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March 2024 by The Hair DebateTM
Went through drive through. After placing my order, they asked me to hold on for LITERALLY 8 MINUTES! When I received my food, the egg rolls were COLD, the fries were BARELY ANY! When I asked if they could fix it, and how patient I was, she went and asked the manager and he said NO! .... THIS LOCATION IS TRASH. I DON'T EVER LEAVE REVIEWS, BUT HAD TO! WHERE'S THE CUSTOMER SATISFACTION! ZAXBY, YOU NOT ONLY NEED TO TRAIN YOUR EMPLOYEES BUT MANAGERS AS WELL!!! Service date 3/15 @ 8pm
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March 2024 by Jessica Holsey
If I could give them no stars I would! Absolutely horrible service. My family and I went there last night paid almost 50.00 for our meal. When the order was given. The wings was cold just threw sauce on them. Chicken fingers was also cold. Fries was overcooked. As I placed my order I completely stated to the cashier to make sure the foof is hot and fresh!. These establishments hire teenagers and young adults that do not have good customer service . And expect customers to be ok with the food they are given. This needs to stop! Poor management what so ever. Then they laugh and thinks it's funny. I will never come there again. This place definitely needs to be checked ! To the cashiers and cooks there . Please have some kinda respect for your customers or you will loose good people to the lack of your bad customer service.
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February 2024 by Mary Elizabeth Enrile
Been here plenty of times, dine in, takeout, & drive through. Portions are plenty for the price.Parking: Parking is right outside right outside the restaurant. Plenty of parking.Kid-friendliness: Families often eats here. High chairs and booster chairs available. Kids menu.
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January 2024 by Alfonso Rivas
Great food as always thank you
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January 2024 by Karina Tejeda
The wings are a little small and they don't have much sauce. They literally don't have any sauce flavor and they don't have enough fries
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January 2024 by gary mitchel
Great wings!
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January 2024 by Scott Meadows
The grilled Philly chicken sandwich was absolutely
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January 2024 by Angel Vladimir Quintanilla Sorto
Always the best of the
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December 2023 by Henry G.
well !!!!i had that philly chicken sandwich .................again... lilburn gathe first time i ate it, i said it was the best sandwich i ever eaten.the second time i ate it, was even better. that is one incretible sandwich.by the way i am a sweet tea snob.................. zaby's has excellent sweet tea.......ok ok the crinkle fries, dip in zaxby sause are so good.
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December 2023 by Zaina Narmin
They are supposed to already give me one zaxbys sauce, but they gave none, terrible service.
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November 2023 by Coalition
So to start I do want to say I’ve never had a problem with any employee. Everyone is always nice. But I’m writing this review bc today was the LAST straw! I got a salad with super mushy tomatoes! For YEARS this location has been terrible when it comes to food quality and attention to details. I know fast food is a fast paced stressful business but training needs to be tighter. People spend money here so something has to change. Over cooked food, burned fries, wings with a dab of sauce, slices of bread that just seems straight out the bag skipped the toaster, ALWAYS forgetting ordered items. I’m not understanding how anyone can serve up some of the meals I’ve been served here. No attention to detail at ALL.
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November 2023 by Tonisha Collins
I’m so sick of the poor customer service! If you get a customers order wrong the right thing to do is it fix it! It’s like we’re spending our money to be treated poorly and I’m tired of it! The manager did not get it right on this one and it’s sad because it was a simple solution to an issue their staff caused. I didn’t get upset or even slightly raise my voice but got a name and said have a great night because in the end it wouldn’t have matter if I did because if the manager does not care it’s truly pointless! I took a video I will be posting to social media as well I’m tired of wasting my hard earned money!
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October 2023 by Ben Anca
This place is always dirty inside and out, the food is always cold or not cook properly and has terrible service and wait times. Not coming back to this location, it's never going to change
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October 2023 by Frank G.
A Disappointing Interview Experience at Zaxby'sDo not waste your time interviewing here since they do not value your time. I was informed to come for an interview at 2:30, but the assistant manager, Victoria, was impolite and did not inform me that she was not going to interview me, leaving me there for 15 minutes. It's truly disheartening to start my Zaxby's experience on such a sour note. The lack of professionalism exhibited by the assistant manager was a concerning red flag. This initial interaction reflects poorly on the overall management and organization within the establishment. If they treat potential employees this way, it's hard to imagine how they handle their customers. Unfortunately, my negative experience didn't end with the interview process; it extended to the service and food quality as well. The service was subpar, with disinterested staff and a sense of disorganization.The quality of the food also left much to be desired. The menu promised flavorful and satisfying meals, but what was delivered fell short of expectations. The taste was bland, and the presentation was lackluster. Zaxby's, a well-known name in the fast-food industry, should be doing better in terms of food quality and customer service.In conclusion, my interview experience at Zaxby's was frustrating due to the inconsiderate assistant manager, and it was a harbinger of the disappointing service and food quality. I cannot recommend this place for interviews or dining, given the negative impression it left me with. Zaxby's should reevaluate its approach to both potential employees and customers to maintain its reputation in the competitive fast-food industry.
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October 2023 by Tushar S.
Never eat here. I ordered food last night it was my last meal of the day I woke up sick to my stomach and have been throwing up all day idk what they are doing in there but they need to be shut down.
