shirts, comforters every weekend. There are never any carts, indicating the patrons are stealing them. Thornton Road has become a toilet. I will take my business to a safer shopping environment.
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August 2020 by Jeff M.
The worst Krogers in town... 3rd time I've made a purchase and got home to find items missing though they were paid for... the customer service is never good!I will drive 20 minutes out of my way, versus go to this location ever again...
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June 2020 by Jack C.
We always have great service here. The staff is friendly and helpful. Other than the panic buying from greedy people the selection is great. Normally check out is quick and efficient. The meat and produce departments always have great help.
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February 2020 by Elys D.
Self checkout wasn't working so I had to go to a register and I wasn't given the right amount of money for my cash back transaction. Had to leave the bank and go back for the rest of money. It made me late for work and couldn't stop to get something to eat because it was crowded by the time I got everything situated. I will never come back here.
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January 2020 by Gimel C.
Okay so I was reminded why I don't come here. The Kroger on Thornton rd is not as tidy or as big as the Kroger that I usually shop at. I wish I had time for pics but I just wanted to leave. The store was rather crowded, possibly because it was a Sat. The customers inside of the store were so rude! Apparently excuse me isn't a thing anymore. It was difficult maneuvering through their isles. It didn't help because most of the shoppers were not pleasant. Their isles seemed stocked but messy so I'm not sure what all of the fuss was about. The checkout lines were horrendous. Every line was long and they needed more cashiers. My cashier greeted me but she was on her phone talking to another employee the entire time. She checked me out and thanked me for my purchase.
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December 2019 by Nona Hand
Cashier made me scan my debit card 4 times...so they charged me 4 times for my groceries. told cashier what she did, she tells me to go to customer service. so I stand at customer service for over an hours while a girl calls the 800 number...so I ask for manager he shows up and tells me I have to dispute with my bank...SO HOW IS IT MY RESPONSIBILITY OR MY BANKS to dispute them robbing me...so I had to leave as they refused to help...call corporate she ACTS like she is gonna
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June 2019 by Sherry Sotelo
what a mess and trashed out
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March 2019 by Bumblebee _X6
Great Customer service...for the most part
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October 2018 by Reggie Zimmerman
Great Customer service...for the most part
